---
description: Learn more about Infoset price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Infoset Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Infoset](/software/1018806/infoset)

# Infoset

Canonical: https://www.capterra.co.nz/software/1018806/infoset

> Infoset is a leading omnichannel customer service platform, allows you to manage calls, emails, social media, and more.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Infoset?

Customer Service, Customer Support, Customer Engagement

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Infoset
- **Founded**: 2020

## Commercial Context

- **Starting Price**: US$23.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: CRM - $23/month
CALL CENTER - $39/month
PRO HUB - $207/month
ENTERPRISE HUB - Please contact Infoset for custom pricing.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Italian, Turkish
- **Available Countries**: Türkiye

## Features

- Alerts/Escalation
- CRM
- Call Centre Management
- Knowledge Base Management
- Reporting & Statistics

## Integrations (14 total)

- Amplitude
- Discourse
- Disqus
- Fathom
- Google Analytics 360
- Instagram
- Messenger
- Plausible Analytics
- Segment
- Shopify
- Telegram
- Twitter/X
- WhatsApp
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Easy way of sales funnel tracking" — 4.0/5

> **Alper** | *1 June 2022* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Having chances to take action according to alert (reminder) and to-do-list system
Review of daily and weekly sales stages improvement
One platform to track segmentation based sales stages
> 
> **Cons**: Connection problems (sometimes)
Limited customization for exported Excel reports

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1018806/infoset)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/236470/Infoset/> |
| en-AE | <https://www.capterra.ae/software/1018806/infoset> |
| en-AU | <https://www.capterra.com.au/software/1018806/infoset> |
| en-CA | <https://www.capterra.ca/software/1018806/infoset> |
| en-GB | <https://www.capterra.co.uk/software/1018806/infoset> |
| en-IE | <https://www.capterra.ie/software/1018806/infoset> |
| en-IL | <https://www.capterra.co.il/software/1018806/infoset> |
| en-IN | <https://www.capterra.in/software/1018806/infoset> |
| en-NZ | <https://www.capterra.co.nz/software/1018806/infoset> |
| en-SG | <https://www.capterra.com.sg/software/1018806/infoset> |
| en-ZA | <https://www.capterra.co.za/software/1018806/infoset> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Infoset","description":"Infoset is a leading omnichannel customer service platform, allows you to manage calls, emails, social media, and more. Infoset is a suite of products offering CRM, cloud call center, sales management, and smart live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b45668dc-01ad-43c5-a68b-310d4f4746a9.png","url":"https://www.capterra.co.nz/software/1018806/infoset","@id":"https://www.capterra.co.nz/software/1018806/infoset#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":1},"offers":{"price":"23","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.nz/software/1018806/infoset#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Infoset?","@type":"Question","acceptedAnswer":{"text":"Infoset is a leading omnichannel customer service platform, allows you to manage calls, emails, social media, and more. Infoset is a suite of products offering CRM, cloud call center, sales management, and smart live chat.","@type":"Answer"}},{"name":"Who Uses Infoset?","@type":"Question","acceptedAnswer":{"text":"Customer Service, Customer Support, Customer Engagement","@type":"Answer"}}]},{"@id":"https://www.capterra.co.nz/software/1018806/infoset#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Infoset","position":3,"item":"/software/1018806/infoset","@type":"ListItem"}]}]}
</script>