---
description: Learn more about Syncro price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Syncro Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Syncro](/software/207618/syncro)

# Syncro

Canonical: https://www.capterra.co.nz/software/207618/syncro

Page: 1 / 7\
Next: [Next page](https://www.capterra.co.nz/software/207618/syncro?page=2)

> Strengthen security, streamline operations, and scale support with Syncro’s unified IT platform.
> 
> Verdict: Rated **4.6/5** by 147 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Syncro?

Built for MSPs and internal IT departments, Microsoft 365 administrators, IT consultants, and technology startups.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 147 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Servably
- **Founded**: 2010

## Commercial Context

- **Starting Price**: US$129.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Syncro pricing is refreshingly simple with no hidden fees or hassle.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Backup and Recovery
- Billing & Invoicing
- Business Process Automation
- CRM
- Change Management
- Configuration Management
- Contract/License Management
- Dashboard
- Deployment Management
- Document Management
- For MSPs
- IT Asset Management
- Inventory Management
- Issue Management
- Network Monitoring
- Patch Management
- Policy Management
- Problem Management
- Project Management
- Real-Time Monitoring
- Real-time Alerts
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting/Analytics
- Resource Management
- Scheduling
- Server Monitoring
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Workflow Configuration
- Workflow Management

## Integrations (30 total)

- Bitdefender GravityZone
- CloudRadial
- Descartes ShipRush
- Domotz
- Dropbox Business
- Emsisoft Anti-Malware
- Huntress
- IT Glue
- ITMC Lifecycle
- MSP360 Backup
- Mailchimp
- Microsoft Teams
- Mission Control
- Narmada
- Office 365 Document Management

... and 15 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)

## Related Categories

- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)
- [Professional Services Automation Software](https://www.capterra.co.nz/directory/16/professional-services-automation/software)
- [MSP Software](https://www.capterra.co.nz/directory/30921/msp/software)
- [Remote Monitoring and Management (RMM) Software](https://www.capterra.co.nz/directory/31715/remote-monitoring-and-management-software/software)
- [Workflow Management Software](https://www.capterra.co.nz/directory/30091/workflow-management/software)

## Alternatives

1. [N-central](https://www.capterra.co.nz/software/13803/n-central) — 4.1/5 (195 reviews)
2. [N-sight RMM](https://www.capterra.co.nz/software/163344/n-sight) — 4.3/5 (194 reviews)
3. [Cove Data Protection](https://www.capterra.co.nz/software/163343/backup-and-recovery) — 4.7/5 (217 reviews)
4. [Atera](https://www.capterra.co.nz/software/144309/atera) — 4.5/5 (446 reviews)
5. [SuperOps](https://www.capterra.co.nz/software/1017782/superopsai) — 4.6/5 (65 reviews)

## Reviews

### "Syncro for MSPs" — 4.0/5

> **David** | *11 December 2025* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: We use Syncro as our primary RMM tool and all our staff use it continually every day.

We do all our job ticketing, time tracking, stock tracking, estimates and invoicing from it.

Has Xero accounting integration. We also use the Remote Support via integrated Splashtop.

Syncro is great for keeping clients in the loop as to the status of their tickets and being able to provide updates.

Syncro support is fairly responsive and they're always adding/improving features.
> 
> **Cons**: No downsides - though some of the built-in reports need work, though these are constantly being updated.
> 
> Very satisfied, it has great integrations and support is there if you need it. There are constant improvements and new features are being added all the time.

-----

### "Top Ticketing and Assest Remote Management" — 5.0/5

> **Ronen** | *6 December 2025* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: I recently started using SyncroMSP and have been very impressed with its functionality and ease of use. One of the features I like most about the software is that it combines both a robust ticketing system and comprehensive asset management. The seamless integration between these two features really streamlines our workflow.

Being able to track assets directly from tickets saves a lot of time and reduces confusion for our team. It makes organizing client issues and managing their devices much more efficient. Overall, SyncroMSP provides an excellent all-in-one solution for IT service management.
> 
> **Cons**: The overall user interface could potentially benefit from a redesign. While Windows patching may not always be effective, it is unclear whether this is a genuine issue with Syncro or Microsoft.
> 
> The software possesses the capability to generate a ticket from an incoming email or text message. Through the implementation of script automation, it can autonomously resolve the issue and subsequently close the ticket, eliminating the need for any manual intervention by the technical team. This feature is particularly beneficial for a one-person IT department, as it significantly enhances efficiency and productivity.

-----

### "Syncro RMM: Easy and Beneficial to Use" — 5.0/5

> **Spencer** | *9 December 2025* | Computer & Network Security | Recommendation rating: 10.0/10
> 
> **Pros**: Quick to set up and get started: Many reviewers say you can be “up and running very quickly” and have “all the tools you need” shortly after deployment. 

Unified, integrated interface (RMM + PSA + ticketing + billing + inventory): Because Syncro bundles remote management, ticketing, billing/invoicing, inventory — many MSPs appreciate having everything in one place, which cuts down on context switching. 

Generally intuitive and “no learning curve” for core functions: Especially for remote access, patching, monitoring events, and basic ticketing. Some users say the UI is “simple to and intuitive to use, super cost effective.
> 
> **Cons**: UI/UX isn’t the slickest or most modern: Some users describe the interface as dated or less polished than newer alternatives — not a deal-breaker, but it affects the overall feel and sometimes efficiency.

No desktop application.
> 
> For MSPs or IT teams that need something they can deploy quickly and get value out of immediately, without high costs or a steep learning curve, Syncro delivers.

-----

### "A Complete MSP Toolkit That Streamlines Every Part of Our Workflow" — 5.0/5

> **Shawn** | *10 February 2026* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Syncro gives us a unified platform where automation, ticketing, billing, and RMM all work together cleanly. We rely heavily on the scripting capabilities and PowerShell automation, and Syncro executes them reliably across our fleet. The integration layer is strong—we connect AV tools, external RMM agents, and multiple third-party systems without friction. The built-in metrics dashboard gives us an instant view of customer health, ticket flow, and key performance data. It has become our operational command center.
> 
> **Cons**: There are a few areas that could benefit from deeper customization, especially around dashboard widgets and granular reporting formats. Nothing critical—just room to grow as our needs scale.
> 
> Our experience with Syncro has been excellent. We use it daily to automate maintenance tasks, manage tickets, coordinate AV and RMM tooling, and handle product orders, billing, and invoicing. It simplifies internal workflow while staying flexible enough to integrate with other systems we use in our MSP stack. The learning curve is very manageable, support is responsive, and the platform continues to improve. Syncro has become a central part of our operations and delivers strong value for the money.

-----

### "Not the worst thing..." — 3.0/5

> **Ben** | *10 November 2025* | Information Technology & Services | Recommendation rating: 4.0/10
> 
> **Pros**: Manages organizing clients and policies well. Ability to deploy scripts through the web interface. Provides good remote access and monitoring functions and integrates with several security products. Reasonable pricing.
> 
> **Cons**: Clunky ticketing system. No transparency of any development that may or may not be happening. No idea if anyone's reported problems are getting addressed. Mobile app is little more than a dedicated web browser loading the site.
> 
> Nothing overly memorable about our time with Syncro. We've moved on to a better platform with better communication from the development team and an improved ticketing system.

-----

Page: 1 / 7\
Next: [Next page](https://www.capterra.co.nz/software/207618/syncro?page=2)

## Links

- [View on Capterra](https://www.capterra.co.nz/software/207618/syncro)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/207618/Syncro/> |
| en-AE | <https://www.capterra.ae/software/207618/syncro> |
| en-AU | <https://www.capterra.com.au/software/207618/syncro> |
| en-CA | <https://www.capterra.ca/software/207618/syncro> |
| en-GB | <https://www.capterra.co.uk/software/207618/syncro> |
| en-IE | <https://www.capterra.ie/software/207618/syncro> |
| en-IL | <https://www.capterra.co.il/software/207618/syncro> |
| en-IN | <https://www.capterra.in/software/207618/syncro> |
| en-NZ | <https://www.capterra.co.nz/software/207618/syncro> |
| en-SG | <https://www.capterra.com.sg/software/207618/syncro> |
| en-ZA | <https://www.capterra.co.za/software/207618/syncro> |
| fr | <https://www.capterra.fr/software/207618/syncro> |
| fr-BE | <https://fr.capterra.be/software/207618/syncro> |
| fr-CA | <https://fr.capterra.ca/software/207618/syncro> |
| fr-LU | <https://www.capterra.lu/software/207618/syncro> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.nz/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Syncro","description":"Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. \n\nSyncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0091fb7f-fd11-499f-84b6-74c7f7c91357.png","url":"https://www.capterra.co.nz/software/207618/syncro","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/207618/syncro#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":147},"offers":{"price":"129","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"@type":"FAQPage","@id":"https://www.capterra.co.nz/software/207618/syncro#faqs","mainEntity":[{"name":"What Is Syncro?","@type":"Question","acceptedAnswer":{"text":"Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. Syncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.","@type":"Answer"}},{"name":"Who Uses Syncro?","@type":"Question","acceptedAnswer":{"text":"Built for MSPs and internal IT departments, Microsoft 365 administrators, IT consultants, and technology startups.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Syncro","position":3,"item":"/software/207618/syncro","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/software/207618/syncro#breadcrumblist"}]}
</script>