---
description: Learn more about FusionWorks Business Phone Services price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: FusionWorks Business Phone Services Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [FusionWorks Business Phone Services](/software/1012241/fusionworks-business-phone-services)

# FusionWorks Business Phone Services

Canonical: https://www.capterra.co.nz/software/1012241/fusionworks-business-phone-services

> FusionWorks simplifies business communications with cloud-based calling, team collaboration, and popular mobile-friendly features.
> 
> Verdict: Rated **4.3/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses FusionWorks Business Phone Services?

Companies who need reliable and scalable business phone services that are also compatible with Microsoft 365, Microsoft Teams, and Cisco Webex.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 4 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Fusion Connect
- **Location**: Pleasanton, US
- **Founded**: 1996

## Commercial Context

- **Starting Price**: US$2.95
- **Pricing model**: Per User
- **Pricing Details**: Plans starting at $2.95 per month for calling services. Additional options and pricing for Unified Communications and Global calling.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automatic Call Distribution
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Communication Management
- Computer Telephony Integration
- Conferencing
- Customisable Reports
- IVR
- PBX
- Ring Groups
- SIP Trunking
- Third-Party Integrations
- VoIP
- Voice Mail

## Category

- [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software)

## Related Categories

- [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software)
- [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software)
- [Business Phone Systems](https://www.capterra.co.nz/directory/31101/business-phone-systems/software)
- [Cloud PBX Software](https://www.capterra.co.nz/directory/31102/cloud-pbx/software)

## Alternatives

1. [3CX](https://www.capterra.co.nz/software/158704/3cx) — 4.4/5 (465 reviews)
2. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [DialedIn CCaaS](https://www.capterra.co.nz/software/29589/callcenternow) — 4.8/5 (314 reviews)
4. [JustCall](https://www.capterra.co.nz/software/157853/justcall) — 4.1/5 (223 reviews)
5. [CloudTalk](https://www.capterra.co.nz/software/182004/cloudtalk) — 4.4/5 (268 reviews)

## Reviews

### "Easy to Use, Easy to Deploy, and Easy to Manage" — 5.0/5

> **Michael** | *18 August 2021* | Farming | Recommendation rating: 10.0/10
> 
> **Pros**: Loved how easy it was to move from our old phone services to this one seamlessly
> 
> **Cons**: would like more ability to be able to change things on the fly without needing to go too indepth with engineers to get things going.
> 
> Everyone was super helpful through all transitions, changes, updates, and on the fly modifications.  Couldn't ask for a better team to help get things working the way you need them too.

-----

### "Megapath Business Internet, 5 Stars\!" — 5.0/5

> **Michael** | *5 June 2017* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Who are we?
Design Within Reach exists to make authentic modern design accessible.
 
What makes us happy?
It is highly important for our stores to stay connected in order to serve our large customer base.
 
You gotta feel my pain
With our old internet service providers we felt we were not getting the attention our business requires and had limited service options to meet our vast range of needs.
 
Why you should give MegaPath a call
We looked at several vendors and found that MegaPath was the best option because:
Continuous open line of communication and the willingness to help of MegaPath Sales and Service Reps.
100% US Based Tech Support when I need it which is rare.
Wide range of service options to meet the different needs of our multiple business locations.
> 
> With new Studio locations on the horizon, we know MegaPath will be there to help every step of the way.

-----

### "Ok VoIP. Need improvement" — 3.0/5

> **Hiro** | *9 October 2020* | Restaurants | Recommendation rating: 5.0/10
> 
> **Pros**: Great for big company. Multi features, but it requires cost for the features. It make sense.
More features than the competitor. Quietly stable.
Can bet other competitor price.
> 
> **Cons**: Customer service is bad. Features is complex... Way complex. The website is interface is a nut, so complicated. It requires months to get used to it.
Less phones compatibility. They always pushing to buy the phone from them which over price. Long contract.

-----

### "Great VOIP solution" — 4.0/5

> **Vincent** | *23 September 2021* | Consumer Goods | Recommendation rating: 9.0/10
> 
> **Pros**: The migration project from POTS lines to VOIP was seamless. The software becomes easy to use after a week or two of an acclimation period.
> 
> **Cons**: The software isn't entirely user-friendly but becomes easier to navigate after usage. Also, 2 separate portals are required to configure call flows and configure the seats.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1012241/fusionworks-business-phone-services)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/229185/FusionWorks-Business-Phone-Services/> |
| en-AE | <https://www.capterra.ae/software/1012241/fusionworks-business-phone-services> |
| en-AU | <https://www.capterra.com.au/software/1012241/fusionworks-business-phone-services> |
| en-CA | <https://www.capterra.ca/software/1012241/fusionworks-business-phone-services> |
| en-GB | <https://www.capterra.co.uk/software/1012241/fusionworks-business-phone-services> |
| en-IE | <https://www.capterra.ie/software/1012241/fusionworks-business-phone-services> |
| en-IL | <https://www.capterra.co.il/software/1012241/fusionworks-business-phone-services> |
| en-IN | <https://www.capterra.in/software/1012241/fusionworks-business-phone-services> |
| en-NZ | <https://www.capterra.co.nz/software/1012241/fusionworks-business-phone-services> |
| en-SG | <https://www.capterra.com.sg/software/1012241/fusionworks-business-phone-services> |
| en-ZA | <https://www.capterra.co.za/software/1012241/fusionworks-business-phone-services> |

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