--- description: Learn more about Microsoft 365 price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Microsoft 365 Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/15/collaboration/software) > [Microsoft 365](/software/58688/microsoft-365) # Microsoft 365 Canonical: https://www.capterra.co.nz/software/58688/microsoft-365 Page: 1 / 563\ Next: [Next page](https://www.capterra.co.nz/software/58688/microsoft-365?page=2) > Microsoft 365 is a subscription suite offering apps, cloud storage, and AI tools for personal and family creation and collaboration. > > Verdict: Rated **4.6/5** by 14038 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Microsoft 365? Microsoft 365 is used by families, students, home users, professionals, remote workers, content creators, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 14038 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$6.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Microsoft 365 Business Basic: $6.00 Microsoft 365 Business Basic USD$6.00user/month Microsoft 365 Business Standard: $12.50 Microsoft 365 Business Standard USD$12.50user/month Microsoft 365 Business Premium: $22.00 Microsoft 365 Business Premium USD$22.00user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Latin, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Czechia, Denmark, France, Germany, India, Japan, Latvia, Malaysia, Mexico, Netherlands, New Zealand, North Korea and 9 more ## Features - @mentions - API - Address Book - Alerts/Notifications - Archiving & Retention - Calendar Management - Calendar/Reminder System - Chat/Messaging - Collaboration Tools - Commenting/Notes - Contact Management - Content Management - Customisable Templates - Data Visualisation - Document Capture - Document Management - Document Storage - Email Management - Encryption - Event Management - File Conversion - File Sharing - Full Text Search - Messaging - Mobile Access - Notes Management - Presentation Tools - Reporting/Analytics - Scheduling - Search/Filter - Task Management - Templates - Version Control ## Integrations (12 total) - Google Drive - Microsoft Bookings - Microsoft Excel - Microsoft OneNote - Microsoft Outlook - Microsoft Planner - Microsoft PowerPoint - Microsoft SharePoint - Microsoft Teams - Microsoft Word - OneDrive - Zoom Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Collaboration Software](https://www.capterra.co.nz/directory/15/collaboration/software) ## Related Categories - [Collaboration Software](https://www.capterra.co.nz/directory/15/collaboration/software) - [Productivity Software](https://www.capterra.co.nz/directory/30968/productivity/software) - [Spreadsheet Software](https://www.capterra.co.nz/directory/31061/spreadsheet/software) - [Calendaring Software](https://www.capterra.co.nz/directory/32297/calendar/software) - [Email Management Software](https://www.capterra.co.nz/directory/30553/email-management/software) ## Alternatives 1. [Google Drive](https://www.capterra.co.nz/software/161425/drive) — 4.8/5 (28430 reviews) 2. [Google Workspace](https://www.capterra.co.nz/software/168389/google-workspace) — 4.7/5 (17484 reviews) 3. [Google Docs](https://www.capterra.co.nz/software/160756/google-docs) — 4.7/5 (28799 reviews) 4. [OneDrive](https://www.capterra.co.nz/software/161304/onedrive) — 4.5/5 (12627 reviews) 5. [Microsoft SharePoint](https://www.capterra.co.nz/software/1167/sharepoint) — 4.4/5 (5413 reviews) ## Reviews ### "Powerhouse or paperweight.. the choice between paid and free" — 3.0/5 > **Blair** | *2 March 2026* | Internet | Recommendation rating: 5.0/10 > > **Pros**: Paid version of M365: M365 is a powerhouse when it comes to utilising the key products they offer in Word and Excel for example, especially when combined with copilot. Outlook handles emails perfectly and the ability to share files with the click of a few buttons gives ease of use and makes M365 a tier 1 product. > > **Cons**: The free version: M365’s free version is an absolute nightmare. Being restricted beyond anything productive, forced ads, aggressive reminders to upgrade to paid package. Once paid you’re essentially locked in. The subscription model for M365 is flawed. If you’re using free.. Google is a better option > > If you’re on the paid version and happy to be locked in for a lifetime then M365 is the one for you. If you’re after free, in my experience, you’re better off with going with another product ----- ### "MS 365 - Only works if combined with other software" — 1.0/5 > **Joseph** | *4 February 2025* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: Microsoft Word is a good platform if you need full control to edit document, and to control font size and layouts etc. It offers a lot of controls that are not available when creating templates in adobe products. Mail Merge functions etc are great, and when you take the trouble to set the up the other auto correct format/adjust functionality is great within documents with clauses that reference other clauses. Our Shared Mailboxes are constantly unstable and we have to reset signatures every few months, and then old ones reappear. Consequently we just end up with duplicates. It really is just a frustrating system. > > **Cons**: All of our docs that Autosave to MS cloud (Sharepoint and cloud) corrup to earlier versions. Have had multiple instnaces of doces reverting to earlier versions so we just lose files. If we could autosave to our own network drive I assume this would not happen because it does not happen with our desktop installed versions of MS word. > > Customer services is rubbish. Product has some good aspects that are completely let down by the bad ones. To this day we are only able to use MS365 by integrating it with Egnyte, to ensure the integrity of our files. ----- ### "Solid, but losing its competitive advantage" — 3.0/5 > **Kieran** | *13 November 2024* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: This package includes the programs we have all grown up using (well, at least those of my generation\!) like Work, Excel and PowerPoint. > > **Cons**: I find Microsoft 365 clunky to use and expensive for what you get - there are so many great alternatives these days, such as Google, with software that does everything you need at a fraction of the price, and without the need to have programs downloaded on your computer (cloud-based). > > My overall relationship with Microsoft 365 is one of necessity rather than choice - Excel and Word are still so widely used that it's hard to avoid having these programs. And, with all that said, I do find Microsoft 365 to be very reliable software. ----- ### "Still not polished enough, but great value for money" — 4.0/5 > **Fernando** | *2 March 2026* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: Impressive feature set, from simple to very complex, with an excellent value for the money. Good integration with new technologies, like cloud for file storage and file sharing, and a variety of systems to use it (Mac, Windows, Web, Android) > > **Cons**: When a bug appears, it takes a lot of time to get fixed. Some implementations are very old and should be removed. Some features need proper implementation in newer systems. UI is a mixed bag of new and old technologies. > > I started using Office when Office didn't exist. Separate programs, like Word, in the DOS era. It grew, consolidated into a bunch of separate programs that talked with OLE (God save us\!). Nowadays, the experience across the suite is much smoother, but there are a lot of rough edges to fix. For example, PowerQuery is a nice addition, but it needs to be polished a lot so the integration with Excel is better. Things like everyday work while moving the cursor are a pain if you are not accustomed to (try to move the cursor to edit a formula and you'll get mixed results). Microsoft needs to continue optimizing the interface, removing old features that no one uses, maybe using a plugin system, and consolidating the interface. Outlook is a good example of what Microsoft needs to do (create a new Outlook from scratch), but using the wrong way (removing useful features). As of today, if you switch from Classic to New Outlook, you'll miss lots of features, and you'll feel like a Guinea pig because Microsoft uses you to do the testing, adding or removing features. We are now everyday beta testers without that name. ----- ### "Microsoft 365 review" — 5.0/5 > **Verified Reviewer** | *13 March 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Simplified licensing compared to standalone Microsoft products, all the core tools we use are in one place (Outlook, Excel, Word, Teams, OneDrive, SharePoint). Works well across devices and supports remote work Strong collaboration tools, especially for email, meetings, and shared documents. Regular updates without having to manage version upgrades > > **Cons**: Setup and configuration can be more complex than expected, especially around security and permissions. Some features change frequently, which can be frustrating for users. Costs can add up as you add users or higher‑tier licenses Not everything is intuitive, particularly for non‑technical users > > Microsoft 365 has been a solid move for us overall. We switched to get away from managing individual Microsoft licenses, which had become a real headache. Having everything bundled under one subscription has made things much easier to manage and more predictable from a cost and admin standpoint. ----- Page: 1 / 563\ Next: [Next page](https://www.capterra.co.nz/software/58688/microsoft-365?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/58688/microsoft-365) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data