--- description: Learn more about Salesforce Einstein price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Einstein Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/30938/artificial-intelligence/software) > [Salesforce Einstein](/software/1016090/salesforce-einstein) # Salesforce Einstein Canonical: https://www.capterra.co.nz/software/1016090/salesforce-einstein > Salesforce Einstein AI delivers predictive insights to improve sales, service, marketing, commerce and analytics. > > Verdict: Rated **4.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Einstein? Business leaders, sales professionals, customer service agents, marketers, commerce managers, data analysts, and CRM users. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 3 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Pricing Details**: Please contact Salesforce directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Chatbot - Predictive Analytics ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Artificial Intelligence (AI) Software](https://www.capterra.co.nz/directory/30938/artificial-intelligence/software) ## Related Categories - [Artificial Intelligence (AI) Software](https://www.capterra.co.nz/directory/30938/artificial-intelligence/software) - [Predictive Analytics Software](https://www.capterra.co.nz/directory/30945/predictive-analytics/software) ## Alternatives 1. [MATLAB](https://www.capterra.co.nz/software/125813/matlab) — 4.6/5 (2090 reviews) 2. [Microsoft Power BI](https://www.capterra.co.nz/software/176586/power-bi) — 4.6/5 (1870 reviews) 3. [SAP Analytics Cloud](https://www.capterra.co.nz/software/163200/sap-analytics-cloud) — 4.4/5 (119 reviews) 4. [Tableau](https://www.capterra.co.nz/software/77260/tableau) — 4.6/5 (2348 reviews) 5. [Rayven](https://www.capterra.co.nz/software/173908/rayven-industrial-business-intelligence) — 5.0/5 (24 reviews) ## Reviews ### "Data analysis directly in the CRM system" — 4.0/5 > **Tim** | *17 March 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The biggest advantage is obvious: Tableau CRM is directly integrated into Salesforce, so data integration is very easy. With the so-called Recipies, simple data preparation can be performed in a goal-oriented way, even by non-IT employees. The result visualization in Lenses and Dashboards works well. I would describe the selection of machine learning algorithms through Einstein Discovery (integrated in Tableau CRM) as below average. There is no extendibility. Nevertheless, the algorithms are sufficient for most use cases. > > **Cons**: For comprehensive requirements, one quickly reaches the limits of the functional scope and has to implement workarounds. > > Under Einstein Salesforce summarizes various additional programs for data analysis in Salesforce (e.g. Sales Cloud). My review mainly refers to the data analysis functionalities provided in Tableau CRM (formerly Einstein Analytics). ----- ### "Powerful Analitical tool extention to SalesForce" — 4.0/5 > **Stefan** | *5 October 2023* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Einstein is intuitive and use to use. It is very easy to install. For the Users it is a question of few cllicks to make it work. For existing SalesForce CRM users it is very fast and easy to extend. I m using the Sales platform that helps us evaluate the business opportunities from CRM based on all customer interactions through the various communication channels (Teams meetings, Outlook mails etc) > > **Cons**: Although the AI is very powerful the outcomes must be treated with causion as it takes time for the algoritm to learn, but also users write in different languages, use slang etc that can be misinterpreted by the system.Some of the functions in the menu might be difficult to understand for non Sales Force users. Generating reports require deeper knowledge. ----- ### "Nice to have as an option, but lacking." — 4.0/5 > **Isaiah** | *11 September 2023* | Nonprofit Organisation Management | Recommendation rating: 6.0/10 > > **Pros**: The interface for creating and maintaining an Einstein bot is nice and easy to use. A lot of the basic functions are straight-forward and not hard to integrate. I like the reliability of the chatbot and how quick it would update when changes were made. Responses were fast as well. > > **Cons**: Natural Language Processing (Intent) never worked for me. I entered the right amount and Utterances, but I could not get the bot to intelligently understand free text. > > I was able to create an okay bot with Einstein for my users, but it could've been a lot better. ## Links - [View on Capterra](https://www.capterra.co.nz/software/1016090/salesforce-einstein) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Structured Data