--- description: Learn more about SendGrid price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SendGrid Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Email Tracking Software](/directory/31325/email-tracking/software) > [SendGrid](/software/1004681/sendgrid) # SendGrid Canonical: https://www.capterra.co.nz/software/1004681/sendgrid Page: 1 / 31\ Next: [Next page](https://www.capterra.co.nz/software/1004681/sendgrid?page=2) > SendGrid is a cloud-based email API, delivery and marketing platform that helps businesses manage email communication needs. > > Verdict: Rated **4.2/5** by 752 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SendGrid? SendGrid serves everyone from independent developers to enterprise level corporations, marketers, high-volume senders, enterprises, eCommerce businesses, and startups. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 752 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Free Plan: up to 100 emails per day. Paid plans available beginning at $14.95/mo. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, China, Colombia, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan and 2 more ## Features - A/B Testing - API - Alerts/Notifications - Autoresponders - CAN-SPAM Compliance - Campaign Analytics - Campaign Management - Campaign Scheduling - Catch-all Server Detection - Click Tracking - Communication Management - Contact Management - Customer History - Customer Segmentation - Customizable Fields - Disposable Email Detection - Domain Check - Drag & Drop - Email Management - Email Templates - Email Tracking - Engagement Tracking - Event Triggered Actions - Forms Creation & Design - Landing Pages/Web Forms - List Management - Message Personalisation - Mobile Optimization - Process/Workflow Automation - Real-Time Notifications - Reporting/Analytics - Signature Management - Simple Mail Transfer Protocol (SMTP) - Spam Blocker - Subscriber Management - Syntax Check - Team Management - Template Management - WYSIWYG Editor ## Integrations (6 total) - Google Analytics 360 - Google Cloud - Heroku - IBM Cloud - Microsoft Azure - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Email Tracking Software](https://www.capterra.co.nz/directory/31325/email-tracking/software) ## Related Categories - [Email Marketing Software](https://www.capterra.co.nz/directory/30013/email-marketing/software) - [Email Management Software](https://www.capterra.co.nz/directory/30553/email-management/software) - [Email Validation Tools](https://www.capterra.co.nz/directory/31341/email-verification-tools/software) - [Email Tracking Software](https://www.capterra.co.nz/directory/31325/email-tracking/software) - [Transactional Email Software](https://www.capterra.co.nz/directory/31564/transactional-email/software) ## Alternatives 1. [Constant Contact](https://www.capterra.co.nz/software/31898/constant-contact) — 4.3/5 (2913 reviews) 2. [Gmail](https://www.capterra.co.nz/software/202338/gmail) — 4.8/5 (13329 reviews) 3. [Brevo](https://www.capterra.co.nz/software/132996/brevo) — 4.6/5 (3411 reviews) 4. [Mailchimp](https://www.capterra.co.nz/software/110228/mailchimp) — 4.5/5 (17572 reviews) 5. [MailerLite](https://www.capterra.co.nz/software/136603/mailerlite) — 4.7/5 (2256 reviews) ## Reviews ### "Trusted SMTP service" — 5.0/5 > **Milton** | *12 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It has always been a fundamental tool for the development of email campaigns. It has been a reference against other companies. > > **Cons**: Possibly the price is a determining factor. Today there are many competitive tools that can cope. In general, there are no complaints. > > My experience with Sendgrid has always been good, there are no problems with their shipping system, their builder is great and their API integrates with many other tools. ----- ### "A Powerful Email Sending Platform." — 5.0/5 > **Verified Reviewer** | *4 January 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1- SendGrid provides customizable email templates. 2- SendGrid offers robust API support, which makes it easy for developers to integrate email sending into applications. 3- SendGrid has 24/7 customer support, including chat, email, and phone support for premium users. > > **Cons**: 1- Sometimes customer support response times can be slower. > > My experience with sendgrid is very much satisfied. It provides a lot email customization. ----- ### "Making our store transactional email reliable." — 5.0/5 > **Amir** | *8 March 2026* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Their flexibility in terms of dynamism in email templates is superb and we can depend on them to provide our retail customers with order receipts and shipping updates using a very reliable service. > > **Cons**: The pricing levels are not worth the money because our e-commerce traffic is at its peak, and customer service is painfully slow when we have urgent account problems or some data management failures. > > When an E-Commerce Manager, it is important that order confirmations be actually received by our buyers. I have this to drive our store emails of transactions. It is a horse to work with in regard to deliverability yet it is extremely tough to get technical assistance. ----- ### "Ok for individual email sends, not ideal for automations." — 3.0/5 > **Hayley** | *2 April 2026* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: Sending individual email campaigns is simple and their design editor is easy to use as a non technical user. > > **Cons**: Their email automations aren’t very dynamic and aren’t easy to edit after they are set to live, it’s especially frustrating you can’t edit time between emails once an automation is live. > > My experience has been ok but not great. I’ve run into bugs that the support team hasn’t been able to help with and often feel limited by the automation capabilities. ----- ### "My Journey with sendgrid" — 5.0/5 > **Verified Reviewer** | *17 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Sendgrid is so seamless that if we have send one mail or a million its always reliable and send all mails seamlessly. > > **Cons**: Free Plan have strict limit for number of mail you can send, that make difficult for upgrade without testing it proper. > > Overall Experience is very good, like i can trust on sendgrid with my eyes closed. ----- Page: 1 / 31\ Next: [Next page](https://www.capterra.co.nz/software/1004681/sendgrid?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/1004681/sendgrid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data