--- description: Learn more about trainline price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: trainline Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Travel Management Software](/directory/31057/travel-management/software) > [trainline](/software/1016881/trainline) # trainline Canonical: https://www.capterra.co.nz/software/1016881/trainline Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/1016881/trainline?page=2) > It is a travel management solution that helps employees manage bookings, expenses, payments, and more. > > Verdict: Rated **4.5/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 21 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Trainline Group ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - Booking Management - Dashboard - Expense Tracking - Online Booking - Reporting/Analytics ## Category - [Travel Management Software](https://www.capterra.co.nz/directory/31057/travel-management/software) ## Alternatives 1. [Lanes & Planes](https://www.capterra.co.nz/software/183676/lanes-planes) — 4.6/5 (684 reviews) 2. [SAP Concur](https://www.capterra.co.nz/software/380/concur-expense) — 4.3/5 (2240 reviews) 3. [Perk](https://www.capterra.co.nz/software/171040/travelperk) — 4.7/5 (421 reviews) 4. [myBiz](https://www.capterra.co.nz/software/1048447/mybiz) — 4.3/5 (55 reviews) 5. [webexpenses](https://www.capterra.co.nz/software/140646/webexpenses) — 4.5/5 (1105 reviews) ## Reviews ### "Easy to navigate app and thats your up to date throughout your trip" — 4.0/5 > **Caroline** | *2 November 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Its relatively easy to navigate and offers suggestions on travel options. Keeps you up to date on any delays. > > **Cons**: The different prices of fares for same journey not being explained. It would be good if it saved your searches > > Generally its been very good and is my go to app when i need to book a train. I like that it keeps you up to date of any isses and your tickets are easy to access ----- ### "Trainline - great app for all train users" — 5.0/5 > **Alisha** | *11 March 2025* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: It is so easy to use and navigate through the booking process. > > **Cons**: It doesn’t always display the type of ticket, ie: advance single etc. > > Trainline is great, it displays all prices accurately, can hold your railcard, and you can proceed to booking within minutes. ----- ### "Not a bad option to have in your armoury" — 4.0/5 > **Bruce** | *24 February 2026* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: Good value for money and really simple to book travel arrangements. There are generally quite good options and prices often cheaper than other providers. > > **Cons**: In some more rural areas there are less travel options available that other sites such as hotels.com or expedia so it really depends what you are looking for. > > I use them on a semi-regular basis although they are not my first choice of provider. Good back up option if struggling with other sites ----- ### "Title: Poor Customer Support and No Flexibility in Correcting Mistakes" — 1.0/5 > **defne** | *5 September 2025* | Arts & Crafts | Recommendation rating: 0.0/10 > > **Pros**: What I liked most about Trainline was the user-friendly interface and how easy it was to search, compare, and book tickets quickly. > > **Cons**: What I disliked was the poor customer service. Even though I noticed my mistake quickly and emailed them within half an hour, they only replied the next day at noon and refused to help. As a result, I had to pay for a service I could not use. > > I recently purchased train tickets through Trainline and accidentally selected the wrong travel month (September instead of December). I realized the mistake within 15 minutes and immediately contacted their customer service to correct the dates. Unfortunately, they refused to make any changes or offer a solution, even though the request was made almost instantly after booking. This shows a complete lack of flexibility and customer care. Mistakes can happen, and I expected at least the option to change or pay a fee to correct the ticket. Instead, I was told that nothing could be done. I am very disappointed with this experience. Trainline acts only as a reseller but takes no responsibility in assisting customers when issues arise. I strongly recommend double-checking every detail before booking, as even the smallest mistake cannot be fixed. ----- ### "Easy to use" — 5.0/5 > **Nix** | *8 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Extremely easy to browse through different options and select the one most suitable. Split Save is a fantastic feature. > > **Cons**: Even if one has the booking, it's compulsory to have the QR code displayed during travel. This may be an issue if there are internet connectivity problems on site. > > Excellent travel booking application. Very convenient to browse through options and choose one most suitable. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/1016881/trainline?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/1016881/trainline) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data