Samsung Pay Reviews

by Samsung SDS America

Average Ratings

  • Overall
    4.6 /5
  • Ease of Use
    4.6 /5
  • Customer Service
    4.6 /5

About Samsung Pay

Mobile banking solution that helps businesses add debit or credit, membership, or gift cards into devices to process payments.

Learn more about Samsung Pay

Showing 93 reviews

Maylson F.
Maylson
Computer & Network Security, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 3/12/2020

"Incredible usability and practicality!"

Comments: As I already reported, the practicality is incredible! Making payments is much more comfortable, practical and safe!

Pros: I loved the usability and practicality of the application! Very intuitive and easy to use, I added my Bank cards and use it directly and safely without the need to use the various physical cards from several different institutions!

Cons: Honestly so far I'm very comfortable with the app, I still don't see the need for significant improvements!

  • Reviewer Source 
  • Reviewed on 3/12/2020
Melissa louise C.
Account Manager
Hospitality, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/04/2019

"Spectacular application"

Comments: Let's promote the digital payment for the better life.

Pros: Samsung pay is spectacular mobile payment application, it makes my life more easier. Doesn't need to bring wallet and cash when I go out and want to purchase anything.

Cons: Can't say anything bad regarding Samsung Pay because it is also accepted worldwide and didn't have cons for all Samsung users.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/04/2019
Lisa R.
Database Consultant
2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/01/2018

"The way to go for convenience but can be annoying"

Comments: I love the convenience but its need for wanting you to interact with it can be annoying.

Pros: I like the fact that it’s on your phone without needing to download anything. Being able to only take your phone and not your whole wallet is a major plus. Fingerprint identification is also nice. Receipts emailed to you regarding products paid for is a great feature that keeps you in the know for where your money is going through the app.

Cons: I have an issue with the “opening slide” being on the bottom of my phone (S8+). There have been many times when I opened it without wanting to. I also do not like notifications sent that a particular location uses Samsung Pay AFTER I leave. It would have been more helpful to let me know ahead of time. I also would like to be able to get a list of stores that take Samsung Pay. I’ve scoured the web looking for such a list but haven’t run across it. The app has incentives that pop up from time to time for points and upping your “level” but there’s no way to turn it off.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/01/2018
Alphonzo B.
IT Admin
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/06/2018

"Great wallet replacement"

Pros: Easy to use I dont need to bring my wallet when J shop. It is very convenient. I like it better than Apple pay

Cons: I wish that the rewards were higher. Still it is a great service. I use it daily. The rewards are a nice benefit.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/06/2018
Gracielle anne E.
Events Manager
Hospitality, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 8/04/2019

"Samsung pay is the best"

Comments: Use samsung device and use samsung pay for better life.

Pros: Best payment method i used with my samsung S9 i can easily pay and do transaction withouth using or bringing my wallet and cash.

Cons: Only samsung device is applicable in samsung pay but it is very convenient for all users that can use it.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 8/04/2019
Jasvin G.
Apprentice
Retail, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 31/05/2018

"No need to carry plastic cards anymore"

Comments: One of the revolutionary way to pay for purchase, which has minimized many traditional card-carrying methods, and brought marvelous near-field communication technology to process at tab to pay terminals.
With the samsung pay there is no charge to use samsung pay from chase, but an active data plan is required.

Pros: load as many credit and debit card, works with number of international banks, and secured transaction on top of that on every eligible purchase one gets rewards point for loyalty.
No need to enter card number and name after shopping online and no more hassles of input, just use your fingerprint or iris scanner to purchase product successfully.
Plenty of applications with just one tap.

Cons: Samsung pay does work with most of the merchants and local stores, It doesn't work at gas stations and hence you might need to carry an optional card.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 31/05/2018
Cynnia C.
Front Office Manager
Hospitality, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 7/03/2019

"Better life in samsung pay"

Comments: I love samsung pay!

Pros: Samsung pay makes my life more better when it comes on purchasing the goods or services that i want.

Cons: The reward points that samsung pay has is very low i wish it will become more higher to attract more users to make it prefer way of payment method.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 7/03/2019
Yuriy Y.
Treasurer
Civic & Social Organisation, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 16/03/2019

"Always ready to go on my phone"

Comments: Samsung Pay allow me to save some money by participating in special offers and earning points.

Pros: Easy to add and manage credit cards. Nice to have special offers.

Cons: The gift cards and membership cards section is missing some very common retailers like TJMax. For that reason I have to use Samsung Pay for payments and Google Pay for gift cards. How disappointing!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 16/03/2019
Tj S.
Director of Food & Beverage
Restaurants, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 24/07/2018

"Needs to be more widely accepted"

Pros: Easy to use, quick, convenient. I like not having to dig around for a credit card or cash- cell phone is usually in hand

Cons: Credit card will pop up when not needed from time to time. Biggest problem is that it's not always accepted, won't work on low battery, has had trouble reading with certain phone cases

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 24/07/2018
Michelle T.
HR Manager
Retail, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 13/12/2018

"2 in 1 with Samsung Pay"

Pros: Good thing about Samsung pay is that you will no longer need bulk wallet with you , just bring phone and you can pay easy and hassle free.

Cons: Sad to say not all mechant has a andriod pay , but waiting for an upgrade that they will expand their system to make so convenient.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 13/12/2018
Sam H.
IT Support Technician
Computer Networking, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 7/04/2020

"Samsung Pay Review"

Comments: I really enjoyed working with Samsung Pay. It enabled me to be able to work and spend the day without having to lug around a heft wallet. The convenience is unrivaled.

Pros: I really liked using the ability to not only use the NFC style reader but the magnetic strip reader that credit cards use.

Cons: The biggest con about this software was probably the work up front to get it all set up but once it was set up you were good to go!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 7/04/2020
Rex N.
Assistant MSI Manager
Retail, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 5/12/2018

"Made it!"

Pros: This application software made by samsung is one of the best market virtual on the market now. Easy to used

Cons: Hoping this samsung pay will be available to all samsung unit and devices some of old model can't proceed to this tool

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 5/12/2018
Anitha G.
Postdoc
Higher Education, 10,000+ Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 16/04/2021

"Samsung pay for online payments"

Comments: overall Samsung Pay is easy way to pay bills and makes shopping easy!

Pros: It makes the payment easy, I don't have to carry my credit cards everywhere and don't have to worry about losing my card.

Cons: the app stop working sometimes, which may be due to my phone being old, other than that I had no issues so far.

  • Reviewer Source 
  • Reviewed on 16/04/2021
Jayalakshmi K.
Associate accountant
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 20/01/2019

"Earn on rewards!"

Pros: Exclusive rewards can be availed using the samsung pay app. Getting surprise rewards while we do a transaction. Voucher points can be redeemed.

Cons: People who are using the samsung device can only use this payment app. No more big flaws are there regarding this app.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 20/01/2019
Josiah H.
Internet Operations Manager
Glass, Ceramics & Concrete, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 7/01/2020

"Nothing Special"

Comments: The Samsung Pay app works great if you have a Samsung Pay, but is less universal than Android Pay, and really doesn't do anything to stand out of the pack.

Pros: Samsung Pay is like any other app used for paying with you phone. Its quick and convenient, and when setup correctly its nice to not have to carry around multiple cards in your wallet.

Cons: Although it has gotten much better, this app does not eliminate the need for a physical card. Not all registers accept Samsung Pay.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 7/01/2020
Angelique faith R.
Service Manager
Retail, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 5/02/2019

"Pay anytime with just a tap"

Comments: Just a Tap!

Pros: Samsung pay keeps my all cards in one place and the great in this application is you can pay anytime and anywhere with just a tap on your devices.

Cons: If you are a samsung pay user you will definitely don't have any complaints and issue with this product.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 5/02/2019
Maria O.
Operations Coordinatior
Facilities Services, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 8/01/2020

"Very easy to use app for managing our corporate payment methods"

Comments: Samsung Pay simplifies our payment methods and reduces the need for expensing purchases.

Pros: With a single swipe on my phone, I can access our company credit card and pay for equipment and expenses in-store.

Cons: My single concern with Samsung Pay is the ability to separate my personal cards/account from our corporate ones.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 8/01/2020
Charmaine D.
Human Resources Assistant Manager
201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 25/02/2019

"Make life more easier"

Comments: Easy pay and easy life

Pros: Samsung Pay made my life easier when paying and buying goods and services. I don't need to make an effort to bring my wallet and swipe my cards because of this good application.

Cons: The fact that it's samsung application, it only works in Samsung devices that reached it's quality requirements.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 25/02/2019
Tuhin B.
CEO
Internet, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/02/2020

"Earn rewards while paying"

Comments: So far experience is good and happily using for myself.

Pros: Using samsung pay gets you rewards and you can put those rewards point into getting gift cards. Accepts most of all popular brand cards and use that to make payment through secured app system.

Cons: I did not found samsung pay to be available world wide stores or merchants. Its still limited. Hopefully they will add these supported in more stores.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/02/2020
Joel B.
Territory manager
Wireless, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 23/12/2018

"Samsung Did epay the right way!"

Comments: It's close to Apple & Google Pay but I give it the edge where Samsung will but incentives on.

Pros: Aesthetically looks great and very simple to add your Debit & Credit cards. Samsung also has contests from time to time where you can win prizes but also refer friends and you get cash back!

Cons: Sometimes my TD cards will randomly not work and I have to remove them and re-add them to my wallet, this happens every couple of months.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 23/12/2018
Nickia W.
owner
Restaurants, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 4/02/2019

"No more lost wallets"

Pros: My husband uses this app because he can never keep up with his wallet. This keeps me from worrying because he does keep up with his phone.

Cons: No real complaints for this app, just like other pay apps it can only be used for Samsung users and devices.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 4/02/2019
Deirdre G.
IBO/CSP
Retail, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/06/2018

"Convenient and trendy way to pay"

Pros: You can use it EVERYWHERE. I don't know anywhere I can't use it. Can be used with most banks. I can use it for Lyft and Uber

Cons: Only available on Samsung and Galaxy devices. You can't pay people or other websites with it. At least not yet.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/06/2018
Rosemarie S.
Procurement Specialist
Wholesale, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 23/09/2018

"Good Software"

Pros: In this app, I'll be able to pay in just one tap. I can add my credit cards and it is secured.

Cons: None so far. I love this app because it is very convenient for me.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 23/09/2018
Tori G.
finance
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 20/03/2019

"LOVE SAMSUNG PAY"

Pros: Easiest app to use and pay with. Points for purchases and pin protection!

Cons: More places need to accept it! or modify the one they have so it works more frequently!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 20/03/2019
Joyce A.
Operations Manager
Retail, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 7/12/2018

"Convenient way"

Pros: This Samsung pay helps you in many ways , making mobile payments anywhere you go with a credit card reader. And good to know that it can monitor suspicious card activity.

Cons: Sad to say not all can use this as only available on a handful phones. Must have more gift card or any loyalty program.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 7/12/2018