--- description: Learn more about Trustmary price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Trustmary Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [NPS Software](/directory/32075/nps/software) > [Trustmary](/software/214611/trustmary) # Trustmary Canonical: https://www.capterra.co.nz/software/214611/trustmary Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/214611/trustmary?page=2) > Measure NPS, automate feedback collection, find your Promoters, and request testimonials. > > Verdict: Rated **4.6/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Trustmary? Trustmary is for businesses that want to build digital trust with the help of their happy customers and get more customers directly from their website, regardless of industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 23 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Trustmary ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Finnish, French, German, Spanish, Swedish - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Guernsey, Hungary and 30 more ## Features - Anonymous Feedback - CES Survey Structure - CSAT Survey Structure - Campaign Management - Complaint Monitoring - Customer Experience Management - Customer Segmentation - Customisable Forms - Customisable Questions - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Engagement Tracking - Feedback Management - Mobile Survey - Multi-Channel Data Collection - Multi-Channel Distribution - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Process/Workflow Automation - Pulse Surveys - Question Branching - Question Library - Reporting/Analytics - Review Monitoring - Review Notification - Review Request - SMS Messaging - Segmentation - Skip Logic - Social Sharing - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Trend Analysis - URL Customisation - Visual Analytics ## Integrations (4 total) - HubSpot CRM - HubSpot Service Hub - Pipedrive - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [NPS Software](https://www.capterra.co.nz/directory/32075/nps/software) ## Related Categories - [NPS Software](https://www.capterra.co.nz/directory/32075/nps/software) - [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software) - [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [Feedback and Reviews Management Software](https://www.capterra.co.nz/directory/31024/review-management/software) ## Alternatives 1. [Survicate](https://www.capterra.co.nz/software/132914/survicate) — 4.6/5 (99 reviews) 2. [Typeform](https://www.capterra.co.nz/software/137289/typeform) — 4.7/5 (952 reviews) 3. [SurveyMonkey](https://www.capterra.co.nz/software/32728/surveymonkey) — 4.6/5 (10432 reviews) 4. [Trustpilot](https://www.capterra.co.nz/software/169618/trustpilot) — 4.5/5 (1202 reviews) 5. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2845 reviews) ## Reviews ### "Reliable Feedback for Brand Management" — 4.0/5 > **lurlakkana** | *2 October 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: From what I can tell in the time I've used it, it has proven to be a very insightful tool in my marketing and decision making. I am able to easily access vital customer feedback and demographic data, which provides valuable insight for my marketing campaigns, and brand imaging. It helps me to view my brand image as an outsider. This is crucial for me because this data, arguably, has a direct impact to my hotel's bottom line. > > **Cons**: It isn't very customizable, and implementation can be very convoluted. > > It takes time to see the useful impacts of a tool like trustmary, but intuitively, I believe that this will be a very worthwhile tool. ----- ### "Happy to recommend\!" — 5.0/5 > **Juuso** | *19 January 2021* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Collecting recommendations from customers is very easy and makes biggest impact to sales. I like how easily i can integrate those recommendations that i like to pop up in my website. > > **Cons**: I really don't have any cons to say about this. I like it. > > I'm collecting important data from my customer satisfaction and i can make my services more trustworthy with publicly given recommendations. ----- ### "Easy SaaS SW to track NPS and to build customer satisfaction surveys" — 4.0/5 > **Aarno** | *22 December 2020* | Security & Investigations | Recommendation rating: 9.0/10 > > **Pros**: It's easy to start with. Sending the surveys from SW is intelligent. > > **Cons**: The reporting is little bit light when analysing longer surveys (excel import). > > We wanted easy and flexible tool to measure NPS and to perform yearly customer surveys. ----- ### "Better start of useing it" — 4.0/5 > **Päivi** | *8 March 2021* | Plastics | Recommendation rating: 7.0/10 > > **Pros**: Easy to use and works very fast. I do not need to stress for it > > **Cons**: The start was far too slow. And it stop working and we mist a lot of time without Trustmary but paying it. > > It's a little bit too expencive to us. ----- ### "Constant improvement" — 5.0/5 > **Ville** | *12 May 2021* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: I love how much the guys at Trustmary listen to feedback and improve the product. The software was good from the start but it has taken such leaps forward since we started using it a year ago and is now way better and more versatile. I like the fact that it is simple to use and to automate. > > **Cons**: At first it felt a bit too simple but that was over a year ago and it has improved a lot since then. > > We automate as much as possible and that's easy with Trustmary. We send automated and manual NPS questionnaires and then get weekly reports of how our NPS is doing. If we would have any problems I feel like I can trust the customer service to have my back and help me out. Trustmary does valuable work for us but it does it quietly in the background. Once you've set it all up it works great and you just oversee how the results trend. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/214611/trustmary?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/214611/trustmary) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data