18 years helping New Zealand businesses
choose better software
About Wrike
Wrike's project management software offers visibility to maximize resources and align projects with strategic objectives for impact.
I liked that Wrike was able to integrate easily into our systems as well as being fairly intuitive to use.
Customer support is poor, be very cautious about changes to level of service or SLA's mid-contract with no recourse.
Filter reviews (2,790)
Usage
Sort by
Filter reviews (2,790)

Alternatives Considered:
Transparency and Collaboration with Wrike
Comments: Our organization has had a wonderful experience with support through our [sensitive content hidden] and the Wrike Help Desk. We did learn to make sure wording is very specific and detailed when working with sales.
Pros:
I like how Wrike helps increase transparency and collaboration within our entire organization.
Cons:
In a project, the data within the fields only "copies/duplicates" within the same task/project line level. The only way to get the data within the top level task to copy into sub tasks is to either pay to enable integrations and pay to have their solutions engineers write code to create a "Wrike to Wrike Integrations" or to manually transfer the data into the sub tasks.
Robust Tool for PPM that I Highly Recommend
Pros:
Wrike enables me to plan, track and manage projects automatically which help save time and improve productivity.
Cons:
I have had no bad experience with Wrike for over four years now.

Extremely Disappointed with the Wrike Team
Comments: I’ve been using Wrike for a while now, and honestly, I thought the software was pretty decent. But wow, their customer service and accounts team? A whole different story. We’ve been stuck in this crazy mess because of an internal error made by a former employee and we’ve been trying to sort it out for months in good faith with Wrike, but it’s like talking to a brick wall. It’s super frustrating and feels like we’re just going around in circles. Trying to get through to their customer service is like trying to find a needle in a haystack. They dodge our calls, and getting any sort of response feels like a miracle. Either that or we end up speaking with really unprofessional reps that don't even bother to help or escalate. The times we did end up finally getting someone to help, they basically said, too bad, out of luck! And here’s the kicker – they’ve locked us out of our own data and systems because of this billing issue. It’s like they’re holding our data for ransom, which is just insane. It’s like they’re saying, “Nice data you have there, shame if something happened to it.” Not cool at all. Bottom Line: The software might be okay, but dealing with their team is a nightmare. It’s left a really bad taste in my mouth. If you’re thinking about using Wrike, just be aware of what you might be getting into with their customer service and billing. I’m definitely telling my network to steer clear!
Pros:
Good product solution for Project Management and would be an amazing bit of software if the support and accounts team were good to work with. They took an amazing product that I am about to walk away from, just because they have company syndrome now and like abusing the little guy!
Cons:
Customer service, support, and billing are awful. Beware!
Wrike Response
last year
Hi Matthew, We sincerely apologize for the frustration and inconvenience you've encountered. Please know that we take your concerns very seriously, and we're actively reviewing our processes to ensure better support. We understand the gravity of the billing issue and its impact on your operations. Rest assured, we're committed to resolving this swiftly. Your feedback is invaluable, and we're dedicated to regaining your trust. Please contact us directly at [email protected] for personalized assistance. Thank you for bringing this to our attention.
Wrike Review - 3yr User
Comments: Wrike has been a game changer for our team, we have multiple specialist teams that use it in very different ways and it's critical to keeping our fast-paced work on track and organized. I do wish it had better integration with Google Suite tools, in a growing virtual and remote environment it feels critical that they figure out how to sync with cloud tools in a more seamless way, but overall very happy with our experience
Pros:
There are so many different ways to organize, view and process information in Wrike, so it works well for many learner types. The amount of customization once you really know how to use the tool is vast, so once you invest the time to get over the learning curve you can really run with it.
Cons:
The learning curve is steep, and we've found that just providing the training videos to our new hires during onboarding is not sufficient. We have to create dedicated, days-long workshops to teach staff how to use it.
Alternatives Considered:
Automation and dashboards
Comments: Wrike has enabled us to create a central source of truth and build greater transparency of our project portfolio. The automation has eliminated manual activities and the ability to integrate with other platforms drive efficiency.
Pros:
Request form, blueprints, dashboards and automation. These activities help with transparency and eliminate manual work.
Cons:
Nothing right now. We have been using Wrike for seven years and over this time the platform has transformed to be a central source of truth for our program.
What I Experience with Wrike
Pros:
Wrike facilitates robust PPM capabilities which enables me to save time by eradicating manual processes through real-time automation.
Cons:
Apart from lack of offline access, I do not have any overwhelming aspect which I face.
Alternatives Considered:
Wrike Makes Project Management Easy!
Comments: My company migrated to Wrike from another work management software about twelve months ago. The transition and adoption rate were easy due to Wrike's intuitive workflows and easy-to-build dashboards.
Pros:
Wrike's intuitive design makes it an easy work management application to adopt. It provides a robust set of features, such as task management, project scheduling, resource allocation, time tracking, and collaboration tools, to streamline team projects and workflows.
Cons:
Some of the reporting features could be improved upon. The formatting of reports saved to PDF isn't always aligned.
Alternatives Considered:
Great for Solopreneurs
Comments: I loved using this software when it was just me using it. The visual layout and various colors allowed me to see exactly where I was in each task. However, as we grew, it got too expensive to keep adding users.
Pros:
Wrike's design makes finding what I need to know about my team easy, thanks to their simple multi-colored charts and graphs.
Cons:
The best features are reserved for the paid plans.
Alternatives Considered:
Time To Change to Wrike
Pros:
It is so easy to learn and use. The prices are also worth it
Cons:
So far, so good. No issues experienced when using Wrike.
Appraisal for good deeds
Comments: My overall experience with wrike is good so far. If I were to rate them, I would give them a 9/10.
Pros:
It allows me to prioritize tasks. It also allow me to manage time effectively.
Cons:
So far, there has not been any problem with Wrike.
Alternatives Considered:
Wrike- transform the way you work
Comments: Wrike allows me to be flexible in the way I organize work, and see work with the dashboards. By using this I never lose track of my projects and tasks, and can easily communicate with other team members. It absolutely increases our work efficiency.
Pros:
Wrike has a unique ability to organize work in the way that many other project management systems do not. It's a simple element of the platform, but it makes a world of a difference when you. start onboarding multiple teams across multiple departments. It also has strengths in cross-departmental collaboration, work and file sharing.
Cons:
It take's some time to learn your way around the platform and get the full benefits from it. But once you do, the value you can unlock is amazing.
Best Project Management Software
Comments: I have had a fantastic time using Wrike amazing software.
Pros:
Wrike's helps me now how much time my employees take to finish one project and this helps improve efficiency. Wrike streamlines project management.
Cons:
There is nothing that I dislike with Wrike.
Greatness thrust upon Wrike. A fabulous tool for controlling projects.
Comments: It has been a grateful and awakening overall experience with Wrike. It has promoted unity and work cohesiveness by helping us have a central place for collaborating and working together on our projects. Wrike has also made it easy for us to plan and execute our projects in an orderly way while keeping focus on achieving our end goals. With Wrike in place, our projects are getting completed much earlier than before.
Pros:
Wrike provide our team with the most effective communication and collaboration tools which help us work together on the same length during projects. It has excellent work planning and management tools that help us to keep our work organized in order to achieve the project primary objectives. Wrike has a reporting function that give us detailed insights about how our projects are performing. It also has incredible data safety and protection tools that keep our information safe. We have also experienced exceptional support services from the Wrike customer support team.
Cons:
No part pf Wrike that has failed to amuse us. It works seamlessly and we have found literally nothing not to like about it.

Wrike is an desired tool for managing project. It allows us to match our results with our objectives.
Comments: The experience with Wrike has been quite the everything we could have asked for from it. It has streamlined our projects and allowed us to get our projects completed within the designated time frame. Wrike makes it easy for us to communicate, share information and work smoothly together on our projects.
Pros:
Wrike collaboration tools are very effective and reliable helping us to work closely together on our team shared projects. Its simple user interface allows us to have easy time navigating through it and working with all the available features. It offers top-notch work planning tools like Gantt charts which assist us in creating work plans to allow us achieve the project end goals. Wrike has an efficient reporting function that offers us all the insights we need to understand how well our projects are progressing.
Cons:
We are extremely happy not to have encountered any major challenges with Wrike. It has worked so efficiently for us.
Why I Prefer Wrike Over Alternatives for PPM
Pros:
Wrike is one of the tools which I have used for quite so long time now. I like that it not only offers PPM tools but also have collaboration, gantt chart and Kanban board features.
Cons:
The last bug which I encountered like two years ago was fixed rapidly by the vendor technical team

Wrike- hands on expertise at Builder.ai
Comments: At Builder.ai, I came across this tool. They had an internal tool but later switched to this. It requires some initial training and then you are good to go. I have used it’s to-do list for tracking my tasks. It has a reminder system for tasks due or near due. Its great overall
Pros:
I like the room booking system, it is a unique concept. Like you have sprint of some duration, you can book room of a duration and allot tasks to team members and track them
Cons:
Costing is high, similar products in market comes at half of its price
Wrike: Reliable Tool for Project Portfolio Management
Pros:
Wrike is the most robust tool that I have ever used when it comes to PPM. I like that it has both mobile and PC applications.
Cons:
Ever since I started using Wrike, I have never experienced any drawback even on a single instance.
Wrike: All-in-one PPM Solution of this Era
Pros:
Wrike for the past five years has been a game changer for PPM. I give double thumbs up to the fact that it has a mobile application that allows me to plan, track and manage projects on the go.
Cons:
It is too unfortunate that the vendor has not yet incorporated offline access capability.
Wrike: Sophisticated Tool for PM & TM
Pros:
Availability of iOS mobile application allows me to streamline business processes on the go from anywhere. Managing project, tasks and enhancing real-time communications is what I relish a lot with this tool.
Cons:
Wrike requires to be integrated with external applications to suit PM and TM needs for global enterprises.
iOS Wrike Mobile App is a Vibe!
Pros:
Wrike is the most sophisticated tool for PPM which I have ever used. I like that it has a mobile application for iOS and Android systems. I am able to save a lot of time with Wrike through workflow automation.
Cons:
The glitches of auto-logging outs which I was experiencing on my iOS mobile app are no more ever since I updated Wrike App on Monday.
What I Experience with Wrike
Pros:
Wrike is a central repository for project portfolio management. Availability of iOS mobile application allows me to work on the go for 24/7.
Cons:
The bugs which I was experiencing late last year on my mobile application are no more since the vendor technical team eradicated them when I reached out to them.
Wrike is the BOAT and GOAT
Comments: With the use of Wrike,It makes management of our projects easy since the progress,the due dates and who is involved is easily seen and accessible.
Pros:
With its user friendly interface, flexibility and real time status feature,Wrike improves our project cooperation.Also it is very compatible with other applications in regards to communication thus streamlining of tasks with the team.
Cons:
It can be a little complex for new users although once they get the hold of the platform it becomes a walk in the park.
Sophisticated Tool for Real-time PPM
Comments: Time tracking, project and task management are the main benefits that I gain from Wrike.
Pros:
Ever since 2021 in my previous organization, Wrike has been the main backbone tool for task and project management procedures.
Cons:
Wrike has all the features that I look forward to use on a daily basis.
Remarkable Tool for Project Portfolio Management
Comments: Task creation, file sharing and project portfolio management are the key benefits which I relish with Wrike.
Pros:
Wrike not only enhances PPM but also allocates file sharing and gantt chart features.
Cons:
I currently face zero flaws while using Wrike.
Excellent program to manage projects
Comments: We have been able to manage our projects with ease as we can manage different teams and projects at the same time.
Pros:
Wrikes auto attendant capabilities assist us in scheduling and tracking of leads making sure that all the deadlines and set targets are achieved.Also productivity has been enhanced since Wrike removes all the repetitive chores.
Cons:
So far so good I have not come across any downside in regard to Wrike, Although the android app is limited in functionality.