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About Wrike

Wrike's project management software offers visibility to maximize resources and align projects with strategic objectives for impact.

Learn more about Wrike

Pros:

I liked that Wrike was able to integrate easily into our systems as well as being fairly intuitive to use.

Cons:

Customer support is poor, be very cautious about changes to level of service or SLA's mid-contract with no recourse.

Wrike ratings

Average score

Ease of Use
4.1
Customer Service
4.3
Features
4.3
Value for Money
4.2

Likelihood to recommend

8.1/ 10

Wrike has an overall rating of 4.3 out 5 stars based on 2,790 user reviews on Capterra.

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Filter reviews (2,790)

Kendra
Kendra
Operational Excellence Analyst in US
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Transparency and Collaboration with Wrike

5.0 4 weeks ago New

Comments: Our organization has had a wonderful experience with support through our [sensitive content hidden] and the Wrike Help Desk. We did learn to make sure wording is very specific and detailed when working with sales.

Pros:

I like how Wrike helps increase transparency and collaboration within our entire organization.

Cons:

In a project, the data within the fields only "copies/duplicates" within the same task/project line level. The only way to get the data within the top level task to copy into sub tasks is to either pay to enable integrations and pay to have their solutions engineers write code to create a "Wrike to Wrike Integrations" or to manually transfer the data into the sub tasks.

Anilkumar
Senior Data Warehouse Consultant in US
Management Consulting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Robust Tool for PPM that I Highly Recommend

5.0 2 weeks ago New

Pros:

Wrike enables me to plan, track and manage projects automatically which help save time and improve productivity.

Cons:

I have had no bad experience with Wrike for over four years now.

Matthew
Matthew
CMO in Australia
Verified LinkedIn User
Media Production, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Extremely Disappointed with the Wrike Team

2.0 last year

Comments: I’ve been using Wrike for a while now, and honestly, I thought the software was pretty decent. But wow, their customer service and accounts team? A whole different story. We’ve been stuck in this crazy mess because of an internal error made by a former employee and we’ve been trying to sort it out for months in good faith with Wrike, but it’s like talking to a brick wall. It’s super frustrating and feels like we’re just going around in circles. Trying to get through to their customer service is like trying to find a needle in a haystack. They dodge our calls, and getting any sort of response feels like a miracle. Either that or we end up speaking with really unprofessional reps that don't even bother to help or escalate. The times we did end up finally getting someone to help, they basically said, too bad, out of luck! And here’s the kicker – they’ve locked us out of our own data and systems because of this billing issue. It’s like they’re holding our data for ransom, which is just insane. It’s like they’re saying, “Nice data you have there, shame if something happened to it.” Not cool at all. Bottom Line: The software might be okay, but dealing with their team is a nightmare. It’s left a really bad taste in my mouth. If you’re thinking about using Wrike, just be aware of what you might be getting into with their customer service and billing. I’m definitely telling my network to steer clear!

Pros:

Good product solution for Project Management and would be an amazing bit of software if the support and accounts team were good to work with. They took an amazing product that I am about to walk away from, just because they have company syndrome now and like abusing the little guy!

Cons:

Customer service, support, and billing are awful. Beware!

Wrike Response

last year

Hi Matthew, We sincerely apologize for the frustration and inconvenience you've encountered. Please know that we take your concerns very seriously, and we're actively reviewing our processes to ensure better support. We understand the gravity of the billing issue and its impact on your operations. Rest assured, we're committed to resolving this swiftly. Your feedback is invaluable, and we're dedicated to regaining your trust. Please contact us directly at [email protected] for personalized assistance. Thank you for bringing this to our attention.

Alex
Operations Director in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike Review - 3yr User

5.0 2 months ago

Comments: Wrike has been a game changer for our team, we have multiple specialist teams that use it in very different ways and it's critical to keeping our fast-paced work on track and organized. I do wish it had better integration with Google Suite tools, in a growing virtual and remote environment it feels critical that they figure out how to sync with cloud tools in a more seamless way, but overall very happy with our experience

Pros:

There are so many different ways to organize, view and process information in Wrike, so it works well for many learner types. The amount of customization once you really know how to use the tool is vast, so once you invest the time to get over the learning curve you can really run with it.

Cons:

The learning curve is steep, and we've found that just providing the training videos to our new hires during onboarding is not sufficient. We have to create dedicated, days-long workshops to teach staff how to use it.

Kevin
Director, ERP Project Management in US
Biotechnology, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Automation and dashboards

5.0 4 weeks ago New

Comments: Wrike has enabled us to create a central source of truth and build greater transparency of our project portfolio. The automation has eliminated manual activities and the ability to integrate with other platforms drive efficiency.

Pros:

Request form, blueprints, dashboards and automation. These activities help with transparency and eliminate manual work.

Cons:

Nothing right now. We have been using Wrike for seven years and over this time the platform has transformed to be a central source of truth for our program.

Saad
Strategy Analyst in US
Management Consulting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

What I Experience with Wrike

4.0 4 weeks ago New

Pros:

Wrike facilitates robust PPM capabilities which enables me to save time by eradicating manual processes through real-time automation.

Cons:

Apart from lack of offline access, I do not have any overwhelming aspect which I face.

Brian
IT Project Manager in US
Gambling & Casinos, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Wrike Makes Project Management Easy!

5.0 4 weeks ago New

Comments: My company migrated to Wrike from another work management software about twelve months ago. The transition and adoption rate were easy due to Wrike's intuitive workflows and easy-to-build dashboards.

Pros:

Wrike's intuitive design makes it an easy work management application to adopt. It provides a robust set of features, such as task management, project scheduling, resource allocation, time tracking, and collaboration tools, to streamline team projects and workflows.

Cons:

Some of the reporting features could be improved upon. The formatting of reports saved to PDF isn't always aligned.

Shannon
Founder in US
Professional Training & Coaching, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great for Solopreneurs

5.0 last week New

Comments: I loved using this software when it was just me using it. The visual layout and various colors allowed me to see exactly where I was in each task. However, as we grew, it got too expensive to keep adding users.

Pros:

Wrike's design makes finding what I need to know about my team easy, thanks to their simple multi-colored charts and graphs.

Cons:

The best features are reserved for the paid plans.

Keegan
Supervisor in Kenya
Education Management, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Time To Change to Wrike

5.0 3 weeks ago New

Pros:

It is so easy to learn and use. The prices are also worth it

Cons:

So far, so good. No issues experienced when using Wrike.

Adebola
Manager in UK
Dairy, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Appraisal for good deeds

5.0 last month New

Comments: My overall experience with wrike is good so far. If I were to rate them, I would give them a 9/10.

Pros:

It allows me to prioritize tasks. It also allow me to manage time effectively.

Cons:

So far, there has not been any problem with Wrike.

Kelley
Implementation Consultant in US
Marketing & Advertising, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Wrike- transform the way you work

5.0 5 months ago

Comments: Wrike allows me to be flexible in the way I organize work, and see work with the dashboards. By using this I never lose track of my projects and tasks, and can easily communicate with other team members. It absolutely increases our work efficiency.

Pros:

Wrike has a unique ability to organize work in the way that many other project management systems do not. It's a simple element of the platform, but it makes a world of a difference when you. start onboarding multiple teams across multiple departments. It also has strengths in cross-departmental collaboration, work and file sharing.

Cons:

It take's some time to learn your way around the platform and get the full benefits from it. But once you do, the value you can unlock is amazing.

Maryanne
Sales Specialist in UK
Broadcast Media, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Best Project Management Software

5.0 3 months ago

Comments: I have had a fantastic time using Wrike amazing software.

Pros:

Wrike's helps me now how much time my employees take to finish one project and this helps improve efficiency. Wrike streamlines project management.

Cons:

There is nothing that I dislike with Wrike.

Joe
Associate Professor of Law in US
Higher Education, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Greatness thrust upon Wrike. A fabulous tool for controlling projects.

5.0 3 months ago

Comments: It has been a grateful and awakening overall experience with Wrike. It has promoted unity and work cohesiveness by helping us have a central place for collaborating and working together on our projects. Wrike has also made it easy for us to plan and execute our projects in an orderly way while keeping focus on achieving our end goals. With Wrike in place, our projects are getting completed much earlier than before.

Pros:

Wrike provide our team with the most effective communication and collaboration tools which help us work together on the same length during projects. It has excellent work planning and management tools that help us to keep our work organized in order to achieve the project primary objectives. Wrike has a reporting function that give us detailed insights about how our projects are performing. It also has incredible data safety and protection tools that keep our information safe. We have also experienced exceptional support services from the Wrike customer support team.

Cons:

No part pf Wrike that has failed to amuse us. It works seamlessly and we have found literally nothing not to like about it.

Ana
Ana
Booking Executive in Portugal
Verified LinkedIn User
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike is an desired tool for managing project. It allows us to match our results with our objectives.

5.0 5 months ago

Comments: The experience with Wrike has been quite the everything we could have asked for from it. It has streamlined our projects and allowed us to get our projects completed within the designated time frame. Wrike makes it easy for us to communicate, share information and work smoothly together on our projects.

Pros:

Wrike collaboration tools are very effective and reliable helping us to work closely together on our team shared projects. Its simple user interface allows us to have easy time navigating through it and working with all the available features. It offers top-notch work planning tools like Gantt charts which assist us in creating work plans to allow us achieve the project end goals. Wrike has an efficient reporting function that offers us all the insights we need to understand how well our projects are progressing.

Cons:

We are extremely happy not to have encountered any major challenges with Wrike. It has worked so efficiently for us.

Grace
Volunteer in Australia
Religious Institutions, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Why I Prefer Wrike Over Alternatives for PPM

5.0 4 months ago

Pros:

Wrike is one of the tools which I have used for quite so long time now. I like that it not only offers PPM tools but also have collaboration, gantt chart and Kanban board features.

Cons:

The last bug which I encountered like two years ago was fixed rapidly by the vendor technical team

Alfiya
Alfiya
Software Engineer in India
Verified LinkedIn User
Computer & Network Security, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Wrike- hands on expertise at Builder.ai

4.0 7 months ago

Comments: At Builder.ai, I came across this tool. They had an internal tool but later switched to this. It requires some initial training and then you are good to go. I have used it’s to-do list for tracking my tasks. It has a reminder system for tasks due or near due. Its great overall

Pros:

I like the room booking system, it is a unique concept. Like you have sprint of some duration, you can book room of a duration and allot tasks to team members and track them

Cons:

Costing is high, similar products in market comes at half of its price

Solomon
Production of Wiring Harness in UK
Automotive, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike: Reliable Tool for Project Portfolio Management

5.0 3 months ago

Pros:

Wrike is the most robust tool that I have ever used when it comes to PPM. I like that it has both mobile and PC applications.

Cons:

Ever since I started using Wrike, I have never experienced any drawback even on a single instance.

Obi
Director General in UK
Arts & Crafts, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike: All-in-one PPM Solution of this Era

4.0 7 months ago

Pros:

Wrike for the past five years has been a game changer for PPM. I give double thumbs up to the fact that it has a mobile application that allows me to plan, track and manage projects on the go.

Cons:

It is too unfortunate that the vendor has not yet incorporated offline access capability.

Mwanaisha
Real Estate Advisor in US
Real Estate, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike: Sophisticated Tool for PM & TM

4.0 7 months ago

Pros:

Availability of iOS mobile application allows me to streamline business processes on the go from anywhere. Managing project, tasks and enhancing real-time communications is what I relish a lot with this tool.

Cons:

Wrike requires to be integrated with external applications to suit PM and TM needs for global enterprises.

Calvince
Project Officer - Inclusive Market and Logistics in Canada
Farming, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

iOS Wrike Mobile App is a Vibe!

5.0 4 months ago

Pros:

Wrike is the most sophisticated tool for PPM which I have ever used. I like that it has a mobile application for iOS and Android systems. I am able to save a lot of time with Wrike through workflow automation.

Cons:

The glitches of auto-logging outs which I was experiencing on my iOS mobile app are no more ever since I updated Wrike App on Monday.

Ayomide
Graphic Designer in Nigeria
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

What I Experience with Wrike

5.0 5 months ago

Pros:

Wrike is a central repository for project portfolio management. Availability of iOS mobile application allows me to work on the go for 24/7.

Cons:

The bugs which I was experiencing late last year on my mobile application are no more since the vendor technical team eradicated them when I reached out to them.

George
Sales and Marketing Specialist in UK
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike is the BOAT and GOAT

5.0 6 months ago

Comments: With the use of Wrike,It makes management of our projects easy since the progress,the due dates and who is involved is easily seen and accessible.

Pros:

With its user friendly interface, flexibility and real time status feature,Wrike improves our project cooperation.Also it is very compatible with other applications in regards to communication thus streamlining of tasks with the team.

Cons:

It can be a little complex for new users although once they get the hold of the platform it becomes a walk in the park.

Vania
Assistant Manager in Australia
Accounting, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Sophisticated Tool for Real-time PPM

5.0 5 months ago

Comments: Time tracking, project and task management are the main benefits that I gain from Wrike.

Pros:

Ever since 2021 in my previous organization, Wrike has been the main backbone tool for task and project management procedures.

Cons:

Wrike has all the features that I look forward to use on a daily basis.

Safia
Intern in Canada
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Remarkable Tool for Project Portfolio Management

5.0 4 months ago

Comments: Task creation, file sharing and project portfolio management are the key benefits which I relish with Wrike.

Pros:

Wrike not only enhances PPM but also allocates file sharing and gantt chart features.

Cons:

I currently face zero flaws while using Wrike.

Wilcox
Managing Solicitor in Australia
Legal Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent program to manage projects

5.0 6 months ago

Comments: We have been able to manage our projects with ease as we can manage different teams and projects at the same time.

Pros:

Wrikes auto attendant capabilities assist us in scheduling and tracking of leads making sure that all the deadlines and set targets are achieved.Also productivity has been enhanced since Wrike removes all the repetitive chores.

Cons:

So far so good I have not come across any downside in regard to Wrike, Although the android app is limited in functionality.