--- description: Learn more about Remitly price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Remitly Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Mobile Banking Software](/directory/10063/mobile-banking/software) > [Remitly](/software/1016819/remitly) # Remitly Canonical: https://www.capterra.co.nz/software/1016819/remitly Page: 1 / 5\ Next: [Next page](https://www.capterra.co.nz/software/1016819/remitly?page=2) > Mobile banking solution that enables users to make international money transfers, send money directly to a bank account, and more. > > Verdict: Rated **2.2/5** by 82 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.2/5** | 82 Reviews | | Ease of Use | 2.8/5 | Based on overall reviews | | Customer Support | 2.1/5 | Based on overall reviews | | Value for Money | 2.3/5 | Based on overall reviews | | Features | 2.6/5 | Based on overall reviews | | Recommendation percentage | 30% | (3/10 Likelihood to recommend) | ## About the vendor - **Company**: Remitly ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Category - [Mobile Banking Software](https://www.capterra.co.nz/directory/10063/mobile-banking/software) ## Alternatives 1. [Apple Pay](https://www.capterra.co.nz/software/212840/apple-pay) — 4.7/5 (841 reviews) 2. [Stocard](https://www.capterra.co.nz/software/1016799/stocard) — 4.9/5 (42 reviews) 3. [Papara](https://www.capterra.co.nz/software/1013310/papara) — 5.0/5 (2 reviews) 4. [Albert](https://www.capterra.co.nz/software/1025494/albert) — 4.6/5 (5 reviews) 5. [NeoBank](https://www.capterra.co.nz/software/1018750/neobank) — 3.0/5 (1 reviews) ## Reviews ### "Avoiding phone reviews, by hanging up" — 1.0/5 > **bruce** | *29 November 2024* | Government Administration | Recommendation rating: 0.0/10 > > **Pros**: I could not use it. I got to the video and got passport and proof of address. Video did not detect my face going left to right inside and out. I needed a better phone > > **Cons**: Video for ID purposes, did not detect my face and you have to turn left to right. Spent ages going inside and out. I think, they only want customers, with high resolution phones. > > Terrible service. I rung up and knew she was going to hang up on me before I could do survey ----- ### "Unhappy Remitly Customer" — 1.0/5 > **Henry** | *30 October 2024* | Civil Engineering | Recommendation rating: 0.0/10 > > **Pros**: There is no pros of using their services. There are many trusted platforms to send money globally. Do not entrust your money with remitly > > **Cons**: They are lying to their customer's and blame bussiness partners for their poor services. I have used them 4 times and every time its the same lame excuses. Please don't use them or give them more chances like i did because its the worst service i ever had > > Terrible to say the least. Very much unprofessional ----- ### "A GREAT WAY TO SEND AND RECEIVE MONEY" — 5.0/5 > **Marco** | *15 December 2025* | Legal Services | Recommendation rating: 9.0/10 > > **Pros**: Payments are sent from verified banks. Furthermore, they are fast and allow for a wide variety of payment and receipt methods, including cash. > > **Cons**: Sometimes the price difference is too large when you want to change your payment method. There's no cost-benefit ratio between the delivery time and the price you pay. > > Using Remitly has been a lifesaver on many occasions when I've needed to send money to my family abroad. It's very intuitive to use, the fees are very competitive, and it inspires confidence. ----- ### "Worst remittance company" — 1.0/5 > **Lilia** | *10 February 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: I don’t like this company anymore. They can’t resolve issues and problems with scammers\! Their website is not safe. > > **Cons**: Horrible experience with this company. My account was hacked by a scammer which speaks Tagalog. He was able to get all the information of my Remitly account and transfer money to a recipient under my family member and transferred all the funds to BDO bank I. The Philippines. Not a safe company. > > Worst customer service. They are not helpful and don’t care about the money that was scammed\!\! ----- ### "Can't recommend for critical and important transfers." — 1.0/5 > **Norah** | *28 December 2025* | Hospitality | Recommendation rating: 1.0/10 > > **Pros**: Well, when I started using them, it wasn't this year but they had deteriorated over the years, and haven't been able to solve their problems. > > **Cons**: I had a terrible customer support experience, what was presented as a fast, reliable transfer turned into chaos, extremely frustrating back and forth. > > I had a very poor experience with Remitly. What was presented as a fast, reliable transfer turned into delays, confusion, and extremely frustrating customer support with them not only repeatedly requesting additional banking and incorporation documents but repeatedly saying I had not provided it, even though I sent it in more than once. I never did receive fund and was stranded on the highway with it looking like we were going to miss Christmas with our family. My funds were held up without clear explanation, timelines kept changing, and getting accurate information from support was not forthcoming even when they transferred me to a Manager. This created unnecessary stress, especially since money transfers are time sensitive and require trust. While Remitly markets speed and reliability, my experience did not reflect that at all. After 6 days I finally gave up and am now using Wise. Transparency was lacking with Remitly, and the resolution process felt slow and impersonal. Based on this experience, I would not rely on Remitly again for important or time critical transfers. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.nz/software/1016819/remitly?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/1016819/remitly) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Structured Data