Gofrugal Reviews

User Friendly Software

Pros:

User friendly. Cloud-based. Suitable for any size of Retail Business.

Cons:

while viewing the report you must define specific data otherwise it will take a long time to generate.

Best software for retail

Comments: User friendly , fast working and easy learn and best to train any one

Pros:

Billing easy to do , inventory management is very good and User friendly

Cons:

Gosecure due to multi data- base so I am unable to use

Poor After sales support

Pros:

Minimal design fast billing Nothing more than this

Cons:

Lot of cons, majorly the customer support team and their responsiveness when a major issue is there. The developers are still trainees

My Review

Comments: Superb!

Pros:

It is a very simple software to operate. Very user friendly.

Cons:

Customer support over chat can be challenging at times

Value for money.

Pros:

Ease of use, Godelight team was very helpful in implementing gofrugal. They are good as gofrugal partner. They are up to date with the software knowledge and changes made by gofrugal on daily basis.

Cons:

There are few requirements not available at moment but those can be customised and feature request can be raised for that.

Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing range

Comments: My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.

Pros:

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

Cons:

1. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

RESTAURANT POS -RPOS6.5 REVIEW

Comments: It is a perfect software to have it in your business to have a 360 degrees view of you business operations. I am satisfied and would highly recommend to my business partners.

Pros:

The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App. I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this. Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.

Cons:

The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.

Representng GoFrugal in Kenya and other African Countries as implementing Partners

Pros:

GoFrugal software is a complete and a comprehensive POS solution for many verticals, we have represented GoFrugal for over 5 years now and have found this software to be a 360 degrees solution, The support has been exceptional, special mention to the team whose 24x7 support has been excellent and above PAR The most impressive part of this software is there is always newer innovations, ease of use and user friendly. We will continue to represent GoFrugal in the future and have undertaken that we will not be representing any other POS developer as we get what our clients need

Cons:

Very Rare and hardly any bugs come up and these are also attended to rapidly on a 24x7 support and the development team

Best Software for Reatil

Comments: Best Product to maintain All your Retail business. They have very detailed software Billing to Balance sheet

Pros:

Support and Upto date Software Update as Per best in industry standard

Cons:

Report designer should be added in product. It will allow us to design report as per customer required format

Best software of market

Comments: I am using from a long time and it is best software.

Pros:

User friendly , fast working and easy learn,

Cons:

Account easy is so tuff to use and it is not same as software

GoFrugal

Comments: If any new development required based on our business requirement, it is taking to complete too long time to take discuss, meeting, development & delivery

Pros:

Online credit limit / days approval HQ reports Consolidated TB / P&L and BS reports

Cons:

Patch update very critical some times each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet Online transactions in cloud based Outlet connect to customer support team (online support) it is taking the connection more than a half day also We have only 1 server & 1 client for each outlet, If support team connected unable to use Backup taking more than 30 mins some times centralised options superuser & users in outlets Backup need to update external hard disk or in cloud from outlets Stock Ageing report in HQ Offer / Discount reports

Mixed Feeling

Comments: Overall experience with Gofrugal has been satisfactory.

Pros:

Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available

Cons:

The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.

Good

Comments: Customer support not apt, unable to reach the team.
Feeling tired of unsolved queries
Live chats are going on for long, quick solutions look magical to me now.
Or I am not sure if I am spending too much time with your software and coming across more problems

Pros:

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Cons:

Mismatch of data between hq and pos Unable to get rid of inactive data hence perfomance issue and long loading

More than a decade of Quality and Assurance

Pros:

I've been using their product for about 15 years, and I can whole wholeheartedly say that they've become a part and parcel of my business. They've got an intuitive deisgn that has gone through many iterations over the years. Along with constantly updating their software based on customer requirements and world needs.

Cons:

The lack of a Garment Production Module in their software has indeed caused some discomfort over the years in my business.

Feedback

Comments: I am happy with the investment made on GOFRUGAL Software

Pros:

Ease of doing transactions and Customer support is extremely good!

Cons:

Nothing in Particular . Over all experience is good and encouraging

Best software without support

Comments: Developed best software but unfortunately without proper support system.

Pros:

Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,

Cons:

Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it. Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.

A complete data management package.

Pros:

Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.

Cons:

No cons find yet. (within an experience of 2 years.)

The front runner

Comments: Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised they will rectify in next patch update.

Pros:

Easy to use, understanding the application and 15 years of addiction

Cons:

No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.

Gofrugal features are very easy to use and can using instantly without training

Comments: We are really very happy with the service and the features

Pros:

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Cons:

Nothing major as we are serviced with all the required features

Product and Support

Comments: The support of gofrugal is very good, we get our query resolved prompetly. and you keep introducing new features like cloud backup and mobile app is very good for business

Pros:

Billing and accounting is very convinient and the report generation is very useful for further analysis

Cons:

Backup is very slow at the exit of the software

RPOS review

Comments: its good and easy to use

Pros:

Its easy to use. easily understandable. User friendly.

Cons:

There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers

Good software, but lacks customization & prompt solving of issues

Comments: Good. But can be far better.

Pros:

It has good reports, integration with business functions.

Cons:

It lacks integration with online business, online websites

Pos

Comments: Fantastic solutions

Pros:

Very good. Software billing is easy. Secure and rubbust solutions

Cons:

Day closing option not much matured. Modern digitalisation missing

The experience with GoFrugal was Awesome. As a partner, we feel comfortable doing business with them

Comments: Intelligent Data Analytics Feature
End to End solution in one software for Business

Pros:

Software Features Regular Software Updates based on Market Need Automated Support Easy Self Help Materials as well Videos, to self learn the product.

Cons:

Would be happy if they solved the problems, instead of following the processes in some cases. For Valuable partners like us, the trust is more important.

GOFRUGAL IS EXCELLENT SOFTWARE

Comments: I AM VERY SATISFIED WITH HIS EMPLOYEE USHATIRTHA HE HELPS LOT

Pros:

INVENTORY,REORDER,REPORTS,BARCODE SYSTEM,VCUSTOMER DATA MANAGEMENT

Cons:

MOB REPORTS AND REPORTS,OFFER,LOYALTY AND ONLINE ORDER