--- description: Learn more about Twilio Flex price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio Flex Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [Twilio Flex](/software/1004976/twilio-flex) # Twilio Flex Canonical: https://www.capterra.co.nz/software/1004976/twilio-flex Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/1004976/twilio-flex?page=2) > Twilio Flex is cloud contact center software that enables customer service and sales teams through a digital engagement center. > > Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Twilio Flex? Twilio Flex is used by customer service departments, sales teams, contact centers, retailers, financial services companies, and global enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 6 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - Agent Interface - CRM - Call Recording - Chat/Messaging - Customer Experience Management - Employee Coaching Tools - Interaction Tracking - Multi-Channel Communication - Quality Management - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - Third-Party Integrations ## Category - [Contact Centre Quality Assurance Software](https://www.capterra.co.nz/directory/33415/contact-center-quality-assurance/software) ## Related Categories - [Contact Centre Quality Assurance Software](https://www.capterra.co.nz/directory/33415/contact-center-quality-assurance/software) - [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software) - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) - [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) ## Alternatives 1. 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Twilio Flex is brilliant. ----- ### "Force at work" — 5.0/5 > **Ernesto** | *27 November 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It makes our monitoring easier and also keeps us updated to our volumes > > **Cons**: None so far, if there will be will keep you posted ----- ### "Quality review of Twilio Flex" — 5.0/5 > **Rahul** | *4 August 2023* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: - Flex word itself dedicated for flexibility of Customer communication.- one of best Omni channel platform- easily integrated with various communication channel > > **Cons**: - quite workload to integrate API \& CRM connection or any data management tools. ----- ### "Twilio Feedback" — 5.0/5 > **Jonel** | *18 November 2022* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: Twilio has been our partner for our daily lives in work. What I love the most about this software is that this has the capability of pulling up a report depends on what we need by creating our own dashboard in "Analyze" tab. > > **Cons**: Nothing so far\! Everything we need is in this software. We can make our own dashboard and that's the best that it has\! Kudos\! > > Just wanna rate it 10/10\! Thanks to the developers. ----- ### "accurate , smooth and very straightforward." — 5.0/5 > **Shella Camille** | *18 November 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, convenient and very user friendly. > > **Cons**: None, because your products are awesome. It provides appropriate and accurate data. > > Excellent ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/1004976/twilio-flex?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/1004976/twilio-flex) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data