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What Is Square for Retail?

Square for Retail includes all the tools you need to run your retail business. With Square for Retail you can sell in-store and online seamlessly, with an easy-to-use point of sale, integrated payments, seamless online store, advanced inventory management, and powerful reporting. Offer contactless payments and in-store pickup, and manage all your orders. Integrated with Squares powerful ecosystem so you can customize your solution with everything from invoices to email marketing. Try it free!

Who Uses Square for Retail?

Whether you sell online or in store, Square for Retail can work for your retail business no matter your size or style.

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Reviews of Square for Retail

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.4
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Chase
Chase
IT Sales in US
Verified LinkedIn User
Facilities Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great for entrepreneurs

5.0 5 years ago

Comments: It is very easy to use and convenient for my customers

Pros:

The ease of use for this product is amazing. I love how you can make a sale with the virtual terminal by either swiping a card or sending an invoice.

Cons:

The fees per use can be cumbersome. However all pay portals have some sort of fee to use their product.

Janet
Owner in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great Point of sale system

5.0 4 years ago

Comments: Awesome and after using two other point of sale systems we have had no issues with the system going down. Very reliable.

Pros:

Easy to use! Download the App and get setup. I just recently bought their Square Register and it is awesome. Customer service will help you get the right APP for your business.

Cons:

Been using their credit card device for well over a year and have never had any issues. There isn’t one thing i don’t like.

Melanie
Business Owner in US
Events Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

They Allow Fraud and Theft

1.0 3 years ago

Comments: Horrible experience. Square permits fraudulent chargebacks against your company. A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized'. I provided the following to square:
Her signed contracts, with an anti-chargeback clause
Photos of us performing the services at the event, with her in the photos
A chain of her emails, including an email after her event thanking us for job well done
Despite this proof and legally binding contract, Square sided with her and removed the funds from my account. I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money.
Absolute fraud.

Pros:

People understand how to use it, so it's widely accepted as a valid method of payment and no one is nervous about using it (they should be!)

Cons:

Square permits fraudulent chargebacks against your company. A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized'. I provided the following to square: Her signed contracts, with an anti-chargeback clause Photos of us performing the services at the event, with her in the photos A chain of her emails, including an email after her event thanking us for job well done Despite this proof and legally binding contract, Square sided with her and removed the funds from my account. I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money. Absolute fraud.

Coree
Fashion Retailer in US
Retail, Self Employed
Used the Software for: 2+ years
Reviewer Source

Perfect On-the-Go Payment Solution!

5.0 5 years ago

Comments: When I first began using Square, it was simply for fundraisers. My husband and I would participate in events, and we would allow patrons to make donations to the charity we were fundraising for. Now, as I begin designing my online store for home decor and crafts that I sell, there was no guessing on where I would have my store set up. Square has truly made it that easy to work with, that I suggest using them to everyone I know!

Pros:

I absolutely LOVE the ease of use of Square! The app allows you to literally set up your shop in mere minutes, and then allows you to input your products with prices for an easy tap to add it to your customer's cart. I especially love the Square business card that holds all my funds, which makes keeping business money separate from family funds so much easier!

Cons:

I honestly cannot think of anything that I do not love about this software. It is designed in a way that allows even the least techy person to set up their store and products, and go through a checkout seamlessly.

Craig
Biz Dev in US
Apparel & Fashion, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Square is a great payment platform for retail stores.

5.0 5 years ago

Comments: This system works great for pop-ups and retail stores. You can also track what you sell and square sends you emails when you are low on products. We will continue to use Square

Pros:

How simple it is to set up. You know exactly how much you are being charged. There is no hidden extra add ons. Square updated the os, so now if your customer wants to return 1 item and they purchased two, you just pull up the item and hit return.

Cons:

Just make sure you do all the updates for square and os system for any pad you are using. We use an Ipad and it works great! Not much to not like.