17 years helping New Zealand businesses
choose better software
About Deel
Step up your performance management with Deel’s fully customizable 360° feedback system to keep your global teams engaged.
Contractors start operating rapidly so they can begin adding value right away.
Not flexible about compliance(most requests are denied).
Filter reviews (1,654)
Usage
Sort by
Filter reviews (1,654)
Deel review
Comments: I'm having a positive experience, I've been impressed by the speed and ease of use of the app.
Pros:
The app experience is excellent, with services provided in a clear and efficient manner. I have used it to sign contracts, verify documents get a background check and set a funds transfer. All those steps are automated and integrated into their pipeline, so besides entering some information, they process and give me the results automatically. I usually see that companies adhere to many apps to process HR information, but in Deel's case, it's all in one app. They even have an specific local payment solution, which most apps don't have. It gets much easier to transfer funds without getting a new banking account (that probably won't get any other use besides transfering funds).
Cons:
I think the support needs attention. I needed to check an information, so I contacted by email, which gave me an automated response to use the app chat. Using the app chat just made me talk to a chatbot, that just gave me FAQ answers, and I couldn't transfer it to a real person. Even when it's an AI-based operation, it's important to have human interaction, as many times the question is not among the ones in the documentation. It makes the user very frustrated to not be directed to a more personalized experience.
Perfect and awesome
Comments: Everything was great ! Was showing and letting me unos what to do next after every step
Pros:
What I liked the most was the ease of use: Interface Isis user friendly and no complex at all.
Cons:
The tax process for contractors bot based in the US seems to be a little confusing.
Use another payroll platform
Comments: The fact that Deel holds your paycheck in a “Deel” account after you get paid is infuriating. I am w courting my employer to switch payroll providers.
Pros:
It has a decent UI but that doesn’t help the fact that it doesn’t function like a payroll platform should.
Cons:
When you receive your paycheck from your employer it doesn’t go it your bank account, it goes in your Deel account. You have to login and transfer it into your bank account.
Best payment website for freelancers
Comments: I am very happy with all the features especially payroll managment, salary reception, withdrawal options are very much useful and critical for my business activities.
Pros:
Ease of setting up multi-country payroll and payment reception in multiple currencies. Website is very easy to navigate and find any option that is required. Deel offers wide vareity of withdrawal options such as Paypal, payooner, local and international bank transfers, crypto wallet transfers etc... which is very useful and convenient.
Cons:
Transaction fee could be a little lower especially conversion fee to different payment options.
Deel Response
3 months ago
Hello Nikhil, Thank you for your feedback on Capterra. We value your input. Unfortunately, we can't locate your user account to address your concern about the transaction and conversion fee. Your experience matters to us, and we wish we could assist you further. If there's anything you'd like to discuss or any way we can enhance your experience, please reach out to our support team or book a call with us here anytime: https://cal.com/team/deel-support-team/reviews-complaints-g2 We're here to help. Best, Deel Team
Deel is the best
Comments: I like it! I connected it with my bank account my wise account and it takes seconds to send the money.
Pros:
It s quick ! My company recently had us starting using it and it s fast.
Cons:
The fact that I have to verify myself everytime
very good
Comments: Very good compared to other platforms that do not show the user experience
Pros:
Easy to deal with and quick delivery of funds without any problems
Cons:
Easy to use interface All instructions are clearly displayed.
Amazing and very easy to use
Comments: I love it, very easy to use and I can use my money immediately through the cards.
Pros:
I liked the possibility of being able to use my money through the virtual or physical card without having to pass it to my bank and the support for any questions I have is excellent.
Cons:
Only with the card that it cannot be used to buy cryptocurrencies and that it cannot be used to withdraw cash.
Deel Response
2 months ago
Thank you for taking the time to leave a positive review! We're delighted to hear that you enjoyed using Deel. Your feedback means a lot to us! Best, Deel
Great Deel
Comments: Vey satisfied, and now more with the virtual and physical card more.
Pros:
How easy is to withdraw your money and many options.
Cons:
I have been using Deel for over 6 months and I haven't found one yet.
BEST EVER. They need to inprove in some things, but they are greate.
Comments: GREATE PRODUCT!!!! They are the best payment rollway I have use
Pros:
Fast, easy and afordable, with good support and great side advantages.
Cons:
Customer support is a little bit slow, but not that much.
Deel Response
2 months ago
Hi Juan, Thank you for taking the time to share your positive experience with our customer support team. We are thrilled to hear that you had a great experience with us and that we were able to provide you with quick and helpful responses. We appreciate your feedback and look forward to continuing to provide you with excellent support in the future. Thank you for choosing our service! Best, Deel Team
Awesome app!
Comments: Everything is excellent and I feel sage and secure
Pros:
I like everything of deel, its an easy wsy to get my money safe and withdraw it into my account
Cons:
I don’t have nothing I dont like, I like everything from deel
Deel Response
2 months ago
Hi, Thank you for taking the time to leave a positive review! We're delighted to hear that you enjoyed using Deel. Your feedback means a lot to us! The Deel Team.
Managing My International Team with Deel
Comments: My experience with Deel was largely positive, providing an efficient solution for managing international payments. The platform excelled in handling various tasks, although improvements in the report section would enhance the user experience.
Pros:
Deel offers an intuitive interface with features tailored to international payments, such as handling multiple currencies and automating compliance. The real-time tracking and invoice management greatly simplified transactions.
Cons:
The report section in Deel lacked customization and was cumbersome to use, making extracting specific data time-consuming. Improving this feature would be beneficial.
Deel Response
last year
Hey! Thank you for your kind words and for taking the time to leave your feedback. We're committed to providing excellent services and appreciate your feedback. Regards, The Deel Team.
Deel Multiplies our Team
Comments: They've been great to work with on the customer-service side of things. They are quick to jump on calls. One of the better experiences as I compare to our other vendors.
Pros:
We are a very small team on the people and legal side. Deel turns one person into many. The ease of use is critical and important dates don't slip through the cracks. More importantly, it gives us flexibility to meet the unique needs of various departments without anchoring us to one way of doing things.
Cons:
The cost per head is somewhat high given the small size of our company. The upfront contract negotiations and set up took a little bit of time.
Alternatives Considered: Gusto, Rippling and Workday HCM
Reasons for Switching to Deel: The flexibility and pay-as-you-go model worked best for us.
Deel is great!
Comments: It's been a relief for our company, we used to handle payroll through an app to make international transfers to our team and then we changed to Deel, our employees are happy, they receive their payments on time and have deel advance perks and discounts! Price is excellent too.
Pros:
I like that payroll is way too easy to handle, it doesn't take much of my time to do it and the employees have excellent benefits.
Cons:
Sometimes the platform might be a bit slow or would have glitches but nothing wrong.
Deel Response
2 months ago
Hi Stephanie! Thank you for your awesome review! We're thrilled to hear that you're satisfied with our service. Your feedback motivates us to keep delivering the best experience possible. If you ever need assistance, we're here to help! Best regards, Deel Team
Using Deel, streamline global hiring and payroll
Comments: Any organization that employs foreign freelancers, contractors, or gig workers should strongly consider using Deel. For the majority of businesses, the advantages of having a single, streamlined solution for international payments and contracts will almost probably outweigh the relatively slight disadvantages. Businesses and contractors alike obtain the tools, direction, and certainty they need to expand and operate cooperatively across borders with Deel.
Pros:
Deel streamlines and makes onboarding new international contractors simple. Through Deel's user-friendly platform, tasks that once took weeks to accomplish, such as opening local bank accounts, completing tax forms, and creating contracts, may now be finished in a matter of minutes. Contractors start operating rapidly so they can begin adding value right away. The quick and simple onboarding process also increases the likelihood that contractors would want to stay on board with the company.
Cons:
Although Deel offers a complete solution for managing contractors around the world, the platform has little flexibility for companies that need customization outside of the built-in features and processes. Deel may not give the flexibility to fully configure the software to fit the precise compliance, payroll, or reporting demands of businesses with very specific requirements. Deel is best suited for companies who are happy to use the majority of its core features without having to considerably customize the platform.
Best solution when you need to hire someone globally
Pros:
1. An industry leader that entered the market early in terms of international salary and compliance.2. The solutions are relatively comprehensive, with both contractor and EOR options available. There are physical entities in Russia and Belarus, and our services are not outsourced through third parties.3.The platform itself is free, and services are charged. The overall price is low, with no startup fees. Compared to several other suppliers, Deel' prices have an advantage.4. The settlement exchange rate is close to our daily algorithm and is reasonable.5. Invoicing is done on the 25th of each month for settlement, and salaries are paid to employees on the last day of each month, which is more convenient for our internal salary settlement and adjustment.6. It is worth mentioning that [sensitive content hidden], the Sales Consultant we are working with, is one of the main reasons we chose DEEL. He is fluent in both Chinese and English, has a very positive and proactive attitude, responds quickly, provides professional services, and has a professional understanding of payment risks in Belarus and Russia. He will be in charge of our entire project and will also provide us with a customer service team in the future.
Cons:
During our usage, there have been settlement issues due to exchange rate fluctuations, but [sensitive content hidden] was very helpful and we were able to reach a reasonable solution in the end. We haven't thought of any particular issues at the moment.
Deel Response
last year
Hey there, Thank you for sharing your positive experience with our support team. We are thrilled to hear that you received prompt responses and were satisfied with the service provided. We appreciate your feedback and look forward to continuing to provide you with excellent support. Best, Deel Team
Global HR Operations Director
Pros:
What like the most is the responsiveness of the custmer services, like sending a ticket and having their response in 24 hours. The account manager connecting us to the resources timely. However, the customer success manager changed frequently.
Cons:
The cost/pricing which is not very friendly to SME like us, when we really need a good long term partner for global expansion and scale up. The flexibility to solutions, or platform, or payroll cycle lag time is long which adding a lot of extra work to the current time. Like we already have our own system to apply leave, and reimbursement, or boarding etc. How to synergize those process between Deel and Appier to make better employee experiences to our employees, who won't feel they are outsider, or different than regular employees.
Deel Review
Pros:
What I like most about Deel is its user-friendly interface and comprehensive features that simplify the process of managing global payroll and compliance. Deel offers a seamless experience for both employers and contractors, providing clear, straightforward processes for onboarding, payments, and compliance tracking. The platform's ability to handle multiple currencies and its integration with local tax regulations is particularly impressive, making it much easier to manage international teams. Additionally, the responsive customer support and the detailed knowledge base are valuable resources that enhance the overall user experience.
Cons:
One aspect of Deel that I found less favorable is the occasional complexity in navigating certain features, especially for first-time users. While the platform is generally intuitive, some specific functionalities could benefit from more streamlined workflows and clearer instructions. Additionally, the pricing structure, although justified by the range of services offered, might be considered on the higher side for smaller businesses or startups. There can also be occasional delays in customer support response times, which can be challenging when urgent issues arise.
Deel Response
3 months ago
Hi Reeves! Thank you for taking the time to leave a positive review! We're delighted to hear that you enjoyed communicating with our Support team! Regards, Deel Team
Amazing product
Pros:
I'm a remote worker, and Deel is (almost) everything I could ask for. It's one of those tools that have a clear objective, and achieve it very effectively. My employer doesn't have to worry about how to pay me, and I can access and withdraw my money instantly and without hassle. I like the amount of options it gives me in one platform. I can access perks (which I'm currently using), I have a debit card that I can use without having to withdraw the money to my bank
Cons:
I don't like the fact that we can't access physical cards. Some of us remote workers are digital nomads, or in my case for example, I travel a lot and work from neighbouring countries. It would be very helpful for me to have a physical card directly from Deel, because it's untenable to open a bank account for each country I visit. In my country of origin I'm experiencing very strong restrictions to banking, so it's difficult for me to even use my own banks in foreign countries.Another thing I don't like is the lack of options of crypto withdrawal. Coinbase is closing my account next month solely because of the fact that I'm from Argentina.
Deel Response
last year
Hi there, Thank you for your kind words and for taking the time to leave your feedback. We're delighted to hear that you enjoyed using Deel. We're constantly working to improve our service and hope to exceed your expectations in the future. Best, Deel Team
Very useful and practical
Comments: I love the way like I can get my payments from my clients.
Pros:
I love the Debit Cards (virtual and phisical)
Cons:
There are not a way to get a real time notification for payments via debit card
Deel Response
3 months ago
Hi Alexys, We truly appreciate your review in Capterra as we strive for excellence. We want to improve your experience and make it exceptional. Your opinion matters a lot to us, and we'd love the opportunity to address any concerns you might have. Please feel free to schedule a 15-minute call with one of our experts at https://cal.com/team/deel-support-team/reviews-complaints-g2. This will help us improve your so far good experience and make it perfect next time. We're here to listen and ensure your experience is nothing short of perfect! Best, Deel
Most effective platform for managing payments
Comments: My experience with deel has been wonderful. I have been using deel for last 2-3 years and I must say that this particular platform is a game changer.
Pros:
Easy of usage. Deel platform is extremely user friendly and also provide advance money feature that makes it more attractive for users.
Cons:
Nothing. Everything is good. Deel platform provides multiple services and helps users and employers in managing important activities
Deel Response
4 months ago
Hi there, Thank you for your positive review! We're thrilled to hear that you had a great experience with Deel! Your feedback means a lot to us and we look forward to assisting you again soon! Best, Deel Team
Seamless and Efficient Payroll Management with Deel
Comments: My overall experience with Deel has been excellent. As a freelancer based in the Philippines working with a US-based client, Deel has significantly simplified the payroll process. The platform is reliable, secure, and efficient, allowing me to focus on my work without worrying about payment issues. Deel's commitment to providing a smooth and hassle-free experience makes it a standout choice for freelancers and remote workers worldwide.
Pros:
What I appreciate most about Deel is its user-friendly interface and the seamless payroll processing. The platform ensures timely and accurate payments, eliminating the hassles often associated with cross-border transactions. The comprehensive dashboard provides clear visibility of my earnings, deductions, and payment history, making financial management straightforward and transparent.
Cons:
While Deel excels in many areas, the only minor drawback I've encountered is the occasional delay in customer support response times during peak periods. However, when they do respond, the support team is knowledgeable and helpful, resolving issues effectively.
Deel Response
2 months ago
Hi there, Thank you for your glowing review! We're thrilled to hear that you loved using Deel and that you found our platform easy and convenient to use. We're committed to providing excellent services and appreciate your feedback. Best, Deel Team
Great options for remote jobs
Pros:
Easy access to withdrawing money. The option to make quick deposits direct to the card was great, but the fact that it still has additional fees is inconvenient and adds up if you're aren't the type to make one big withdraw and if you do so the fee is still high
Cons:
Additional fees for each withdraw that is made. Maybe it can be an option to only charge fees after 2 or 3 withdraws. In my case I make small withdrawals and by the month it adds up.
Deel Response
last year
Hello there, Thank you for taking the time to leave a positive review! We're delighted to hear that you enjoyed using Deel. Your feedback means a lot to us! We're constantly working to improve our service and hope to exceed your expectations in the future. Best regards, The Deel Team
Intuitive Platform with Exceptional User Experience and Support
Comments: Excellent in every way. The service exceeds expectations with its user-friendly interface, comprehensive features, and outstanding customer support.
Pros:
It has a very intuitive platform, making it easy to use. Combined with the tools it provides, it offers a great user experience, such as having a debit card, advancing your payments, or scheduling the day to receive them. Additionally, the customer support is very efficient, responding quickly and in multiple languages.
Cons:
I don't like that it still doesn't have a mobile app.
Deel experience
Comments: Excellent cooperation, support, understanding when i am late in repayment…
Pros:
Great support and understanding in every issue.
Cons:
Everything is great for now, i don’t have nothing bad to say
Deel Response
2 months ago
Hi Jelena, We have seen your Capterra review and appreciate your feedback. You did not provide any hate comments or what you did not like about Deel, but you gave us 4 stars. For this, we just wanted to ask if you are free to share more details of your review. We can communicate this through a phone call, and you are welcome to schedule a call with us by using this link for us to assist you with any other issues you may have. If you can provide me with your availability hours, I can contact you by phone as well. We would love to turn around your score and earn those 5 stars. 🙌️ Best regards, Deel Team
Takes the burden off employers to hire globally!
Comments: I have had a great experience with Deel and it has allowed me to expand our talent across the world without putting a burden on me and my team. I can easily get any information I need from them and [sensitive content hidden] who I work with are wonderful!!
Pros:
I love the ease of use with Deel and the resources that have to make sure we understand what our employer costs are, and what the requirements are in each country. The support/client success team we have as well are the most responsive I have ever seen, and are so friendly, intelligent, and helpful.
Cons:
It is quite costly when we wish we could hire more people globally but have to keep out budget into account.
Deel Response
last year
Hey there, Thank you for your glowing review! We're thrilled to hear that you loved using Deel. We're constantly working to improve our service and hope to exceed your expectations in the future. Best, Deel Team