Allscripts Care Management Reviews

by Allscripts

Average Ratings

  • Overall
    3.4/5
  • Ease of Use
    3.4/5
  • Customer Service
    2.9/5

About Allscripts Care Management

Simplifies and consolidates utilization management, discharge planning, documentation integrity and quality management.

Learn more about Allscripts Care Management

Showing 20 reviews

Celina F.
Bookkeeper
Automotive, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 21/04/2019

"Organized file of medical info."

Pros: I like all of my medical info being stored in one place.

Cons: I wish I could add medications manually, and that requesting an appointment was in real time with open appointments available to choose from.

  • Reviewer Source 
  • Reviewed on 21/04/2019
Kristin K.
Radiologic Technologist
Hospital & Health Care, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 10/02/2020

"Great EMR"

Comments: It has been great in coordinating patient info across different office locations and allows for electronic storage of patient records

Pros: Its very helpful having an electronic charting system that allows you to integrate scanned documents into their chart as well.

Cons: There is a LOT to learn about this software but that probably goes without saying for any EMR system

  • Reviewer Source 
  • Reviewed on 10/02/2020
Brianna S.
Department Assistant
Hospital & Health Care, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 8/01/2019

"Allscripts"

Comments: Great system to use in healthcare when keeping track of thousands of patients.

Pros: There are ALOT of things you can do in this system. A lot of information can be found under patients and doctors, reports can be run for several different things.

Cons: Because there are so many things to do in this system, it is easy to get lost or to navigate around.

  • Reviewer Source 
  • Reviewed on 8/01/2019
Marie P.
Administrator
Hospital & Health Care, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/01/2018

"Netsmart"

Comments: We currently switched to DeVero when DeVero was acquired from Netsmart. Netsmart just could not give us what we wanted. I have to say they tried but in the end were unsuccessful and they let us move to DeVero

Pros: Customer Service
Sally Borel
Ability to create physician orders from certain parts of the patient's chart
do not need to be connected to wifi to use, only to synch

Cons: Must synch- not live or web based
Expensive! Must have a license for each user
alot of updates which are costly to us as we need to have our IT company facilitate these downloads
not user friendly
can not fax from the software- need to print and send

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/01/2018
Abigail K.
Administrative Assistant
Investment Management
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    2/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 26/06/2018

"Allscripts is a great tool to track patient's exam histories & efficiently pull up medical records! "

Pros: The great pro about Allscripts is that the software is HIPPA safe. This software is trustworthy in that aspect and alleviates daily pressures for doctors and nurses who use it. This aspect also benefits the patients in the same way. The overall functionality of the program works very well and takes the space and time out of large file systems.

Cons: The biggest con of this software is the "status board" and its' lack of ability to automatically refresh. I may miss a critical piece of information due to forgetting to refresh the app. Another con presents itself in the software updates of the product. Frequent glitches usually always occurs in the event of a software update.

  • Reviewer Source 
  • Reviewed on 26/06/2018
Arla J.
Hospice Director
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 7/09/2018

"Old EMR"

Pros: The feature I liked most in using Allscripts was the ability to switch back and forth from one division to another of the company without having to log into another site.

Cons: The worst part of Allscripts was having to sync the data at least twice daily and nothing being real time. Often during the syncing process something would go wrong and often documentation would be lost.

  • Reviewer Source 
  • Reviewed on 7/09/2018
Shannan G.
Manager
Health, Wellness & Fitness, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    2/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 14/02/2019

"Manage your patients"

Comments: Use for major hospital transportation needs.very easy to use. Not easy to determine when someone makes a change

Pros: Easy to use and get reporting on statistics

Cons: No easy way to handle different types of trips being booked

  • Reviewer Source 
  • Reviewed on 14/02/2019
Verified Reviewer
Cancer Registry Assistant
Hospital & Health Care, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 22/10/2019

"Not my favorite "

Comments: I use this every day and have become accustomed to the programs highs and lows.

Pros: there’s many ways to search for patients and different ways to see exactly what you need for each patient.

Cons: It can be very slow, glitchy, and hard to navigate through a lengthy record. It also isn’t very easily labeled to know what icon does what.

  • Reviewer Source 
  • Reviewed on 22/10/2019
Lisa F.
Billing manager
Health, Wellness & Fitness, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 17/09/2019

"allscripts"

Comments: Saves time for the patient and saves our office from purchasing scripts pre-written scripts.

Pros: I like being able to enter the script in and have it send directly to the pharmacy so it is ready for the patient when they get there.

Cons: Pulling down reports seems a little bit cumbersome and confusing. Could be an easier explanation of how to do this.

  • Reviewer Source 
  • Reviewed on 17/09/2019
Betsy K.
Education Coach
Hospital & Health Care, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 27/11/2018

"Poor choice for homecare"

Comments: Horrible experience. I am glad I am no longer using the software.

Pros: There is nothing that I like about the software. There are much better options out there.

Cons: Very difficult to use. Took too much time documenting visits. Had to go through several steps to do one thing.

  • Reviewer Source 
  • Reviewed on 27/11/2018
Molly B.
mlt
Health, Wellness & Fitness, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/05/2018

"Easy to use"

Comments: use every day to order patient tests

Pros: You are able to go in and put notes on orders or visits. It is easy to go back and find the history of a patient.

Cons: It takes a while for the program to communicate with the lab system. It takes a while to understand all the buttons/tabs

  • Reviewer Source 
  • Reviewed on 23/05/2018
Angel A.
QA/ED Coordinator
Hospital & Health Care, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    2/5
  • Features & Functionality
    2/5
  • Customer Support
    1/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 9/08/2018

"Netsmart-NOTsmart"

Comments: I have been training staff on Netsmart/Allscripts for going about 5-6 years- was part of implementation team at one agency. Would NOT recommend.

Pros: Can document in home without internet connection-like the scales feature in clinical monitoring-but hard to get staff to use b/c so many tabs

Cons: Synch time excessive -not intuitive-upgrade information comes at last minute and labor intensive- NOT easy to train new staff on.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 9/08/2018
Sharon S.
Operations Analyst
Wholesale, 5,001-10,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/01/2019

"Netsmart"

Pros: You can store any and all information about a patient into Netsmart. Good to use if you have hundreds of patients to keep track of, as well as Doctors too. It is very detailed and easy to use.

Cons: Since it is so detailed, new users can easily get lost in Netsmart. Navigating may take awhile to learn.

  • Reviewer Source 
  • Reviewed on 10/01/2019
Verified Reviewer
Physical Therapist Assistant
Medical Practice, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    2/5
  • Features & Functionality
    2/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 14/03/2018

"Was no pleased with this software compared to others"

Pros: It worked through multiple disciplines so everyone had access to all patient information and billing

Cons: It was hard to use, did not recognize basic medical terminology, only allowed one person to access a case at a time.

  • Reviewer Source 
  • Reviewed on 14/03/2018
Verified Reviewer
Implementation Consultant
Hospital & Health Care, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 15/12/2018

"Netsmart Use"

Comments: My overall experience with Netsmart Homecare hasn’t been terrible. It did take me a bit to get used to the funxtionality and the different quirks to it, but overall it has a fairly nice flow to it.

Pros: I liked that Netsmart is laid out so that you have to go in a certain order. It makes it a little easier to follow along.

Cons: It’s not the easiest to use right away. You definitely need to play around with it to get a good feel for it.

  • Reviewer Source 
  • Reviewed on 15/12/2018
Julie K.
support staff
Hospital & Health Care, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 24/03/2019

"Useful in Health care"

Comments: I hear from nursing colleagues, that they like to use this for efficiency.

Pros: It allows for ease of electronic contact, monitoring of reviews, and ordering.

Cons: The learning curve, compared to other products.

  • Reviewer Source 
  • Reviewed on 24/03/2019
Kenyetta R.
LPN
Hospital & Health Care, 5,001-10,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 3/01/2019

"Glitchy at time"

Comments: Save as you go along, I have lost all my notes several times already. Otherwise, it's neat the different things you can do without internet like the medication interaction checker.

Pros: you don't need internet access to do your work

Cons: it glitches often, if you don't save often you can lose all your work

  • Reviewer Source 
  • Reviewed on 3/01/2019
Damon C.
Physical Therapist
Medical Practice, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/01/2017

"Horrible. "

Comments: This software leads to over a 50% attrition rate for a home health care company I contracted with. The model is simple: give away a free version with an almost intentionally poorly designed interface that is completely counterintuitive and goes against the most basic principals of software interface design. Then charge for "tech support" for implementation. Then sell the data sets that are more valuable than the person's time who put them in.

Pros: Not having to use it for more than 2 weeks.

Cons: The completely counterintuitive interface.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/01/2017
Julie B.
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 10/02/2017

"Easy to use "

Comments: This software is well organized and easy to use. Has some functionality I wish would work better but mostly positives.

  • Reviewer Source 
  • Reviewed on 10/02/2017
Tina B.
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 16/12/2016

"Allscripts"

Comments: This software is easy to learn and easy to use. use. We were on a DOS system and still use paper charts.

  • Reviewer Source 
  • Reviewed on 16/12/2016