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About Google Pay

Cloud-based secure digital wallet application designed for processing payments, track sales, share offers, and more

Learn more about Google Pay

Pros:

I can send and receive money. It is always nice to have google around.

Cons:

Google pay sometime get stuck in transactions or errors,creating confusion.

Google Pay ratings

Average score

Ease of Use
4.6
Customer Service
4.2
Features
4.5
Value for Money
4.6

Likelihood to recommend

8.7/ 10

Google Pay has an overall rating of 4.6 out 5 stars based on 871 user reviews on Capterra.

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Filter reviews (871)

Sumit Kumar
Sumit Kumar
Software Engineer in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Google Pay: Tap, Pay, Go

5.0 9 months ago

Comments: I have been using Google pay for a few years now, It has a user-friendly and various digital payment options. It provides detailed transaction history and rewards for frequent usage. However, occasional processing delays and the lack of in-depth spending analytics are areas for potential improvement. Overall, Google Pay remains a convenient and secure choice for everyday digital transactions.

Pros:

Google Pay has a nice user-friendly interface. which simplifies bill payments and recharges of various types. Shows a detailed transaction history and Provides option for many different payment modes. Also, we can send money using phone numbers instead of GPay ID and we can use autopay for recurring payments. Not to mention It provides good rewards.

Cons:

Transaction speed can be a bit slow at times. Additionally, It does not provide analytics for how much we spend on different categories.

Rahul
Manager in India
Accounting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Google pay offers security and fast transactions.

4.0 6 months ago

Comments: Google pay is fast and secure payment app that offers all type of bill payments and upi payments.It is a best Upi app that is secured by google.

Pros:

Google pay's server are highly accurate the chances of payment failure is very rare.

Cons:

Sometimes rewards are not worth satisfactory.

Omar
Fulfillment specialist in Canada
Broadcast Media, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great for payment processing!

5.0 last month New

Comments: Overall Google has been a secure and convenient way for me to shop and pay merchants when on the go. I do not need to carrry any physical cards anymore!

Pros:

Google pay has been a great way for me to keep my payment methods secure on my android devices. It’s convenient to use and I am able to to use it at many merchants worldwide.

Cons:

Some devices which are older do not support Google pay and I wish they did. It is great app to have on your device so u can make payments conveniently.

Carol
Designated Broker Owner in US
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Security Breach - unable to REMOVE my credit card info!

3.0 12 months ago

Comments: The ease of use was nice, but with their refusal to delete my credit card information, after I used it for what was needed. It now makes my credit card suseptible to unauthorized & spontaneous, unapproved uses. I used to be able to safely delete the credit card and go in, when I planned to use, afterwards always deleting the card and giving me peace-of-mind. NOW because I used it to pay a one-time offer for a subscriotion, which holds a different card, they insist to have an alternate card for renewals (even though I would NEVER renew through Google). This seems like a scam to get additional private credit card information, against my will. I will NEVER use Google for payments EVER again!!!

Cheryl
Psychoanalyst in US
Mental Health Care, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Scam foreign company stealing money

1.0 4 months ago

Comments: Was told my signing up for Google workspace was unauthorized then they sent me to Google pay who will not refund. Messed up company!!!!

Pros:

Nothing, I will never use again and do NOT trust with my banking info.

Cons:

No trust and lousy customer service very confusing and unprofessional

Alexandru
QA Testet in Romania
Internet, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Happy Google Pay user

5.0 5 months ago

Comments: My overall experience is a good one, Google Wallet being my main payment application when paying in person using the phone.

Pros:

The ease of use of adding various different cards either by manual input or by photography.

Cons:

The fact that I have to unlock the phone all the times I need to make a payment.

KATELYN
Submimation designs in Canada
Animation, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Google Pay - Must use!

5.0 9 months ago

Pros:

I love how convienet the features allow me to make puchases without constantly having to input card information.

Cons:

There are zero flaws with google pay. I wouldnt change anything

Verified Reviewer
Verified LinkedIn User
Computer & Network Security, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Easy to integrate GPay

5.0 9 months ago

Pros:

Google Pay is so easy to use and easy payment processing. I use it for almost 80% payments.

Cons:

Customer support is not good and takes long time to get response for inquiry.

Jason
Graphic Designer in UK
Design, Self Employed
Used the Software for: 1+ year
Reviewer Source

Google Pay

5.0 last month New

Comments: Google Pay is a fast and convenient way to handle payments, and it’s been a reliable tool for both personal and business use

Pros:

It’s incredibly easy to set up and use, with fast transactions and wide acceptance. The integration with other Google services adds to its convenience

Cons:

I haven’t come across any major issues so far. It’s been smooth and hassle-free in my experience

Yolanda
Managed Care Coordinator in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Google Pay

4.0 4 weeks ago New

Comments: It is a good experience. I trust Google and there was not problem using the app.

Pros:

It's easy and linked to your Google account

Cons:

I could not use it to pay for all things.

javoun
business man in Jamaica
Business Supplies & Equipment, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

google play is fast reliable and secure to use and more easy

5.0 2 years ago

Comments: google is reliable the purchase is secure and whenever you made a purchase you can always view it I don't have to worry about my money or any fraud because they are secure

Pros:

google app is secure and there are easy method and ways for purchasing things online I'm using google play for now over 4 years and whenever I wanted to make any purchase that's what I use I will recommend anyone to google save and secure..

Cons:

what I dislike about google is that they don't have any creative ways in which u can make money for example like game I think they need to bring in methods in which customers can make money to their PayPal account

sameeksha
Software developer in India
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Cashless : Easy to pay method

4.0 3 months ago

Comments: Overall experience with Google Pay is good but if they look for something which allows us to use it even without internet then it would be great.

Pros:

I have been using Google pay for more than 4 years now ...with these kind of services you don't need to worry about carry change and cash and also money can not be lost plus it gives rewards or some cashbacks on making payments .

Cons:

Although this online paying cashless service is very useful but having internet all the time is kind of concern ....there are areas where internet is connectivity is low or not present ....in that scenario you cannot rely on it.

Verified Reviewer
Verified LinkedIn User
Wholesale, Self Employed
Used the Software for: 1+ year
Reviewer Source

A way to make quick and secure payments

5.0 8 months ago

Pros:

Google Pay is a very good app. I have been using it for the last one or two years. Its interface is also very good. I was facing some problems in other apps, but there is no such problem in Google Pay. This is a very good app for payment. I have found such records of 5, 10, and 15 rupees many times. Even the biggest payments are done easily. Its safety features are also very good, and customer support is also very good. Once, my ₹ 1000 was stuck, but after talking to customer support for a while, my money was returned to my bank account within 7 days. I felt very good talking to customer support. There are many features in the Google Pay app. I can also check my account balance in this app, which is a good thing. New updates keep happening in it.

Cons:

While checking the account balance, sometimes four-five windows open simultaneously and one has to enter the password again and again, which causes a lot of trouble; otherwise, there is no problem with this app.

Lokitha
Legal in India
Law Practice, Self Employed
Used the Software for: 1+ year
Reviewer Source

My opinion

5.0 3 months ago

Comments: Google pay so many offers after transferring it is very safe app to transfer money

Pros:

I use Google pay to transfer money to anyone it says if anyone is fraud it reminds me before transferring money

Cons:

Google pay is the payment app I like the part is after payment it give scratch cards by scratching them I got so many benefits

utkarsh
c coder in India
Computer Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

THE TRUSTED PAY

5.0 9 months ago

Pros:

1) SECURITY 2) USER INTERFACE 3) EASE TO USE 4) DAILY OFFERS 5) FAST TRANSACTIONS 6) COMPATIBILITY WITH BOTH IOS AND ANDROID 7) FREE TO USE

Cons:

1) SPAM NOTIFICATIONS 2) THE LAG IN BETWEEN TRANSACTIONS 3) NO AVAILABILITY IN SOME REGIONS

Zeeshan
Saler in Saudi Arabia
Wholesale, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The one of the best and secured platform.

5.0 9 months ago

Comments: Before more then 3 years i using it and i loved it so much.

Pros:

Google Pay service is available in whole countries of the world.One of the best most trusted and quick service payment method in the World.

Cons:

Any think you want to buy just click buy select GOOGLE PAY and with in seconds its Done.

Ashley
Ashley
Self-Employed in US
Verified LinkedIn User
Online Media, Self Employed
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Awful Business Practice by Moovit/Google Pay

3.0 2 months ago

Comments: Fine for YouTube Premium, for 1-2 years, now this awful experience with Moovit App and Google Pay, deducted fee for unauthorized subscription.

Pros:

The Moovit site was pretty reliable until they decided to charge me for an unauthorized, 6-month subscription. They referred me to Google Pay to get a refund, but Google Pay turned down my request. And, Moovit still hasn't removed my unauthorized subscription. It's hilarious but such bad business practice. I've spoken to my bank and put in a claim to stop the charges and hopefully credit me. Moovit and Google Pay really, really angered me for their bad practice and lack of care.

Cons:

Terrible customer service, and follow up. Issue not resolved.

rohit pratap
manager in India
Consumer Goods, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Features of Google Pay

5.0 last year

Comments: my overall experience is super..only and only Google pay is a complete financial assistant , which make my life super relaxed and save my precious time . Amazing and smart Google Pay is doing great job in my life.

Pros:

I am using this Google Pay from the last 5 years, the best ever experience...great system ..amazing.Always work like a financial assistant ,always ready for help.Amazing features.one of the best payment system in the world.

Cons:

some time due technical reasons , i face some payment problems ...reasons are many like server busy or data problem or network problems.In such conditions, i face some problems ,especially when the mobile network is almost zero..but these problems come in one or two times in a year.Over all our financial assistant means Google Pay is doing great and amazing job.

Jeff
Jeff
Operations Manager in Canada
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Super Easy Payment Platform

5.0 10 months ago

Pros:

Google Pay is extremely easy to use and makes payments easy for our customers.

Cons:

Not really sure what to write here. I can't think of any cons with Google Pay.

Pratap
Pratap
Student in India
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Best and easy way to send and receive money

5.0 2 years ago

Comments: Google Pay makes the payment processing very easy by providing a mobile application. It can used by all merchants and can receive money from customers by scanning a simple quick response code.

Pros:

Google Pay enables users to send and receive money seamlessly. Google Pay application smoothly work in mobile phones. We can add credit and debit cards inorder to make payments on eCommerce websites.

Cons:

Google Pay doesn't support all types of cards in its platform. It will better to increase types of cards it supports. Some of offers given by Google Pay cannot be usable by all users.

Candace
Assistant in US
Fishery, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing love it

4.0 10 months ago

Pros:

I love how I can pay other restaurants and other markets with this. It's easy to use and fast deposits.

Cons:

The customer service needs to be a little more better. Kinda hard to get someone to respond to an email.

Ludmila
Ludmila
project manager in Czechia
Verified LinkedIn User
Mechanical or Industrial Engineering, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Google Pay usage

5.0 12 months ago

Pros:

very easy control of may card, I can choose which I want to use

Cons:

nothing, very good application for every day

iman
administrative in UK
Computer Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

easiest way to pay

5.0 8 months ago

Pros:

I like Google Pay for its ease of use and quick, secure transactions.

Cons:

I found that Google Pay's limited support for some banks and cards was a downside.

Anonymous reviewer
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source

Easy to use.

4.0 3 months ago

Pros:

I like that it is user-friendly since Google is integrated with almost every product it's easy to make and take payments.

Cons:

I do not have the ability to integrate it as a payment option on my website.

Nikita
Pharmacist in India
Medical Practice, Self Employed
Used the Software for: 2+ years
Reviewer Source

Excellent app for money transfers and receive

5.0 9 months ago

Comments: Overall excellent experience of Google pay

Pros:

Best app for payment always give best experience of payment and best features is give an scretch card

Cons:

The Google pay best app but need more functional features