--- description: Learn more about DoorDash for Merchants price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: DoorDash for Merchants Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Online Ordering Systems](/directory/32698/online-ordering/software) > [DoorDash for Merchants](/software/1012321/doordash) # DoorDash for Merchants Canonical: https://www.capterra.co.nz/software/1012321/doordash Page: 1 / 9\ Next: [Next page](https://www.capterra.co.nz/software/1012321/doordash?page=2) > DoorDash's food delivery platform helps restaurants expand reach, boost sales, access financing, and streamline operations. > > Verdict: Rated **4.1/5** by 190 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses DoorDash for Merchants? United States ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 190 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: DoorDash ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Contact DoorDash for more information on pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Australia, Canada, New Zealand, United States ## Features - Delivery Tracking - Mobile Access - Online Ordering - Online Payments - Order Management - Reporting/Analytics - Restaurant POS ## Support Options - FAQs/Forum - Phone Support ## Category - [Online Ordering Systems](https://www.capterra.co.nz/directory/32698/online-ordering/software) ## Related Categories - [Online Ordering Systems](https://www.capterra.co.nz/directory/32698/online-ordering/software) - [Food Delivery Software](https://www.capterra.co.nz/directory/30861/food-delivery/software) ## Alternatives 1. [Restroworks Cloud Kitchen Management Software](https://www.capterra.co.nz/software/1052968/Restroworks-Cloud-Kitchen-Management-Software) — 4.9/5 (103 reviews) 2. [GrubHub](https://www.capterra.co.nz/software/210141/grubhub) — 4.3/5 (131 reviews) 3. [Owner.com](https://www.capterra.co.nz/software/1039701/owner) — 4.6/5 (111 reviews) 4. [StoreKit](https://www.capterra.co.nz/software/203009/sk-takeaway) — 4.9/5 (110 reviews) 5. [Instacart](https://www.capterra.co.nz/software/1012726/instacart) — 4.0/5 (48 reviews) ## Reviews ### "Do not use these people." — 1.0/5 > **Janine** | *23 September 2024* | Consumer Goods | Recommendation rating: 0.0/10 > > **Cons**: They stole food refused a refund. Worst place ever. > > Awful. They stole food refused a refund. Worst place ever. ----- ### "Convenient for Restaurant owner" — 4.0/5 > **Wei Jie** | *13 August 2026* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: useful sales, payout, commission, and transaction information that helps with restaurant bookkeeping and reconciliation > > **Cons**: no notifications when new statements or financial reports become available. I have to check manually. > > Overall, DoorDash for Merchants has been useful for managing monthly statements. The system is fairly easy to use ----- ### "Brings in new business to your restaurant" — 5.0/5 > **Jessica** | *21 June 2025* | Restaurants | Recommendation rating: 8.0/10 > > **Pros**: Doordash is easy to use for both the consumer and the business. Everything is laid out in an easy to follow way. The customer service is fast, responsive, and courteous. It integrated well on our website and was easy to set up. > > **Cons**: The fees are high, forcing us to raise our prices and push that cost onto our customer. We tried to keep our prices affordable and someone who has only ordered through Doordash and not come into our restaurant would assume those are our regular prices, which may drive some customers away. > > While the fees were high, Doordash is the most popular food delivery app in our area and did bring us a lot of business. It brought in new customers that otherwise wouldn't have tried us as well. The customer service when we did have issues was fantastic. ----- ### "Very good application" — 5.0/5 > **keishla** | *17 August 2026* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: I like doordash merchants because i am able to make alot of many and get many new costumers for my busniess > > **Cons**: I would say that the least things i like is that doordash merchants should lower the percent that they stay with > > My overall experience with doordash merchants is pretty good. I have to say that my busniess have been doing amazing since i started with them ----- ### "Complete lack of communication" — 1.0/5 > **Donald** | *2 June 2025* | Law Enforcement | Recommendation rating: 0.0/10 > > **Pros**: Nothing. 2 out of 3 orders in a month have had half or more of the order canceled, without notification. Paid a tip based on more than double of the food i received. Tonight almost 30 dollars of my order canceled due to bring out of stock, yet for dash didn't call, was going to send me the rest of the order, 2 biscuits, for 10 dollars. If i hadn't paid extensive attention to my order status, not a common action, I'd be paying for nothing. The store seems to be attempting to contact dd to inform them as well. They say they are getting hung up on by dd. > > **Cons**: No customer interaction if an order is unavailable or changes. 3 quarters of an order not available and for dash wants to charge 10 dollars for 2 biscuits > > Done with for dash. Will not order again. No communication by for dash when order unavailable. It's been fun, but bye. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.nz/software/1012321/doordash?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/1012321/doordash) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | nl | | | nl-BE | | ----- ## Structured Data