Convoso Reviews

Best of the Best!

Comments: My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used.

Pros:

Easy navigation, and its user friendly with no glitches

Cons:

Nothing really this crm is the best I ever used

winner always win

Comments: It's greater have been noticing the change

Pros:

the speed id great and the set up is eady

Cons:

i do like everything about, but however the buffering/calls

8/10 Reccomend

Comments: Overall very satisfied with convoso great connectivity with customers made a lot of money using this service

Pros:

One thing I like about convoso is transfers as well as Manuel dialing and the inbound callback queue.

Cons:

The one thing that started to be a big problem is the call wait time

wonderful for work!

Comments: use it strictly for work. helps manage calls very well.

Pros:

easy to work once you figure it out. its the companys choice to manage calls overall.

Cons:

cant text or send DM's clients - and it doesnt track my call history more than a couple days and once an appt has passed cant go back and look at it. if you miss it its gone.

I love Convoso

Comments: It’s been wonderful having to work with a software that makes work smooth.

Pros:

I love the fact that I can navigate through the software with ease.

Cons:

Nothing really, just need to have a strong Internet connection to use it and that makes it unique ❤️

my honest experience

Comments: my experience is great quick lead sorter didn't have any major problem

Pros:

I love how the system returns voicemail as soon as possible so I may contact the available leads.

Cons:

My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at that time, if the timer passes, it calls out of my call back list

Review on Convoso

Pros:

The program is easy to navigate. Makes my job easier and more efficient.

Cons:

Dont really have any issues with convoso thats causes me to dislike it.

Convoso Review

Comments: I experience isn't all too good because the answering machines are so frequent and to schedule a callback takes too long however I do like the swiftness of the calls and it isn't difficult to maneuver.

Pros:

Convoso is accessible and very efficient.

Cons:

The answering machines aren't filtered and sometimes when I disposition a call as "sale", it comes back in the leads.

Khairah's review

Comments: Almost perfect.. i'll say 90 percent over 100.

Pros:

I love the flexibility... it's very easy to navigate.

Cons:

I do not like the background color; it could be better.

Great Solution for Contact Centers

Comments: It's so easy to use from a call center rep perspective. From a management perspective, the reporting and admin features are crucial to establishing KPI's and monitoring agent activity.

Pros:

It's easy to navigate with robust features that are useful at all levels.

Cons:

Having to clear cache periodically throughout the day

Convoso is the best Dialer

Comments: The system is very easy to maneuver, from the first day I started using it I catch on, that's how easy and reliable it is.

Pros:

It Filtered out all the answering machine, It's convenient and easy use.

Cons:

While I prefer convoso over Many other dialers, I don't like the fact that the call backs gets wiped out after the time has passed.

Very good option for VOIP calling for any call center!

Pros:

I like the whisper feature, the way I can track calls and all the other features that are available!

Cons:

It seems to go down sometimes which can be very inconvenient but they get it back up very quickly, theres not a lot of downtime when there are issues.

Convoso Survey

Comments: I've used it before. once you learn it and get the hang of it, its easy, simple and a good way to make sure you're staying on top of your work.

Pros:

the ease to use, the way it manages calls, lead, and allows us to set call backs. allows management to set up and change disposition titles when needed. love that it has a voicemail system as well

Cons:

its pretty much micromanagement on a computer. with my bosses now they are amazing and aren't hounding us, but my previous experience i felt convoso made it impossible to be a normal human with needs and was a snitch lol. almost a threat to my job. i feel the experience depends on YOUR management team

Awesome experience with convoso so far, so good.

Comments: Its been amazing and it really worth it, I must say.

Pros:

Its very easy to navigate, comes with a lot of interesting features.

Cons:

Nothing aside the fact that it sometimes says goodbye.

amazing experience

Comments: amazing experience the positive outweighs the negatives

Pros:

i love the interface and the welcome beep that helps you know you are all set. it is also very ease to navigate

Cons:

sometimes convoso logs out unexpectedly while on calls with leads also it consumes alot of space

Good dialer. Great customization

Pros:

I like that it is fully customizable from color schemes to user types and user permissions. You can tailor it exactly to your needs.

Cons:

The customizations and settings are confusing and difficult to set up. There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day. Simple settings like configuring company voicemail become overwhelming endeavors that are not easy to remember for the future.

Convoso Review

Comments: Good although still has a lot to improve.

Pros:

I like the ease of access of convoso specially for calls and agent monitoring

Cons:

The tendency to be logged out automatically even though I have a stable internet connection

convoso review

Comments: Overall, my experience has been pretty good, I've been using Convoso for almost three years now.

Pros:

The sound qualify is great, I also like that you can go to all of your missed calls as well.

Cons:

Lately the calls have been dropping at a high rate. At times, while on a call the audio would go back and that's a recent issue as of lately.

Convoso review

Comments: It saves time to dial many leads quickly rather than dialing myself.

Pros:

How it automatically dials our outbound calls and not having to manually dial.

Cons:

Sometimes there is a too long of a delay from when the contact answers to when I am connected and the contact is frustrated or hangs up.

Convoso the Ideal solution

Comments: Convoso has been a very easy work tool, overall, my experience has been nothing short of amazing

Pros:

Its User friendliness, easy to navigate.

Cons:

History search feature having to next into a page to view.

Hexis Health Agency LLC

Comments: Great experience overall, no issues since our launch date.

Pros:

great customer service and guidance 24/7!

Cons:

I would say the thing i like least would be the pricing, no one likes spending money, but its worth it!

Customer service rep

Pros:

very easy, love it makes my job a lot easier.

Cons:

absolutely nothing, i love it! that's all.

Convoso Honest Review

Comments: Good- Convoso really exceeded my expectations

Pros:

The whole software is very easy to use. Convenient and simple

Cons:

Sms and email features that are not delivered sometimes.

Great tool for call center reps!

Comments: Wonderful! Very helpful in my day to day operations.

Pros:

Convoso is extremely easy to use and helpful for tracking talk time as a call agent.

Cons:

Would be better if it had more texting capabilities.

CONVOSO REVIEW

Pros:

EASE OF USE RELIABILITY FOR TRACKING CALLS

Cons:

DROPPED CALLS / INTERMITTANT OUTAGE - GETTING KICKED OFF.