I was a database administrator for a non-profit which used this compan

Reviewed on 9/02/2018
Verified Reviewer
Owner / Instructor
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Through their in-house training, I was able to learn a whole new skill-set involving business objects reporting. The agency I worked for was able to implement fully automatic dashboard reporting across the board.

Pros: The customization of this software made it able to meet diverse needs. We were able to set up effective workflows to meet our agency's diverse needs from case notes and client progress management, homeless management information system requirements, academic/classroom areas, student behavior and progress management, and even medical services and health progress tracking. The company also provides their own tech support for admins and users, making it a one-stop shop for database needs. The best feature by far is the built-in reporting platform of Web Intelligence's Business objects.

Cons: Customization can lead to strain on the agency database admin staff; it's a high-capacity product, and if the customer does not have the staffing and administration to manage it, things won't be successful.

Poor support and very slow development. Not even browser neutral.

Reviewed on 10/07/2018
Verified Reviewer
Director of Information Technology
Individual & Family Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Reporting is powerful. Home pages are customizable. User setup is granular and fairly straightforward.

Cons: Addons are being developed, but the core functionality hasn't been updated in a long time. The interface is extremely clunky, and Internet Explorer is required - it's not browser neutral. Leadership has turned over a couple of times and they seem to have a lack of focus. 6 years ago they were the best software out there. Now, competitors have passed them up in features and functionality.

Extremely Powerful and Scalable Product and Reporting

Reviewed on 11/01/2018
John B.
Principal
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Highly configurable. Can be implemented for any human services organization. Lots of configuration options.
Reporting is as good as it gets. The built-in Business Objects Web Intelligence platform is as advanced of a reporting engine as you can get.
Powerful add-on products.

Cons: ETO is not for small organizations, nor organizations that lack the capacity to administer and report. It's an advanced tool that needs a competent administrator and report writer.

DO NOT USE. Very slow, deletes work, glitches daily.

Reviewed on 11/08/2016
Amy F.
13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We use ETO for a non-profit home visitation program and it is horrible. I cannot stand it and no one will do anything about it. Hopefully we will be switching software too because it is the bain of my existence and is one of the main reasons I am looking for a new job. ETO freezes, is slower than Moses, deletes your documentation without you knowing so you have to re-enter it, and I honestly have nothing good to say about it. I am not sure if it is the way our program is using it or if it is just the program itself but after seeing other reviews I am blaming the software.

Pros: I see no pros to using ETO. There are better more efficient software programs out there to use.

Cons: Slow
Deletes documentation
Freezes
Glitches

ETO is slow, complicated and frustrating for data entry staff.

Reviewed on 10/02/2016
Carol F.
Reviewer Source 
1/5
Overall
1 / 5
Ease of Use
Features & Functionality
1 / 5
Customer Support
Value for Money

Comments: Educational Institutions should not use the ETO system. It took almost a year before they put dashes in the phone numbers. They are putting the old comments on the student dashboards and the most recent comments in a separate touch point area. We have to hunt through their touch points for the most recent student information. Their ETO format wastes a great deal of space. ETO has a great sales department, but their data system is worse than the previous data system. I caution any educational facility about getting this system. The staff that has to work with this system, on a daily basis, will spend at least 50% more time maneuvering through their touch point, dashboard and tabs than other systems, with less results. The company promises everything and produces almost nothing of value. A disappointed employee of a company that deserved better.

It's a scam

Reviewed on 20/06/2016
Viv C.
ED
Hospital & Health Care, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: They told us it would be affordable, easy to use and helpful. It was the opposite of all 3. With every reprot or aspect, they wanted more $$ and the customer service was shockingly low.