--- description: Learn more about Avaya Cloud Office price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avaya Cloud Office Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Avaya Cloud Office](/software/212483/avaya-ip-office) # Avaya Cloud Office Canonical: https://www.capterra.co.nz/software/212483/avaya-ip-office Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/212483/avaya-ip-office?page=2) > Communications and collaboration solution that helps businesses manage auto attendants, dialing, conferencing \& more. > > Verdict: Rated **4.2/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Avaya Cloud Office? Customer Service Supervisor , Contact Center Team Lead ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 45 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Avaya ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Call Centre Management - Chat/Messaging - Customer Experience Management - Employee Coaching Tools - Multi-Channel Communication - Multi-User Collaboration - Presentation Streaming - Quality Management - Reporting/Analytics - Screen Sharing - Video Conferencing ## Category - [Unified Communications Software](https://www.capterra.co.nz/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.co.nz/directory/31035/unified-communications/software) - [Productivity Software](https://www.capterra.co.nz/directory/30968/productivity/software) - [Contact Centre Quality Assurance Software](https://www.capterra.co.nz/directory/33415/contact-center-quality-assurance/software) - [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software) - [Audio Conferencing Software](https://www.capterra.co.nz/directory/32919/audio-conferencing/software) ## Alternatives 1. [Nextiva](https://www.capterra.co.nz/software/175788/nextiva) — 4.6/5 (914 reviews) 2. [Microsoft Teams](https://www.capterra.co.nz/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) 3. [Zoom Workplace](https://www.capterra.co.nz/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews) 4. [Wildix](https://www.capterra.co.nz/software/218251/wildix) — 4.7/5 (209 reviews) 5. [GoTo Meeting](https://www.capterra.co.nz/software/163332/gotomeeting) — 4.4/5 (11525 reviews) ## Reviews ### "AVAYA Rocks\!" — 5.0/5 > **Kenidra** | *21 February 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The phone/computer system was very clear to operate and talk. > > **Cons**: Sometimes I had difficulty logging into the Ayveda. > > Most of the time, it worked while talking inbound calls for AT\&T Customers. ----- ### "Great softphone system to integrate with Teams" — 4.0/5 > **Erin** | *9 April 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Integrates well with MS Teams. The softphone feature of Avaya workplace through this is great. I like having everything hosted on the cloud so I can switch devices with relative ease. > > **Cons**: Integrating Avaya to record audio during video calls can be a bit clunky at first. once you figure it out, it is manageable but training new employees to manage two pieces of software can be a drag. > > We use Avaya because it offers a great softphone service that pairs nicely with teams and salesforce. I love the CRM Connector feature that turns our client info live. No more typing in numbers we just have to click in salesforce and it dials them in avaya. It also works well with our recording software that is needed for QA. We have been using versions of Avaya for years and the most recent update is solid. I primarily train new employees to use the software and once you get the hang of it everything is fairly intuitive. ----- ### "It serves as a basic productivity tool for call management" — 3.0/5 > **Moe** | *24 April 2025* | Telecommunications | Recommendation rating: 6.0/10 > > **Pros**: I like that it is very user friendly and supports call routing. > > **Cons**: What I like least is that it provides limited customer context and does pull in customer interaction history. > > My experience using Avaya Cloud Office was not bad as it simple to use but switching in between to get customer's details and interaction history was a bit stressful. ----- ### "Avaya Cloud Office" — 4.0/5 > **Charles** | *25 October 2024* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: We can easily make calls from the office number without needing a physical phone. All that is required is a headpiece with a mic. > > **Cons**: Sometimes the call drop can be annoying. Probably, from our network service provider. However, it affects our calls sometimes. > > Not a bad one, its a good way to make official calls easily. ----- ### "Overall a good experience" — 4.0/5 > **Zhuowei** | *29 March 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: It is for the most part very reliable, has good record tracking, and integrates well into Salesforce and other apps. > > **Cons**: Sometimes the application can time out and throw error messages that are inconsistent with the actual problem. Fortunately, logging in and out usually fixes it. > > I regularly use it for work to make calls and host meetings ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/212483/avaya-ip-office?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/212483/avaya-ip-office) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | ----- ## Structured Data