--- description: Learn more about SurveyMonkey price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.nz/software/32728/surveymonkey Page: 1 / 419\ Next: [Next page](https://www.capterra.co.nz/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10444 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10444 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - Activity Dashboard - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Customer Experience Management - Customisable Branding - Customisable Questions - Customisable Templates - Dashboard - Data Visualisation - Drag & Drop - Email Management - Email Marketing - Employee Recognition Software - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Marketing Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Online Polling - Peer-to-Peer Recognition - Performance Management - Personalisation - Process/Workflow Automation - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics ... and 10 more features ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.capterra.co.nz/directory/34136/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.capterra.co.nz/directory/34136/ai-marketing-tools/software) - [Market Research Software](https://www.capterra.co.nz/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.co.nz/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.co.nz/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.co.nz/directory/31220/polling/software) ## Alternatives 1. [Typeform](https://www.capterra.co.nz/software/137289/typeform) — 4.7/5 (954 reviews) 2. [Survicate](https://www.capterra.co.nz/software/132914/survicate) — 4.6/5 (99 reviews) 3. [SurveyLegend](https://www.capterra.co.nz/software/156752/surveylegend) — 4.6/5 (964 reviews) 4. [UmfrageOnline](https://www.capterra.co.nz/software/201674/enquetes-maken) — 4.6/5 (1596 reviews) 5. [Google Forms](https://www.capterra.co.nz/software/176571/google-forms) — 4.7/5 (11405 reviews) ## Reviews ### "Functionality from basic to advanced" — 5.0/5 > **Sarah** | *8 November 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The interface is intuitive and welcoming, and with its array of templates, even new users can get started quickly and effectively. The built-in analytics add real value by providing clear, actionable insights that make data-driven decisions easier. > > **Cons**: That said, the pricing structure can be a bit of a hurdle, especially for teams wanting to collaborate. While it’s great as a single-user tool, the cost does add up when you want to bring in more team members, which can make collaborative work challenging. For teams that thrive on shared access and feedback, this setup feels a bit limiting. If there were more flexible options that made team collaboration easier, it would be an even better fit for fostering connected and dynamic research projects. > > SurveyMonkey is an incredibly, packed with features that really empower you to create engaging, insightful surveys with ease. From simple questionnaires to complex research, it has the functionality to meet a wide variety of needs. ----- ### "Easy to use but some features feel limited" — 5.0/5 > **Harshul** | *10 March 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like that SurveyMonkey is super easy to set up a survey without thinking too much. The templates help a lot and most of the questions are already there, so I just drag things around and it works. Sharing the survey link is simple too, and responses come in fast. The dashboard shows results in a clean way, so I don’t have to export everything every time. It just saves time overall. > > **Cons**: Some features feel locked behind paid plans, and sometimes even basic stuff needs an upgrade which gets annoying. The UI is okay but a bit confusing when you try to find advanced settings. Also the analytics could be better, like more detailed breakdowns without needing to export. And sometimes the survey preview doesn’t match exactly how it looks on mobile. > > Overall my experience has been pretty good. It’s easy enough for quick surveys and works fine for collecting feedback. I use it mostly for simple forms and it does the job without too much trouble. There are a few things that take time to figure out, but once you get used to it, it’s smooth. It’s not perfect but it’s reliable and never really gave me any big issues. ----- ### "Highly recommend surveymonkey\!\!" — 5.0/5 > **Carlie** | *9 March 2026* | Arts & Crafts | Recommendation rating: 9.0/10 > > **Pros**: I like the user-friendly interface and customer service was amazing.I would pick survey monkey every single time and recommend it > > **Cons**: They're a few bugs in glitches on the site.However , that was easily fixed by tech support who was great ----- ### "Shop around and find which survey system works best for you" — 3.0/5 > **Jocelyn** | *11 March 2026* | Nonprofit Organisation Management | Recommendation rating: 4.0/10 > > **Pros**: I like that it is easy to set up surveys and different types of questions and layouts. It is able to make surveys look clean and engaging. > > **Cons**: I mainly dislike the price as it is very expensive to purchase on its own. I would recommend a bundle option or finding another version like Microsoft or a cheaper option you can integrate. > > Overall I have had a decent experience with Survey Monkey as I have used it often enough at different organizations. I have used other survey systems that have worked better and some that have been worse. In the end I think finding what best works for your org and needs is best. ----- ### "Fit-for-purpose, simple surveying tool" — 5.0/5 > **Amanda** | *2 March 2026* | Oil & Energy | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and simple interface for both creating and answering surveys. Easy to share results with the appropriate audience. > > **Cons**: Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions. ----- Page: 1 / 419\ Next: [Next page](https://www.capterra.co.nz/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data