---
description: Learn more about SMG price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SMG Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Employee Engagement Software](/directory/30817/employee-engagement/software) > [SMG](/software/1017278/smg)

# SMG

Canonical: https://www.capterra.co.nz/software/1017278/smg

> Delivering the future of Unified Experience Management®
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Service Management Group

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Traditional Chinese
- **Available Countries**: Japan, United Kingdom, United States

## Features

- Action Management
- Activity Dashboard
- Anonymous Feedback
- Benchmarking
- CES Survey Structure
- CSAT Survey Structure
- Customer Experience Management
- Customer Segmentation
- Customisable Forms
- Customisable Questions
- Customisable Templates
- Dashboard
- Data Import/Export
- Data Visualisation
- Email Management
- Email Marketing
- Engagement Tracking
- Feedback Management
- Goal Management
- Mobile Survey
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- NPS Survey Structure
- Negative Feedback Management
- Process/Workflow Automation
- Pulse Surveys
- Question Branching
- Question Library
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Notification
- Segmentation
- Sentiment Analysis
- Skip Logic
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- URL Customisation
- Visual Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Employee Engagement Software](https://www.capterra.co.nz/directory/30817/employee-engagement/software)

## Related Categories

- [Employee Engagement Software](https://www.capterra.co.nz/directory/30817/employee-engagement/software)
- [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software)
- [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software)
- [Feedback and Reviews Management Software](https://www.capterra.co.nz/directory/31024/review-management/software)
- [NPS Software](https://www.capterra.co.nz/directory/32075/nps/software)

## Alternatives

1. [Survicate](https://www.capterra.co.nz/software/132914/survicate) — 4.6/5 (99 reviews)
2. [XM for Customer Experience](https://www.capterra.co.nz/software/152924/customer-frontlines) — 4.6/5 (255 reviews)
3. [Zonka Feedback](https://www.capterra.co.nz/software/137773/zonka-feedback) — 4.8/5 (68 reviews)
4. [InputKit](https://www.capterra.co.nz/software/174672/inputkit) — 4.9/5 (37 reviews)
5. [Customer Thermometer](https://www.capterra.co.nz/software/133435/customer-thermometer) — 4.9/5 (18 reviews)

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1017278/smg)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/234717/SMG/> |
| en-AE | <https://www.capterra.ae/software/1017278/smg> |
| en-AU | <https://www.capterra.com.au/software/1017278/smg> |
| en-CA | <https://www.capterra.ca/software/1017278/smg> |
| en-GB | <https://www.capterra.co.uk/software/1017278/smg> |
| en-IE | <https://www.capterra.ie/software/1017278/smg> |
| en-IL | <https://www.capterra.co.il/software/1017278/smg> |
| en-IN | <https://www.capterra.in/software/1017278/smg> |
| en-NZ | <https://www.capterra.co.nz/software/1017278/smg> |
| en-SG | <https://www.capterra.com.sg/software/1017278/smg> |
| en-ZA | <https://www.capterra.co.za/software/1017278/smg> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"SMG","description":"SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork.","url":"https://www.capterra.co.nz/software/1017278/smg","@id":"https://www.capterra.co.nz/software/1017278/smg#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.nz/software/1017278/smg#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is SMG?","@type":"Question","acceptedAnswer":{"text":"SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.nz/software/1017278/smg#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Employee Engagement Software","position":2,"item":"/directory/30817/employee-engagement/software","@type":"ListItem"},{"name":"SMG","position":3,"item":"/software/1017278/smg","@type":"ListItem"}]}]}
</script>