Average Ratings

  • Overall
    4.7 /5
  • Ease of Use
    4.8 /5
  • Customer Service
    4.5 /5

About Apple Pay

Cloud-based secure digital wallet application designed for payment processing, sales tracking, processing returns, and more

Learn more about Apple Pay

Showing 313 reviews

Kristin C.
Owner
Events Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 22/09/2019

"Helpful Tool in Business!"

Comments: We have found success using Apple Pay for our clients and customers and are happy overall.

Pros: Easy to integrate with our existing systems
Widely used and accepted in the market and with customers

Cons: Learning curve for me since I am generally an Android user
Requires Apple products and user account

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 22/09/2019
James D.
Director
Retail, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 29/07/2018

"I (almost) never need to bring along my credit cards anymore."

Comments: Even with the cons, I still love using Apple Pay. I’ve had more than one person look on in awe when I use my phone to pay with purchases. I’ve also helped others set theirs up so that they can pay using Apple Pay. While I would be hesitant to use it on an iPhone X because of the device’s lack of fingerprint sensor, I absolutely love using it on my iPhone 7. I do not currently own an Apple Watch but knowing that Apple Pay is integrated makes me want to jump on the wagon and get myself a smartwatch.

Pros: I love the ability to bring along all of my credit cards with me without having my wallet with me. All I have to do is hold my phone near the NFC card reader and I can easily pay for a purchase. I also love the ability to send money to friends with iPhones. It’s helpful if we’re out to dinner and they pay, then I can just send them the money via Apple Pay. The number of stores that allow Apple Pay is steadily growing, meaning paying for purchases is getting even easier. I do like the security of Apple Pay, especially the ability to secure my cards using a fingerprint. This way, no one but me can use my cards. I do love the integration of the Apple Watch. The idea that I can pay just by holding my wrist near the NFC reader seems so convenient.

Cons: There are a few retailers that have not accepted Apple Pay. I’m constantly hearing from my Samsung-owning friends that they can use their phones to pay anywhere using Samsung Pay. I would like to see Apple Pay become more universal. I also would like for Apple Pay to allow me to send money to and from people who might not be using an Apple device. Currently, it only allows sending to and from iPhones. Hopefully, this will change soon. I also am unsure about the security of using Apple Pay’s Face Unlock feature on iPhone X. It does not seem like it would be as secure as a fingerprint. However, in this case, you can also use a pin to lock the app.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 29/07/2018
Katelyn M.
Education
E-Learning, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 5/12/2020

"Love apple pay because the money is in my bank quick"

Comments: I have had nothing but good experience with apple pay. My money always feels safe when i use it compared to other apps

Pros: Apple pay has made my life much easier when I purchase online. Apple pay is quick and reliable I have never once had a problem with apple pay. I have received money and within one business day the money was in my account. I actually like using it when shopping because Its quick.

Cons: Apple pay would be better if it offered instant deposit for people who do not have visa cards. Other apps offer instant cash out. I would like if apple would offer people a membership where they can instantly deposit into their account for free if they pay a certain amount of money a month.

  • Reviewer Source 
  • Reviewed on 5/12/2020
Verified Reviewer
License Manager
Transportation/Trucking/Railroad, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 5/12/2020

"Payment made simple"

Comments: I love it, use it on daily basis. Now I can’t live without it.

Pros: It’s easy to implement, easy to use. The setup is super fast. You can add a lot of cards available on the market - visa, mastercard, american express. It’s secute, even more secure than standard „plastic” cards.

Cons: I don’t see many, it works as is should. Ok - you need to have Apple product which is not so cheap, but that’s the only thing.

  • Reviewer Source 
  • Reviewed on 5/12/2020
Verified Reviewer
Owner
Management Consulting, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 11/04/2021

"Integrated into IPhone as payment system"

Comments: It’s been my way to pay for certain purchases with vendors or accepting payment

Pros: Modern way to pay for everyday goods. I like this aspect of it, touch less, digital purchases, etc.

Cons: For awhile I didn’t use the software because I didn’t have any experience with it or trust the security of it. Sometimes I find it hard to connect certain types of cards or methods of payment

  • Reviewer Source 
  • Reviewed on 11/04/2021
Tyler H.
Director of Digital Marketing
Marketing & Advertising, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 30/09/2019

"Easy to Use and Manage"

Comments: This is always my first choice in submitting a payment. Apple offers many ways to use this, Watch, Phone, online, etc.

Pros: When Apple pay is offered as an option its always my first choice. The transaction is secure and easy to submit payment.

Cons: Not all vendors offer Apple pay as an option.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 30/09/2019
Janine A.
Secretary
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 30/08/2018

"Easy to use for everyone"

Pros: Easy to use
Majority of retailers now accept Apple Pay
Useful for those who don’t like carry cash.

Cons: Can’t easily take a card off of it
Potential for card fraud
Apple are not very easy to get hold of

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 30/08/2018
Mindi S.
Apple Certified Mac Technician
Electrical/Electronic Manufacturing, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 20/03/2018

"Check out fast with Apple Pay"

Pros: Apple Pay is the fast, easy, and hassle free way to pay with out removing your credit card from your wallet. It’s also safer for the consumer and business to protect against identity theft.

Cons: The only con is that not every retail establishment offers Apple Pay! I wish it was an option everywhere I use a credit card.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 20/03/2018
Kiara R.
Reservations Agent
Retail, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/01/2018

"Apple Pay Review"

Comments: Well, I do not trust applications sometimes because it gets hacked, but as long as Apple is a concern, I think they are making a very good job not to have your personal account hacked.

Pros: For apple pay it makes your life easier to pay even without your credit card. Just make sure that you have you credit card on apple pay app on your phone.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/01/2018
Chris N.
Founder
Apparel & Fashion, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/08/2018

"Awesome product from Apple"

Pros: New sending and payment features are incredibly easy to use and compatible with a variety off apps and payment methods.

Cons: No instant transfer option on the consumer side. Many businesses that accept contactless payments do not accept Apple Pay.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/08/2018
Zubair khan S.
student
Retail, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/11/2018

"very beneficial and very efficient and like so much to.."

Comments: I love this software so much.

Pros: very high efficiency porwer full every feature. less time is taken in every process.
very efficient in working and can not waste time in the processing of the data.

Cons: all the little colors issue in the main layout.but the overall performance in the layout is best but little the color of main activity in my perspective in not perfect.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/11/2018
Marcia C.
Resource Specialist
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/06/2017

"Easy to Use."

Pros: Apple Pay is well worth it just from a convenience standpoint. This is as close to hands free payment as possible. With Apple Pay, I never have to worry about losing my bank credit card or not having my credit card with me at the point of purchase.

Cons: Not all businesses accept Apple Pay, so that creates a problem if I don't know this until I'm ready to make my purchases.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/06/2017
Lina S.
student
Education Management, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 15/04/2021

"Perfect for contactless payment"

Comments: Apple pay has changed my payment method, I never thought that I could trust software on my cell phone to handle my payments. This streamlines all transactions that require payment on my cell phone or tablet.

Pros: During the pandemic, it has worked perfectly for me to make a contactless payment. It is easy and I trust their security system. Customer support is very good better than other options. If you have never tried a payment system like this, I highly recommend it.

Cons: Apple pay does not work very well in all countries and they need to integrate many cards that are not yet included. Some shops do not accept it yet. some shops do not accept it yet and this has caused me problems when I do not have my wallet.

  • Reviewer Source 
  • Reviewed on 15/04/2021
Elizabeth M.
Owner
Information Technology & Services, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/04/2021

"An Intuitive Experience"

Comments: Apple Pay is my preferred method to make and receive fast payments.

Pros: The Apply Pay experience is baked into the overall Apple experience. It is so simple to request and pay whether on your phone, iPad, or laptop.

Cons: I have never used this payment method with someone who is not in the Apple environment. If someone frequently requests or pays someone on another platform, there may be issues there.

  • Reviewer Source 
  • Reviewed on 21/04/2021
Jorge C.
IT Manager
Automotive, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 31/01/2020

"Apple Pay"

Comments: i really like it, but sometimes i think that in any moment my card may be hacked

Pros: it is very comfortable that you just take out your phone an pay for something, and it is very secure becouse it has digital debit / credit cards that the card number changes constantly.

Cons: it not available in all countries, i can use it only in USA and not all stores are prepared for this kind of payment.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 31/01/2020
Diana H.
Manager
Financial Services, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/01/2021

"The most convenient thing EVER"

Comments: I tell everyone that they need to be using Apple pay if they aren't already! That's how much i love it

Pros: The convenience of not having to take my card with me everywhere i go is unmatched. It is so easy to use!

Cons: Not always convenient to use my face recognition, but it still works pretty well most of the time.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/01/2021
Sean M.
Teaching Assistant
Higher Education, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 6/04/2021

"So convenient and easy to track!"

Comments: I have had a great experience with Apple Pay, it’s very easy to use and customer service is great, as with all Apple services. It links directly to your iPhone which makes it very accessible and simple to use

Pros: I love Apple Pay, I have been using it for only a few months now but it has been by far the easiest credit card I have had. The interface is built directly into your wallet app on your iphone and you can access it easily at any time. you can easily see your charges, make payments, earn cash back and then immediately use your cash back. I especially like how the card changes colors in your wallet app to signify that you have charges on your card that need to be paid.

Cons: I understand why you revive more cash back when purchasing apple products, but I wish the cash back % was higher overall. the other draw back is that not all places accept apple pay, so until apple pay expands it won’t be the easiest card I use, but it gets the job done for most all online purchases and select in person stores.

  • Reviewer Source 
  • Reviewed on 6/04/2021
Mazen Z.
Procurement Manager
Building Materials, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 7/10/2018

"Slecting your items needs time but paying for it must not take time"

Comments: save time when paying and for sure reduce time at cashiers

Pros: more secure, no need to have to ATM card or Credit card with you, just with your Apple Phone you can pay for eveything

Cons: Must have more security features and enhancement to protect account from piracy and in case mobile is stolen or hacked

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 7/10/2018
Alexa V.
Administrative Assistant
Wholesale, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 29/04/2018

"Absolutely LOVE LOVE LOVE"

Pros: I've never been a fan of computers or "new" technology but since we've started implementing Apple Pay, the software is very user-friendly. For you to pay or get paid is very convenient.

Cons: I have had zero bad experiences with this and will continue to utilize and implement wherever I go.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 29/04/2018
Sofia P.
Chiropractor
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/12/2018

"Apple review"

Pros: Easy to use once set up and user friendly. Many friends use it and are happy so I decided top try it and like it

Cons: A little difficult to set up in beginning and get familiar uses up my battery a lot draining it quickly when I'm shopping

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/12/2018
Jared T.
Marketing Manager
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/07/2018

"Easy and Convenient"

Pros: You don't need your wallet to pay. It's basically as simple as that and more and more businesses are accepting Apple Pay every day.

Cons: There doesn't seem to be an negative that I can think of regarding this service. If you have an Apple device, you should at least give it a shot.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/07/2018
Erik S.
Online Channel Manager
Retail, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 22/10/2018

"Best for apple users"

Comments: Thumbs up for this software!

Pros: Applepay is great regarding security. Very convenient and easy to use, love this app so much! Ive been using this for a long time

Cons: Applepay can only use for iphoe 6 and up, other than that nothing experience problem with this software,

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 22/10/2018
Skyler C.
Store Owner
Retail, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 4/12/2018

"Apple Pay is amazing"

Pros: Apple is one of the leading companies in technology right now, it is very easy to use and very popular.

Cons: There aren't many cons unless you just don't like Apple products and they can be a little more difficult to use.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 4/12/2018
Justine V.
Project Coordinator
Retail, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 3/07/2018

"So easy to accept purchases"

Pros: Incredibly simple means of accepting transactions. The convenience of the software makes it very worth while.

Cons: Some people are apprehensive about using the service, but that's not so much a con about the software, as it is just needing clients to adapt.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 3/07/2018
Gloria S.
Quality Engineering
Industrial Automation, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 26/07/2018

"New and trusted pay"

Pros: Always one should have to get updated to the technology over time and this is one of the trusted and quick means of pay system.

Cons: Not all the people are using this so sometimes it causes issue and troubles to pay and need frequent updates

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 26/07/2018