Campaign Monitor Reviews

"The Best Email Service Provider on the Market!"

Comments: Campaign Monitor is wonderful. I recommend it enthusiastically to anyone looking for a full service, easy to use email platform.

Pros: Excellent customer service -- a human picks up the phone when you call and works with you to creatively solve problems, if you use the Premier tier. Dashboards and analytics are all intuitive and easy to use. Automation journeys are easy to build and update. Drag and drop templates are easy to use.

Cons: I wish we could establish settings to automatically scrub emails after that were inactive over a certain period. These segments are already created automatically, but we have to export files and copy in email addresses to remove subscribers. I also wish it integrated with ZeroBounce, my preferred email deliverability tool. I also sometimes wish I could edit the HTML on particular sends.

"We've tried many, and this seems to lead the pack."

Comments: Overall, the best email marketing solution my team has worked with in the last year. Fair value for money i must say too.

Pros: - Great suggestive features such as email-body formatting tips - Nice delivery and send-out time - Extensive scenario handling for segmentations and optional blocks - Great responsiveness of website across multiple form factors on devices(mobile, tablet, etc)

Cons: - Some features and configurations can be a bit hard to figure out without a fairly technical background - Email builder templates felt a bit restrictive in terms of styling and formatting options

"Campaign Monitor"

Comments: We purchased Campaign Monitor to send personalized, relevant, and timely emails to our audience. Our contacts at CM worked hard to ensure that this was the right fit for us and our needs.

Pros: Campaign Monitor has a lot of personalization options (conditional text, incorporating multiple data sources) that put you in control of your program.

Cons: Because we were a smaller client for CM, but had a lot of security and legal requirements, our sales process took quite a while (around six months).

"I love Campaign Monitor"

Pros: I am a web developer and their API is fantastic to use. It is easy and straightforward.

Cons: Some things within their GUI are hard to find and some extra logging features for developers would be handy.

"Great Product, Great Support, Definitely Better than Others We have Tried"

Comments: After over twelve hours attempting to log on, pay for, and conduct a REPEAT newsletter/emailout with one of its competitors, GetResponse, I had to look elsewhere, because their system was rejecting our email list, because it "looked" to GetResponse's totalitarian software as "very similar to another list on its server"---OF COURSE IT LOOKED SIMILAR---We had used their service twice in the past year---with admittedly a few "hiccups", but we had got those emails out. Their service refused to let us log in, or pay for, or reactivate our old account, so we had to create a new one---and that's likely one factor that led to the total failure of their organization to provide the slightest bit of genuine service to us yesterday. Shortly before midnight, I tried competitor "RedCappi", but after I edited an outgoing email address, it looked as if they might delay sending the test emails, so while waiting to see how long that delay might be, I set up a "Campaign Monitor" account, and proceeded with the same process (our newsletter html was "ready to go"---having been produced by the IT guru at our factory overseas). Despite a good half-hour lead, the RedCappi test emailouts took over an hour and a half to arrive, versus maybe less than a minute with Campaign Monitor. I was sold---uploaded all 4800 or so email addresses to Campaign Monitor without a hitch, and Campaign Monitor clearly pointed out a few dozen "oops" emails I had mis-formatted, and I was able to fix all and add them back into the emailout effortlessly. When I wanted to send to the total list, instead of to four test email addresses, I found a helpful FAQ on the Campaign Monitor site which clearly walked me through how to resend to new subscribers---a vast difference from having to "Chat" on three separate occasions with the GetResponse team to help me with their less-user-friendly system (EVEN THOUGH I HAD USED GetResponse TWICE PREVIOUSLY)!

Pros: Hard question to answer---Sorry, I have to say "EVERYTHING"! Worked well, priced me in cheaper local currency, fast sendout, very helpful tips on mis-formatted emails, phenomenal customer support, no login or password struggles...the list goes on (a double-entendre).

Cons: Unsubscribe "Tag" added at the bottom of our emails was in a different font from the bottom portion of our emailout/newsletter---a minor point.

"Campaign Monitor"

Comments: Campaign monitor is great for small business' who are not much on the technical side, it's easy to use and easy to explain to your clients.
It also has high deliverability and excellent compatibility with mobile and computer. The pricing also differs which is great if you have a range of clients from small to medium to large business'.

Pros: Campaign monitor is clean and modern and because of it's designed, it's very easy to use and understand. You also have a range of templates to choose from. This is best if you are not very technical and find it easy to use a drop and drag function. They also give you access to your statistics and you can export your database if you need to upload it to another service. They also continuously grow their services and have now added automation, insights and transactional emails. You can also design your own email using code and upload the code as a template to Campaign Monitor

Cons: You pay for everytime you send out a batch of emails where some email marketing services are free. The customer service takes a while to get back to you. Sometimes the code you upload won't look as good when its embed into Campaign monitor, Sometimes the functionality of the code goes off. The email campiagn you send out can look better on chrome than safari

"Good email tool"

Pros: The import function is pretty cool. Simply paste a list into a form and it figures it out by itself.

Cons: The workflow is not always intuitive. More choices should be available at any given time.

"Creativity through email; a great way to personalize an email"

Pros: I have been using Campaign Monitor to personalize my emails and it is more for my personal use. It provides me with a chance to create a customized email which showcases my creativity and my personality. The product is easy to set-up as well, it is not necessary to have an in-depth computer literacy to be able to learn and use Campaign Monitor. It is simple with an easy interface that can allow anyone to personally use this.

Cons: The fees associated are a little high for its features, especially when a huge batch of emails are sent, also, uploaded code does not look as great as you thought it would be before uploading it.

"Leading email marketing platform"

Pros: The platform is extremely easy to use and manage. The automation features provide a level of sophistication which suits most client needs.

Cons: While powerful there is a level of learning as the interface is more difficult than other platforms

"Blown away"

Comments: I had a very particular issue, not with the product itself, but getting it to work on my page. Again, the problem was not what they made, but where I was making it live...a hazardous environment, and it was still working well despite not having good reasons to. I am a contractor for a client, and nobody gave me any grief about not being a direct employee. They were so willing and eager to help right out of the gate, and they took time out to walk me through every possibility, as well as how to address those possibilities. This is a day and age where everyone's so impulsive that they literally can't function unless you chop everything into notes and bullets, and here they are (concisely, not wastefully) giving a total breakdown. And it's not curt, and it's not condescending. They just care that the issue gets resolved, instead of 95% of other online support, which is pointing fingers and passing the buck.

Pros: Genuinely care Really quick turnaround time Product fluency Thoroughness Confidence Objectiveness

Cons: I'd have to invent something. I wish every time I picked up the phone to talk to someone in this situation it could go his smoothly.

"First choice to manage email campaigns"

Pros: The UI is neat, simple and straightforward. It works like a charm. The support is great and responsive.

Cons: If we had a free plan for accounts with little usage and small lists, it would be great. Some customers and non-profits pick a competitor just because of this.

"This app is one of the best"

Pros: Using this Application / Software is a very great choice that I have made in my career. So much useful for my career.

"The dashboard is very clean, which is a nice respite from often-busy business software interfaces."

Comments: I have used Campaign Monitor and still follow their progress as I was impressed at their start product, yet for some time I have switched to Mailerlite which surprised me with nice payment plan and great features.

Pros: You can add subscribers as you're setting up your first campaign or as a separate process. Subscribers must be part of a list that you create, although you can set up unlimited lists, which is one way to segment your usersCreating a campaign is also easy. To start, you just need a name, subject line, and an email address for the "From" field (you can set up a separate "reply to" email as well).

Cons: Campaign Monitor may lack live support and third-party integrations, but it offers a simple way to connect with your audience through email marketing, including auto-responders and a new suite of analytics.

"A worthy provider in a sea of wannabes"

Comments: Campaign Monitor has always been top notch. We've been using it for 10+ years now. Nearly any complaint I could drum up about the service is easily explained by the fact that they take email sender reputation seriously. Initially, we had to undergo a manual review before being allowed to send to lists over a certain size. We also have to jump through a few hoops to send from any given domain, which can be troublesome for domains that our clients own (for which we cannot request DNS changes). Perhaps the only feature which hasn't evolved over the years that should have is the campaign preview functionality. You're allowed to send a manual preview to up to 5 users (manually entered). You can do this indefinitely, but it's not conducive to say, sending to a client seed list for preview across various depts. The only other option is to send an actual copy of the campaign at $5 + $/recipient. Not a huge deal breaker until you have a picky client and have to send 3-4 previews. Overall though, this is a small blemish in an otherwise fantastic tool. The company clearly values UX simplicity and usability over feature bloat and getting started couldn't be easier. Give it a shot for just a few cents. What do you have to lose?

"Made our lives really easy whenever we had to send mass mailers to our +100,000 contact database."

Pros: As a sales company with over 100,000 contacts in our data base, the thought of reaching such a large audience without some outside help was daunting. Campaign monitor made the process a breeze, and given the integration with SalesForce, there wasn't much more we could hope for.

Cons: I was not the person who set up our account with Campaign monitor, but I inherited a system that didn't exactly adhere to their policies, so we eventually ran into an issue with them. It would have been nice if their support team was a bit more understanding and amenable to working together. They were pretty cut and dry with policy violations.

"Best newsletter software product especially for resellers"

Comments: My company is able to add additional SaaS revenue with little effort. This is a huge benefit in adding money to our bottom line.

Pros: I love that this is a top quality newsletter software product that my company can generate revenue with. It is one of the best out there so to add an opportunity to resell and integrate with our existing business is amazing. Has all the great features you would want and even as a reseller do the billing. Just one of the best white label software I've ever used and fully customizable. Love each month getting a check and not really needing to do anything but add clients to it.

Cons: There is nothing to not like. My only ask would be to allow resellers to make way more margins off of the product.

"Easyt to use email marketing tool"

Pros: It's easy to learn this tool because of how simple and straight forward the UI is. It offers a great number of templates as well and has a generally working API which can be used to integrate in websites specially eccomerce ones.

Cons: I'd say it is a bit pricey and some of it's automation features only offer basic functions. Their free account also does not allow email sending so this is kind of a let down compared to other tools of the same nature that offers limited email sending for their free accounts.

"Outstanding product AND customer service"

Pros: The software is classy, excellent looking, has great analytics, is very reasonable, is easy to set up and manage AND if there is any trouble, CampaignMonitor has an outstanding customer service team. We have been using CM for several years now and from the first newsletter we sent out we were impressed.

Cons: There is nothing I dislike. The software is easy to use.

"Great Product, Great Value"

Pros: I feel like I've tested nearly all of the email marketing software out there and Campaign Monitor is easily one of the best options out there. Great UI/UX, easy to use, and lots of integrations and templates. Highly recommended!

Cons: Getting used to the software was really the only small issue some of our team ran into. I was pretty used to Mailchimp and SendGrid so getting used to this wasn't too much of an issue. There is also lots of online tutorials and they have quality customer services as well.

"Great Email Send Software!"

Comments: Campaign Monitor is our go-to email send software! Overall, we have had a great experience with them!

Pros: Our company loves using Campaign Monitor! It's very user friendly and aesthetically pleasing!

Cons: Contacting customer service is very complicated with Campaign Monitor, which can be quite frustrating in time sensitive situations.

"Easy to use and they've thought of everything!"

Comments: We save tremendous amounts of time and energy by designing our emails and generating our lists and letting Campaign Monitor take care of the rest.

Pros: The built-in list management and report systems are top-notch. You could skip Excel entirely if were so inclined.

Cons: There are a few operations that I wish we were able to do in bulk like copying emails and deleting lists.

"Saves time"

Comments: Overall it is a positive experience for me to use.

Pros: Saves time and energy and is an all around organized way to manage marketing campaigns. I love the ease.

Cons: Takes a bit of time investment to initially figure out and set up and get in the habit of regularly using.

"Gets the job done ✅"

Pros: The data that CM is able to extract is pretty elaborate. Helps seeing the performance of campaigns and how to plan them better.

Cons: Wasn’t very crazy about the UI/UX. For the price we paid I would have expected something better and friendlier to use.

"One of the best solutions"

Pros: We've tried Campaign Monitor's tools and loved it, such as HTML testing and campaign analytics. They have a great documentation which helps us improve e-mail marketing campaigns overall.

Cons: Their user interface and communication is not as good as MailChimp, they definitely could improve that

"I highly recommend Campaign Monitor - great value for money and awesome for tracking"

Pros: I've been using Campaign Monitor for two years already. It's efficient, great for tracking and it's not fully integrated in our email marketing strategy.
It's simple and straight-forward and compared to other similar platforms, it's great value for money.

Cons: Some other platforms are more competitive on pricing, but i always found that Campaign Monitor was my preferred email marketing platform.