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About SAP Concur

SAP Concur takes you beyond automation to a completely connected spend management solution that grows with your business

Learn more about SAP Concur

Pros:

It is super straight forward process when adding your expenses from any work trip and once you hit submit getting your money refunded is typically smooth.

Cons:

We were told that our cards would sync up, but they didn't and the customer service was bad. We really didn't even get to use the software as we never got through the whole onboarding phase.

SAP Concur ratings

Average score

Ease of Use
4.0
Customer Service
4.1
Features
4.2
Value for Money
4.1

Likelihood to recommend

7.9/ 10

SAP Concur has an overall rating of 4.3 out 5 stars based on 2,175 user reviews on Capterra.

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Filter reviews (2,175)

Steffan
Steffan
Senior Manager Customer Success in UK
Verified LinkedIn User
Leisure, Travel & Tourism, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Efficient Expense and Travel Management

4.0 last year

Comments: SAP Concur simplifies expense reporting with its robust reporting tools. I do feel however that the user interface needs a real uplift - comparing it to other products i have used it really is not as intuative.

Pros:

When onboarding new customers SAP Concur has a seamless integration of expense and travel management. The platform is convenient and accessible and has a wide range of features.

Cons:

The user interface is somewhat complex to use. The desktop version is not as intutative as similar products. Concur risks falling behind its competitors.

Shannon
Manager of HRIS and AP in US
Oil & Energy, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Program delivers what you need.

5.0 last month New

Comments: We had a great experience and good customer service as well.

Pros:

Easy to use for employees and easy to apply to payroll program.

Cons:

Lack of integration into payroll, I had to manually add by hand.

Margaret
Margaret
Professor in US
Verified LinkedIn User
Higher Education, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

SAP Concur wastes your time

1.0 4 months ago

Comments: Confusing, waste of precious time, responses from support people look like they are AI generated.

Pros:

I don't like anything about Concur. The program requires the user to put in all sorts of nit-picky data.

Cons:

1. For one simple trip, it literally takes 3+ hours to input your receipts, input all of the nitpicky data and deal with admin complaints such as, "Please explain why you are taking a taxi from the airport to the hotel". 2. I have a grant and should not be doing support staff work like this -- having faculty deal with the clunky system and people who refuse to help us ultimately does not generate $ for my University. 3. My University and the bureaucracy of SAP Concur acts like my time is free, when ultimately they are stealing from themselves and not using my time efficiently.

Denis
Finance Officer in Australia
Environmental Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

SAP Concur, the king of the expense claim processing!

5.0 3 months ago

Comments: Excellent experience. People across the business have reported that it is an excellent software, easy to manipulate. The fact that there is an app makes it much easier to not loose receipts/tax invoices. Very positive across the whole business.

Pros:

The ease of use, the fact that people can use it on the mobile phone, the fact that there is an app on Appstore and Android store for it!

Cons:

The cost is maybe high but I guess you pay for good quality software!

Arvind
Senior Talent Acquisition Partner in Japan
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

About SAP Concur

5.0 last month New

Comments: Good - easy to use and much better than previous systems.

Pros:

・Easy to use ・Great when overlooking difficult to read receipts ・Multi-language UI makes it easy to use

Cons:

・Require timestamp even when listed on the receipts ・Needs fixing when it comes to Japan UI / UX ・Occasionally slow

Pavankumar
Accounting team in India
Management Consulting, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

User review

4.0 2 months ago New

Comments: Definitely recommendable for efficient process.

Pros:

Easily integrated to SAP HANA that helped us to seemlessly post & pay.

Cons:

A little bit slow and outdates layout, need to improve user experience.

Val
tax manager in Canada
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

SAP Concur

5.0 2 months ago

Comments: support company daily operations and recording

Pros:

easy to track emplyees reports and calculate applicable taxes

Cons:

not easy to navigate in the expense report filed and reconcile

Ilario
ICT Infrastructure Manager in Italy
Mechanical or Industrial Engineering, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

very usable travel handling interface

4.0 2 months ago New

Comments: Friendly and usable interface integratd with SAP HR modules to handle company travels and refunds

Pros:

SAP integrated; friendly mobile app; 365 integrated

Cons:

sometimes slow;overall price; complex in some specific tasks

Andrew
Researcher in UK
Research, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Useful product for expenses

5.0 last month New

Comments: Very positive and successful for organising expenses

Pros:

Very quick and easy to use with minimal experience required

Cons:

No major cons, but there could be more options to write text for explanations

Alessandra
Associate Project Manager - Strategic Meetings and Events in Portugal
Biotechnology, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

A necessary tool that needs better UX

4.0 2 weeks ago New

Pros:

Quick import of PDFs and images tovupload receipts and travel docs

Cons:

Very difficult to navigate without indepth training.

Eliud
SHE Manager in Germany
Consumer Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

All in one dashboard,all invoicing processes are now simplified.

5.0 last year

Comments: We've experience a five star experience.Its the true definition of greatness, you should all go for it.

Pros:

It's a secure and very straightforward tool which simplifies all traveling costs and invoicing.It is basically created to sustain all it's users even for the one with the small business.It reduces paper work and it saves alot of time.You can clearly see all your expenses data in one place.With SAP Concur you can submit and approve your expenses reports.

Cons:

Everything about this software is incredible .No cons.

Felix
CEO, CMO and Co-Founder in Poland
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

All inclusive solution for analyzing spending trends and forecasting budgets.

4.0 4 months ago

Comments: Great communication platform with teams, clients, customers and more in one place by chat, email or phone. Best solution.

Pros:

Every payments transactions is captured in expenses reports automatically making it easy to manage expenses, vendors and invoices. Also, approval can be done with a single click with a clear view of all expenses submitted for reimbursement.

Cons:

In the event when errors occurs, it is very difficult to correct them without involving the administrator. This is the biggest challenge I have experienced.

Mrima
Accounts Clerk in US
Hospitality, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Invoicing and Payments Automation Tool

5.0 8 months ago

Comments: 2- & 3- way POS, receivables and invoices matching eradicate errors hence reducing loses.

Pros:

SAP Concur is used in few selected departments in my organization, my business unit being the main. I like that it offers iOS and Android mobile apps which makes it easy to carry out accounting tasks on the go.

Cons:

However, the mobile app has limited features compared to cloud-based.

Ray
Managing Director in UK
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

My Experience with SAP Concur

5.0 3 months ago

Pros:

SAP Concur eradicates fraud by managing expenses such as travel in real-time. Automating accounts payable and receivable is another great aspect about SAP Concur.

Cons:

Ever since I implemented SAP Concur, I have never had a tough time mainly when carrying out expense management.

Monika
Chief Accountant in US
Management Consulting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Robusta Tool for AP and AR Automation

5.0 10 months ago

Pros:

SAP Concur automate expense and spend management which eradicate fraud in my agency.

Cons:

Unlike many other spend management tools that I have tried, SAP Concur has a mobile App which is an added advantage. Thus, I do not have any flaw.

Victor James
CEO in Australia
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

My Overall Overview of SAP Concur

4.0 7 months ago

Pros:

SAP Concur automates repetitive accounting processes which enables me to save time. Matching POS, receivables and invoices detects errors rapidly.

Cons:

Mobile application lack some capabilities available on cloud-based application.

Adeniran
Associate Traveling Secretary in US
Religious Institutions, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

My Review of SAP Concur

5.0 4 months ago

Pros:

SAP Concur enables me to save time by automating complex accounting processes mainly invoicing and inventory control.

Cons:

For over three years now, I have never come across issues while using SAP Concur.

Zakaria
Assistant Manager in Australia
Management Consulting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Why SAP Concur for AP & AR Automation

5.0 5 months ago

Pros:

Availability of mobile applications for iOS and Android systems is one of the best aspects. I like that SAP Concur allows me to save time and effort by eradicating manual repetitive accounting workflows.

Cons:

Need I say something really? Thanks for asking but SAP Concur has no flaws.

Tayo
Organization Manager in UK
Nonprofit Organisation Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Online Accounting Software that I Highly Trust

4.0 6 months ago

Pros:

SAP Concur has a mobile application which allows me to track and manage expenses in real-time which eradicate fraud.

Cons:

SAP Concur is not available on App store but I was able to download from SAP website.

Pius
Accountant in Australia
Religious Institutions, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

What’s SAP Concur?

5.0 6 months ago

Pros:

SAP Concur automates over 80% of manual accounting tasks such as AP, AR and GL.

Cons:

I have had no bad experience with this program and I use it on a daily basis.

Maria
Analist in Bulgaria
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Concur user experience

5.0 6 months ago

Comments: My overall experience is great as I spend a lot of time using the platform.

Pros:

Mostly I like the user experience - the platform is easy to use and very well organized.

Cons:

The only thing that I have noticed is that when approving it aways returns to the "expenses" queue.

Emily
EA in Bulgaria
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

SAP Concur - review

5.0 6 months ago

Pros:

It is very user-friendly platform that one can use. You can easily submit requests for travels, expense reports, book flights and hotels with just a few clicks. It also has a mobile app support where you can easily upload receipts and submit expenses.

Cons:

The customer support is not the best. If one is calling the phone line sometimes it can wait up to 20 minutes for an agent.

Andrew
operations supervisor in Canada
Airlines/Aviation, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Concur is fun to use

5.0 10 months ago

Comments: I have always been able to process my expensive effortlessly using concur

Pros:

ease of use and flexibility. It allows for quick processing

Cons:

I like it all . There is nothing I do not like?

Urgan
Associate in US
Financial Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

SAP Concur Review

4.0 6 months ago

Pros:

It connects to other delivery platform so when I order or ride something, the receipt automatically gets updated. You can automate approval workflows and integrate with corporate policies ensures that expenses are processed quickly, while maintaining compliance with internal policies.

Cons:

SAP Concur's interface to be cluttered or not as intuitive as other expense management tools. Limitations in customizing the platform to meet specific company needs or workflows without the help of technical support.

Verified Reviewer
Verified LinkedIn User
Philanthropy, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Very strong expense management / invoice / requisition tool

5.0 last year

Comments: We use for our invoice capture/processing process, expense management and purchase requisition process. This has expanded over time due to the usability of the tool and high level of adoption from end users.

Pros:

The tool is multi-faceted meaning that once you have end users using, expanding it's reach/impact is very easy. We started with invoice, then added expense and than adopted purchase requisition most recently. The mobile app is very helpful in managing the process for invoice approvals and receipt capture particularly, as can be done on the go.

Cons:

Some of the quirks hard baked into the system route from it's beginnings as Global Expense, and therefore can be forgiven. I do see some of these ironed out over time. The SAP purchase (a number of years back now) has seen account management strengthened, however if you are not an enterprise wide SAP ERP customer - you are likely to struggle to receive a high level of account management.