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About Google Pay

Cloud-based secure digital wallet application designed for processing payments, track sales, share offers, and more

Learn more about Google Pay

Pros:

I can send and receive money. It is always nice to have google around.

Cons:

Google pay sometime get stuck in transactions or errors,creating confusion.

Google Pay ratings

Average score

Ease of Use
4.6
Customer Service
4.2
Features
4.5
Value for Money
4.6

Likelihood to recommend

8.7/10

Google Pay has an overall rating of 4.6 out 5 stars based on 847 user reviews on Capterra.

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Filter reviews (847)

Lacey
Lacey
Owner in US
Verified LinkedIn User
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Chaching

5.0 3 years ago

Pros:

Being the pro at losing my debit card that I am, I've come to rely on using my phone and Google pay as a primary method of payment.

Cons:

I can't say there is any issue with it that I've ever experienced!

Chelsea
Business banker in US
Financial Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Googlr pay is a great second wallet

5.0 8 months ago

Comments: Great experience thus far. I can wait foumr new updated

Pros:

The fact that i cant use my phone withbease

Cons:

Sometimes it wont work at stores and that causes places to kove money

Andreea
Primary teacher in Romania
Education Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Is a good app for safe transactions

3.0 2 months ago New

Comments: Google pay helped me to keep typing my payment in Chrome or Android, I can pay online securely and I can take easily steps to block my wallet if my phone was lost or stolen.

Pros:

I like that I can put all my cards into online wallet, where my info are save, and I can do my payments easily, without an effort to introduce the details card.

Cons:

I don’t like that is not compatible with iOS system.

Verified Reviewer
Verified LinkedIn User
Wholesale, Self Employed
Used the Software for: 1+ year
Reviewer Source

A way to make quick and secure payments

5.0 4 months ago

Pros:

Google Pay is a very good app. I have been using it for the last one or two years. Its interface is also very good. I was facing some problems in other apps, but there is no such problem in Google Pay. This is a very good app for payment. I have found such records of 5, 10, and 15 rupees many times. Even the biggest payments are done easily. Its safety features are also very good, and customer support is also very good. Once, my ₹ 1000 was stuck, but after talking to customer support for a while, my money was returned to my bank account within 7 days. I felt very good talking to customer support. There are many features in the Google Pay app. I can also check my account balance in this app, which is a good thing. New updates keep happening in it.

Cons:

While checking the account balance, sometimes four-five windows open simultaneously and one has to enter the password again and again, which causes a lot of trouble; otherwise, there is no problem with this app.

Md
Marketing Manager in Bangladesh
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Paying in shops easier.

5.0 11 months ago

Comments: Rather carrying physical cards, this helps in reducing load in wallet by this wonderful virtual card system. The processing of payment takes no charge till now. So, without spending any extras, it has been a great addition to digital payment system.

Pros:

I have multiple bank cards and it is not so convenient to carry all those in wallet. Google pay is an excellent app to carry those virtually. All I need is to add those cards in google app wallet. Also, it shows how much I have spent instantly after payment. The app is super fast and processing time takes less.

Cons:

The UI looks sloppy. The adding of cards takes time to verify. Also, there is sometimes no OTP system while adding cards. The block or freeze of card feature should be added.

Michael
Photographer in Canada
Photography, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Very Useful and Easy to Use Payment App

5.0 7 months ago

Comments: Generally i like using google pay for online purchases. But whenever i try to use it at a store or a tap POS device, it doesnt work with my banks debit/visa.

Pros:

I love its easy of use and how it can be used over a variety of apps to make purchases, if your app is linked to your google account. I like the security better on this one over paypal, which has very intense security measures. I like google pay with its ease of use with online purchases.

Cons:

Not very useful at in person POS app or to use at a store tap device. Also some app like for a restaurant app wont take my bank debit/visa, but its fine for a delivery app. But i can use Wise debit/visa for purchases at a store.

Lorrie
Lorrie
Independent Consultant in US
Verified LinkedIn User
Professional Training & Coaching, Self Employed
Used the Software for: 2+ years
Reviewer Source

The new Google Pay is a disaster

2.0 3 years ago

Comments: After downloading the new app and reading through a bunch of promised referrals to download the new app and to share, I was immediately confused as to how I was to receive the bonuses. Still I continued to refer, ignoring all of the bugs and annoyances of the new app. I truly believed that once the bugs were fixed, that Google would redeem themselves. To my surprise, it only got worse. I never received any of my referral bonuses even though each one qualified, the friends who I referred also didn't receive their bonus. Google made a liar out of me. It feels like Google Pay is moving backwards rather than forward. With so many good money transfer omg reward apps out there (that make good on referral rewards) there really is no incentive to stick with this version of Google Pay. I hate writing this review because I've bragged about the ease of using Google pay for over 10 years. Sadly, I don't have anything positive report.

Pros:

Initially I was excited to see that Google Pay was getting a new look. I've been using Google Pay since the very beginning.

Cons:

I hate that we can no longer use the web/email to send and receive money, so inconvenient. Being forced to download an app that is so big, and crashes the phone is annoying. Everything about the old google pay was better than this new app.

Samantha
Independent contractor in US
Verified LinkedIn User
Higher Education, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Google pay is the modern way!!!!

5.0 10 months ago

Comments: It's definitely a recommended app to have it won't leave you disappointed

Pros:

It's like a Bank in your fingertips, I love everything about Google pay,

Cons:

I haven't found anything that I dislike about Google pay

KATELYN
Submimation designs in Canada
Animation, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Google Pay - Must use!

5.0 5 months ago

Pros:

I love how convienet the features allow me to make puchases without constantly having to input card information.

Cons:

There are zero flaws with google pay. I wouldnt change anything

Stephen
Director in UK
Food Production, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Google Pay Services

5.0 9 months ago

Pros:

The ease of implementing the service, the widely recognised availabilty of the service and the rapid growth of this payment method being used on a lot more platforms.

Cons:

Nothing! Literally is all good!! Not a bad word to say

Ryan
Automotive Designer in US
Automotive, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy to Pay, Easy to Get Paid

5.0 3 years ago

Comments: Overall, I have found Google Pay to be exceptionally easy to use to make payments on a purchase and to receive money (as a vendor myself).

Pros:

Google Pay comes with any android phone or device. Its free to use. It is easy to use and almost anyone can quickly learn to at least add a payment method and make a purchase be it in person at a POS or online. Making online payments is super easy, especially now that most vendors accept google pay. Google pay can act as a bank or it can act as a wallet, storing multiple payment methods from giftcards to bank accounts and credit cards - all of which are securely stored virtually. It also lets you store and manage key-tag barcodes for grocery stores, gas stations and most stores.

Cons:

So far, I have yet to find something I do not like about Google Pay. In its first iteration, it did lack some of the features it has today but since that has been addressed, I cant find anything I dislike about it.

Gitte
Business Owner in Canada
Hospitality, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best Wallet App!

4.0 2 years ago

Comments: I do not like the fee google charges me when dealing with debit card payments, but overall this is comparable to or better than Apple pay. It also has a great chat and messaging service.

Pros:

I always lose my debit card, when my daughter introduced me to google pay it changed my life personally and my local business! I think google pay has more features than apple pay and is more user-friendly for those who are wiser in years :)

Cons:

The server went down a few times over the years I have used it, but what server doesn't?

Jenny
Manager in US
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Must Have Software

5.0 3 years ago

Comments: Overall this has been a very pleasant experience with the Google Pay software! I highly recommend! Payments are easy to make and receive with this software and has a lot of great added features with customer support just a click away!

Pros:

Making and Recieving payments is super easy and convient.There is so many features included with this software and navigation is a breeze.Plus perks for spending money as well! Clients can easily make payments to the shop with this software, more payment options the better for the buiseness! I would definitely recommend this software!

Cons:

The initial set up of the software was not as user friendly as I would have liked it to be.Also the idenity verification process was very long and drawn out it seemed. I was not happy with that. Other than those two things I enjoy using this software!

LOUIS
Lead Purchaser in US
Computer Hardware, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Android Pay offers a fluid and secured option for our team's company purchasing needs.

5.0 5 years ago

Comments: Android Pay allows our company and team an increased level of security as in how and when our company credit card is used. We believe that in the near future Android Pay will be more widely used as more optional and standard form of payment.

Pros:

Android Pay's lightning fast transaction response at point of sale and its security encryption capability made its use most attractive to our team on company endorsed purchase activity. With Android Pay, we have found that company supported credit card information is only required as a one time entry and upload. This is most welcome in case there is a security breach our information is not lost or compromised.Our vital credit card information is protected as the physical card itself is not needed to complete the transaction.

Cons:

What we found lacking in Android Pay was that there were a few key retailers that didn't recognize Android Pay as a form of payment . On balance we have found that many more retailers do except Android Pay and that many more are currently adopting Android Pay as a form of payment. On balance we are looking forward to its further adoption as retailers and service providers progress with this kind of technology.

Hardik
Sales representative in India
Pharmaceuticals, Self Employed
Used the Software for: 2+ years
Reviewer Source

Google Pay good for me

5.0 last year

Comments: Overall I must say with some problem needs to be corrected it's worth app as the problem are minimal and the good things I am experiencing is infinite for me .. it makes my sales and monitoring easy and ultimately growth of my business is tremendous.

Pros:

It's easy to use and most of the time works perfectly, my payments which I receive and pay both are secured and most importantly it works perfectly in both Android and iOS. I like that all the payments are bifurcated in people and businesses so it's easy to monitor.I also use it for other utility and I never get disappointed for the same. Google pay also track incoming and outgoing payments and keep record of it which make my life less stressed.. I can archive and review any single payment at any point of time hassle-freeOver all I love this app for my payment security and monitoring point of view.

Cons:

Some countries Google pay is not available so we cannot accept or make payment in such countries so for me availability is an issue sometimes though it's available in major countries still. Also one more thing is that all the banks are not supported in the app so if my bank is not supported I cannot accept or make payment.. also if my bank don't allow Google pay payment I cannot do.Sometimes payment settlement takes time like one or two days and till the time payment shows pending until it's completed.. well it's not completely Google pay fault but method which sender use to make payment and bank also but it is sometimes problem for me.

Marek
CEO in Poland
Financial Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Google Pay - 5/5

4.0 last year

Comments: My overall experience with Google Pay was positive. I found the app to be a convenient and secure payment solution for both physical and online transactions.

Pros:

What I liked most about Google Pay was the convenience it provided. Being able to pay for purchases with just my smartphone was very convenient, especially in situations where I didn't have my physical wallet with me. Additionally, the ability to quickly and easily transfer money to friends and family through the app was a useful feature. The added security provided by Google's protection systems also gave me peace of mind when making transactions with the app. Overall, I found Google Pay to be a very user-friendly and practical payment solution.

Cons:

One thing that I liked least about Google Pay was that it wasn't universally accepted by all stores and merchants. Although it was very convenient when I could use it, there were times when I still needed to use my physical credit card or cash. Additionally, the app's interface could be a bit confusing at times, particularly when it came to adding and managing payment cards. Overall, however, these were minor issues and did not detract significantly from my overall positive experience with Google Pay.

Raj
DGM Marketing in India
Mining & Metals, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Pay And Receive Money Securely

5.0 3 years ago

Comments: Google Pay streamlines your payments securely at any time and rewards you for regular use. You can control your finances and enjoy an easy-t-use interface for instant mobile payments.

Pros:

1. It is backed by one of the world’s most successful companies. Google’s brand equity adds confidence amongst users about its safety. 2. The money is transferred to the desired user/s instantly. 3. You can keep track of different people, businesses, and bill payments. 4. Google Pay rewards you with cashback, promotions, discounts, offers, rewards, etc. 5. You can check the transaction history, view account balances, and set up regular payments for bills, recharges, and more. 6. You can invite friends to use Google Pay, and both of you get rewarded. 7. You can also chat with the user before and after the fund transfer to facilitate proper communication. 8. You can set up multiple bank accounts using UPI or add debit and credit cards. 9. You can lock the mobile app with a pattern or fingerprint. 10. It is straightforward and intuitive to use the app.

Cons:

1. Sometimes, payment does not go through, and you are not sure whether it will be canceled or not. 2. It hangs pretty often. After you click the make payment button or when you open rewards.

MD Abu
MD Abu
Administration Officer in Bangladesh
Verified LinkedIn User
Education Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A great payment method straight from Google

5.0 2 years ago

Comments: Overall, I am very satisfied with Google pay. It is the only platform through which I can get my money on my wallet from the google play console. Easy to setup & use. It will be great if it supports more countries.

Pros:

The software comes directly from google. Therefore there are no questions about security compensation. It is very useful & easy to make payments with a native credit/debit card through Google pay. It has been a blessing while we set up our play console. Fast, secure & can be accessed from anywhere.

Cons:

Available to very few countries & very currencies. Accept limited numbers of banks & cards for payment. International payment faces issues sometimes.

Revanth
Revanth
Application Engineer in India
Verified LinkedIn User
Consumer Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

An Excellent Software for Mobile payments

5.0 3 years ago

Comments: I don't need to have coins or changes to give any local shops to buy small goods, just few clicks using google pay and transaction in done either in bulk or just in coins. And with the security it gives us, it is trust able.

Pros:

I have been using Google pay for long time now and i am highly satisfied with it. We can transfer money using phone to anyone and we can even chat with them, this is an amazing feature. I liked its Interface its simple yet advanced which includes every bit features required to do online money payments or money transactions. We can transfer money to friends, local shops, online stores, buy tickets, pay many types of Bills, etc. There are lot more features that helps us to maintain our monthly expenses properly. Not only Google pay helps to maintain money payments but it even gives us Rewards. For me I use it daily to do online transactions, its easy and secure. I even got into few problems while transferring money, but i contacted their customer care, they helped me out in resolving the issue in no time. So Google pay is good to go as a Mobile payment Application.

Cons:

I didn't saw anything missing or anything that need to improved

hari
IT in India
Education Management, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

The Top Payment App: Google Pay

4.0 last year

Comments: I use this application to transfer and receive payments for a variety of things, including phone recharges, power payments, dish TV recharges, online and offline purchases, and paying my electricity bill. Overall, it has been really beneficial to me and made my life simpler.

Pros:

Quick payment service that is easy to use anywhere, at any time. It is dependable and safe. The nicest part is that we receive points and money for making purchases. I can instantly receive a digital payment receipt that I can share with another party for acknowledgement, and I can also check the balance in my bank. It also offers excellent customer service. Additionally, it sends reminders for regular payments, which is a great feature.

Cons:

It is a highly safe and dependable application, although occasionally payments get caught on the bank server, slowing down processing. I have occasionally had problems with payments failing, necessitating further payments.

Pranjal
Student in India
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Google Pay - Now Make Payments on Finger Tips

5.0 2 years ago

Comments: Excellent experience!! Very much satisfied after using this online payment application. Overall, Google Pay is the best. I would recommend everyone once try this application and you will never regret I sway. All in all it is one step solution to your all online transactions needs. Very much happy with Google Pay.

Pros:

Everything is just excellent in Google Pay. From Payments to Data Security, from Data Synchronization to Transaction History each and every facility is best in G-Pay among all similar products. Because it is Google's Products, the most trusted brand in Software industry.

Cons:

Nothing specific. I do not find any drawback in using Google Pay. Day by Day it is improving itself. I liked it most. Loved it.

Jenabyl
Self employed bussiness woman in US
Business Supplies & Equipment, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Google Pay is a must!

5.0 last year

Pros:

Google pay helps my small business of selling safety keychains to my customers. With it I’m able to let some customers pay me from Afar or locally in my community’s market which happens weekly! I also share it with customers and tell them how easy it is to navigate the google pay app too.

Cons:

They could be some improvement maybe allowing better referrals benefits. I have not struggled with the application.

Tyrone
Engineering Change Officer in US
Defense & Space, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

reliable and efficient pay system

5.0 last year

Pros:

I like being able to use Google Pay to tap and go with my purchases. it saves significant time not being at the check out counter

Cons:

sometimes the wrong card linked to my Google pay will be activated during the tap and go.

Anish
Executive in India
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Pay your bills anywhere in India with Google Pay (Tez)

5.0 3 years ago

Comments: I still use Google Pay to pay my all bills like; electricity bills, mobile recharge, cable TV, shopping bill, and many more, and I easily track my bank account with the help of transaction history and account balance features. So, I highly recommend it!

Pros:

The interface of the app is simple, attractive, and user-friendly. The app provides security from banks and Google and the support team ensures your security. The payment process is very fast and simple with multiple payment options like; a) Bank transfer b) Phone number c) UPI ID or QR code d) Self-transfer You get a reward with cash when you successfully invited your friend with your code.

Cons:

Sometimes the transaction is failed but the amount got deducted from the bank account. Then in this situation, I have to wait for 3 business days to get money back in my bank account, and also, earlier I received mostly cashback as a reward but now mostly I receive gift cards and coupons as a reward.

Verified Reviewer
Verified LinkedIn User
Education Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Amazing platform for UPI payments

5.0 last year

Pros:

Google Pay has an easy interface to use, have many features as well. It is fast and secure.

Cons:

Sometimes the payments get into processing and could not proceed further but it is a rare yet worrisome.