QT9 QMS Reviews

Highly customizable and efficient eQMS

Comments: QT9 is a very solid and dense software that can be tailored to the needs of any business. User access and admin controls are very deep and easy to use. The module and workflows are plentiful, and while they can be intimidating to implement, once you dig in a really understand what the software features can do, the reward is high as the software is able to create and track so much.

Pros:

The ability to creature user defined fields that could be tailored specifically to the record of document that was being created in the system was extremely useful when transitioning from established Quality processes from our previous paper-based QMS to this electronic software.

Cons:

Implementation was a bit of a challenge. While we did have support from the developer and implementation team, the training seminars available were not nearly as helpful as simply diving into the sandbox environment and see what the system could actually do.

Value, effectiveness and quality

Comments: Excellent and amazing value. I compared 7 systems and QT9 provided the best value, functionality and support.

Pros:

Super easy to implement, clear and easy to follow ISO process, exceptional support

Cons:

Interface is a bit outdated and can use a more modern look and feel. The engine is great though.

Limited Flexability

Comments: To be honest we do not use all the modules within QT9 but the ones we do use allow us to get by and pass our QMS audits, but for the power user like myself that wants to extract detailed performance data you’ll have to extract the data and pull it into excel and manipulate it to get metrics you need.
What you see is what you get, no customizing nothing. No overdue notifications or escalation process built in.

Pros:

Ease of rolling out the product. Built in forms are helpful for a beginner. There are some features if you dig into the settings that allow you minor custom uses. The Calibration and Prevenative Maintenance Modules are promising and somewhat helpful. The document control module has worked well for us.

Cons:

1. the biggest disappointment - No customability of modules and forms. Lots of tabs on the nonconforming product and corrective action forms and you cannot get rid of the tabs you do not need, You cannot even hide the tabs. Absolutely no customization to tailor to your organization. 2. No email reminders if you have overdue actions pending, you’ll have to look at the database daily. 3. No filtering of overdue items in perato analysis. You can filter: Open Items, Closed, Rejected, Submitted and deleted but nothing to tell you if an item is past due. No email notifications if an item goes past due. You can only disply the entire reports that are overdue. 4. Ad Hoc Reports are Lackluster for reporting performance data analysis (Perato Analysis, Bar Graphs, Line Graphs etc) Nothing here to help you determine how effective or ineffective your QMS is. 5. If you have more than one process approver (Risk, CA’s, NC’s etc) and one of them approves the action the other approvers cannot go back and make changes. Your locked out. I had myself and one other person approving a risk and the other approver approved the risk and I could not make any changes. I had to delete the entire risk action and start over. 6. Only exports to CSV files not Excel .xlsx extensions 7. Internal audit module - build a schedule only. No prefilled forms to use, no form development capabilities.

QT9 makes eQMS easy

Comments: I use QT9 everyday so i am very excited about any new feature updates

Pros:

QT9 is very user friendly is very helpful in audits

Cons:

I wish there was a search function when adding employees to training records

Chief Engineer

Comments: very good overall. easy to implement. good customer support

Pros:

document management, engineering change process, corrective actions, ability to export information to excel, user defined fields

Cons:

canned reports - they should look at other standards like the American Society for Mechanical Engineers or National Board which require quality management systems and integrate those requirements

QT9 review

Comments: Ok, once I figured out how it all works

Pros:

Organization of all my docs, in one place

Cons:

The learning phase, I didn’t have the time to play around with it before I had to use it. That’s more of a training issue here.

QT9 QMS- Review

Pros:

Everything you need for your QMS all in one package. Easy to use. Awesome customer service and support.

Cons:

There is nothing I do not like about QT9.

All-in-one QMS!

Comments: Overall experience is quite positive. Much of the information I need in in one place.

Pros:

I like the all-in-one functionality of QT9.

Cons:

Like all programs there is a learning curve if you want to make the best use of the capabilities. But even with that, there is ample customer support and training available.

QA/Certifying Agency Specialist

Comments: The system is great. Runs a little slow sometimes, but in all it is great

Pros:

Storage and reminders of documents has been beneficial.

Cons:

A little more flexibility with creating own fields would be great.

Excellent QMS

Pros:

QT9 as a QMS has helped to digitize many processes that would otherwise have been handled through paper documentation. This gives greater control and traceability and is especially helpful during regulatory Audits allowing us to show that we have processes in control.

Cons:

The inability to communicate with other data systems.

QT9 Made Our Life Easier!!!

Comments: Great training, great support. We are looking forward to new ideas being integrated into the software.

Pros:

Intuitive platform that can make manufacturing quality requirement so much easier to manage.

Cons:

It was not the software, but the ability to get people to change their habits.

VP Operations Heating/Steam Divisions

Comments: My experience has been fantastic! I love QT9!!

Pros:

It's a one stop shop! All of my QMS documents and processes are in one place

Cons:

Could be a little more flexible with the way you can adjust for each style of business

Decent System but Could Use More Functionality

Pros:

Upload speed and ease of logging in has been relatively convenient.

Cons:

The date shown by the document is the upload date to the system, which does not provide much benefit.

Work smarter with QT9 QMS

Comments: I am pleased with the product and I use it in my work.

Pros:

There is an option to customize the system to your unique needs and it can accommodate organizations of all sizes. It is also super user-friendly.

Cons:

The initial setup might be a bit daunting.

QT9 pleasantly surprised with ease of this ERP system

Comments: Overall I have to say the training module is by far my favorite. Going from paper in a folder and getting everyone trained and signed off and then having to scan training to files was very time consuming. Now with a few clicks of the mouse training is sent to those who need it with the documents attached, they sign electronically and training records are created in the system. Fast and easy.

Pros:

This software is very user friendly and easy to use. The help feature and QT9 academy are very easy to follow instructions for anything you are working on in the system. It is very easy to use the , modules and being able to be paperless is awesome especially in the medical device area. Set up for users is extremely fast an simple. Getting reports is fast and accurate.

Cons:

Honestly I find all the pop ups every time you do a function a bit overkill, especially if you are doing a lot of entering of new documents. It would be nice if they could shut off this feature. I do wish there was an automatic email alert that when to users a email when they are overdue on training, or a CAR element.

Positive Feedback

Comments: We have been using QT9 for 8 years. It is a great tool for Quality. It is organized, professional and easy to use. QT9 helps tremendously with 3rd party audits. Audits go much faster and smoother with rapid record retrieval.

Pros:

QT9 is a force multiplier. It alleviates a huge administrative burden on our quality system.

Cons:

permission control could be improved to allow view only of all quality records.

Great tool for an effective QMS

Comments: Overall a great experience. QT9 provides great customer services and easy to use modules.

Pros:

Very user friendly. Several modules link together to make work flow seamless. Customer support is great and always available to help. Most modules have some level of customizable options to fit the needs of various companies and industries. Easy implementation.

Cons:

There are a few minor nuances with some modules. However, these can very easily be worked with and do not impact the overall ease of use. Some modules over more degrees of customization than others.

QT9 Overview

Comments: Great system.

Pros:

We think this is a phenomenal system, very user friendly and easy to implement, the online tracking / recording / timeline view is very useful and saves our company a lot of time.

Cons:

Could use some more reporting functions included in the reporting module, being able to pull and connect all data would be great.

Game Changer

Comments: The Quality Management modules are excellent. They are easy to use and understand. Tech support to start learning the system is superior to any software company I have ever seen. All the support is included in the price of the annual fee.

Pros:

The software has all the key modules for operating Quality, Maintenance, Safety, Training and Engineering Change Requests for a fraction of the cost of more expensive systems with less modules. The web based platform permits scaling to any business size.

Cons:

The system is laid out nicely at the start with drop down menus. However, when you select the module, it sends you into a blank spreadsheet without little directional help. After using it for a while, you learn the next steps but a new user struggles without written instructions. QT9 has recognized this weakness and is addressing it in their next version.

Excellent support, traceability and ease of use.

Pros:

For a small company this sw package has all the basic offerings. We are a medical device company and myself, the FDA & ISO auditors liked the traceability, control of documents and everything was there at our fingertips from Management review to Documents to CAR's. Qt9 is always responsive to our questions and resolving issues. They have incorporated some of our suggestions into their sw updates. It is intuitive to new users and easy to use. We have configured their ECR module to handle storage of documents and electronic signoff for Validation Protocols,Reports, Design review meetings, Stop & Resume Ships, and other processes that need sign-off in addition to its ECR capability. For the cost, the flexibility, electronic signature and traceability is worth trying out the system.

Cons:

One of the items on our wish lists is to be able to limit daily emails to weekly for some people. The common complaint is that people don't look at them (deleting) because a notification appears every day. Training module is a little inflexible, but they are looking at improving it and also improving the report outputs.

Great all in one software

Comments: Overall we are very happy with the way QT9 is able to encompass and streamline our quality management documents.

Pros:

QT9's ease of access and abundant training resources are the top features for my company.

Cons:

So far there have not been any real problems with the software.

Fantastic eQMS Tool

Pros:

Completely Automate multiple processes, easy to implement, use, search documents and activities, helps us with our Audit process and keep up with compliancy

Cons:

A lot of initial setup work, as with migrating any system

Ease of use

Pros:

It is easy to link together products with deviation ECR and ECN

Cons:

UDF should be more like surveys, that you can skip answers and jump forward to a another question

qt9

Comments: QT9 allows for better tracking and record keeping to support our ISO processes

Pros:

Document control, training, and Preventative Maintenance Tracking

Cons:

We are satisfied with all facets of qt9 program

qt9 review

Comments: The task was larger than expected, not a problem with the software. There are just a lot of moving parts.

Pros:

User Friendly Design, easy to implement, covers everything we need it to

Cons:

user interface is very basic, but once you get used to it is very functional