Natural Order Reviews

Comments: Our overall experience has been good-not only is there a lot more data being collected, but the integrations with Cyberquery and CV3 have allowed us to simplify a lot of our processes, and come up with some new things we can do, that increase our efficiency, provide more insights to our teams, and allow us to better serve our customers.

Pros: So many things! The level of detail it captures would be my favorite.

Cons: The challenge of finding ways using the existing features to perform some of our business functions-there are some things I would consider "key" features that aren't in it, and it can be challenging for us as a nonprofit to find the financial resources and time to either have them custom built or find a workaround that doesn't involve many other steps and software products.

Pros: The team is very accessible and knowledgeable to help with any type of question whether functionality , reporting, infrastructure...The software has been reliable and delivered on my expectations.

Cons: I wish there was a more transparent list of development projects and improvements. We have a lot of ideas for improvements and new functionality but i don't have a sense of where NO is going to know if they will fit in.

Comments: Natural Order has worked for our business for the last 5+ years. It is everything we need and the service is decent. There are some things that could be improved, but for the price (compared to similar software) you get what you pay for. If there is something we can't figure out, their team is always there to point us in the right direction.

Pros: This software is great for a lower budget but packs a lot of features. It will help you keep track of your marketing, inventory, costs, customers, and anything else you could need as a business.

Cons: Not intuitive and requires a lot of training. Back end reporting is not user-friendly and takes some time to figure out. Not integrated with many other services. To add features to the software you either have to pay to have it done OR suggest the option and wait for them to add it as a software feature.

Comments: We've been using Natural Order for nearly 8 years now. Our order count has risen dramatically and the software has handled our growth smoothly. The company is great to deal with and they are always moving forward. We anticipate staying with the software for many years to come.

Pros: Ease of use
Flexibilty to integrate with other systems
Helpfulness of company to build new features and ways of doing things
Always moving forward

Cons: Long term it would be nice to have a browser based version but this is minor

Comments: The ability to have multiple users accessing the system at the same time, each carrying out different tasks, each accessing the database, processing orders, make changes, with little to no lag time because of the software.

Pros: Ease of using database; access to current data and entering of new records.

Cons: Have not found anything I did not like as of yet.

Comments: I love dealing with the support team! They answer all my questions in a timely fashion and are extremely knowledgeable.

Pros: The inventory is easily tracked for our orders.

Cons: Difficult in fixing the orders if an error occurs

Comments: Excellent customer service and support from a great team.

Pros: Excellent customer support. Logical and relatively easy to use.

Cons: Customization is not easy, both time and cost are sometimes prohibitive.

Pros: I like how intuitive the software is to use

Cons: sometimes the software is a bit sluggish

Pros: Simple and pretty self explanatory. Able to easily change settings when need to and add extra options.

Cons: Sometimes there are glitches and issues that causes it to slow down. Customer service is quick and easy to work with to fix it though.

Pros: Natural Order is mostly intuitive and easy to train my employees on. Support is helpful and friendly when answering questions or working through issues that may arise.

Cons: Some steps like paying invoices, assemblies, and creating cash receipts are cumbersome. The process for creating cash receipts (paying an invoice with a check or wire transfer) is more steps than necessary and could be streamlined to give more information about the account and less room for error.