--- description: Learn more about Otter price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Otter Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/30938/artificial-intelligence/software) > [Otter](/software/202799/otter) # Otter Canonical: https://www.capterra.co.nz/software/202799/otter Page: 1 / 5\ Next: [Next page](https://www.capterra.co.nz/software/202799/otter?page=2) > Otter.ai creates technologies and products that make information from important voice conversations instantly accessible and actionable > > Verdict: Rated **4.4/5** by 100 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 100 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Otter.ai ## Commercial Context - **Starting Price**: US$12.99 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Otter offers a free trial for new users, after which the software is available across 3 pricing tiers, details of which are outlined below – Basic – Available to users for free Pro – $12.99/month or $8.33/month (Billed Annually) Business – $30/month/user or $20/month/user (Billed Annually) Enterprise plans are also available. Please contact Otter directly for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Annotations - Audio/video file upload - Automatic Transcription - Collaboration Tools - Data Import/Export - File Sharing - Meeting Notes - Natural Language Processing - Notes Management - Search/Filter - Speech Recognition - Speech-to-Text Analysis - Text Editing - Text Overlay - Third-Party Integrations - Time Stamps - Timecoding ## Integrations (7 total) - Business Hangouts - CxEngage - Dialpad AI Meetings - Dropbox Business - GoTo Meeting - Webex Suite - Zoom Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Artificial Intelligence (AI) Software](https://www.capterra.co.nz/directory/30938/artificial-intelligence/software) ## Related Categories - [Artificial Intelligence (AI) Software](https://www.capterra.co.nz/directory/30938/artificial-intelligence/software) - [Transcription Software](https://www.capterra.co.nz/directory/31836/transcription/software) - [Note Taking Software](https://www.capterra.co.nz/directory/33155/note-taking/software) - [Closed Captioning Software](https://www.capterra.co.nz/directory/33295/closed-captioning/software) ## Alternatives 1. [Transkriptor](https://www.capterra.co.nz/software/1030033/transkriptor) — 4.7/5 (550 reviews) 2. [Fathom](https://www.capterra.co.nz/software/1037530/fathom) — 5.0/5 (807 reviews) 3. [Vizard](https://www.capterra.co.nz/software/1050295/vizard) — 4.9/5 (429 reviews) 4. [Video To Blog](https://www.capterra.co.nz/software/1071889/Video-To-Blog) — 4.9/5 (69 reviews) 5. [Mentalyc](https://www.capterra.co.nz/software/1033632/mentalyc) — 4.5/5 (59 reviews) ## Reviews ### "Otter is great for large meetings" — 5.0/5 > **Verified Reviewer** | *31 July 2025* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: Otter is great for meeting integration and note taking, transcripts and especially for annotation and autmated summarys. > > **Cons**: Notes that are emailed to members after meetings are only accessible with an account. This is not always suitable when meeting with those outside the organisations. > > Useful when it works, can sometimes become overwhelmed with transcriptions and can't differentiate between speakers, time codes not always accurate. But still does save time from manual note taking. ----- ### "Solid Tool, But We Outgrew It" — 3.0/5 > **Brad** | *28 May 2025* | Marketing & Advertising | Recommendation rating: 1.0/10 > > **Pros**: •Mobile App for In-Person Recording – Being able to use the Otter app to capture live, in-person conversations on the go was incredibly convenient for meetings outside the office. (Note we are in a single consent state and are not required to inform the other party of the recording). •Audio Uploads – The option to upload pre-recorded audio for transcription was helpful, especially when we needed to process recordings after the fact. •Simple and Straightforward – The interface was easy to use, and it got the job done for basic transcription needs. That said, both the mobile recording and upload features had limitations, restricted durations, less context awareness, and occasional accuracy issues with action items or complex conversations. > > **Cons**: •Limited Monthly Minutes – Having to track usage and stay within a set number of transcription minutes added unnecessary stress to our workflow. •Transcription Accuracy Was Hit or Miss – Even in clean audio environments, transcripts often topped out around 85% accuracy, requiring frequent edits. •Weak Action Item Detection – Otter rarely captured the real “next steps” or key takeaways from meetings, which meant we still had to manually review everything. •Shallow Context Understanding – It transcribed what was said, but lacked the ability to understand the why or how, which limited its usefulness for deeper meeting insights. •Limited Value for Complex Conversations – In meetings with layered topics or fast-paced discussion, Otter often lost the thread and produced generic summaries. > > We used Otter.ai for a long time and appreciated its reliable transcription and note-taking capabilities. It served us well for basic meeting capture, and we liked the ability to upload audio and use the mobile app for in-person recordings. That said, as our workflow became more complex, we needed a tool that didn’t just transcribe but also understood the context of conversations and helped us take action. We recently switched to Fathom, and the difference was immediate—full video recording on Google Meet, smarter summaries, and better action item tracking really leveled up our post-meeting process. Otter is a great starting point, especially for simple transcription needs. But if you’re looking for deeper insight and follow-through from your meetings, you may eventually find yourself looking for more. ----- ### "Otter Can Not Only Write Your Words. Yet explain them" — 5.0/5 > **Mohamad** | *5 April 2025* | Higher Education | Recommendation rating: 8.0/10 > > **Pros**: Otter produces impressively accurate transcripts, especially for clear audio recordings. Using the search function saves me time. Fast processing is a significant benefit. > > **Cons**: Because of accents and background noise, the system often makes mistakes and fails to recognize speech correctly "Speaker", thus impacting the accuracy. The editing tools are super basic, so fixing things is a pain. It can be pricey. > > Otter excels at fast, accurate transcription. Perfect for meetings and interviews, provided the audio is clear. Some errors need manual correction. ----- ### "Easy transcription and recording" — 5.0/5 > **Kaitlin** | *10 December 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I love the instant transcription feature and the fact that you can 'set and forget' Otter with your meetings -- the app will ask to join your calls and take notes, summarize your conversations, and can even take screenshots so you don't forget details. > > **Cons**: I can't figure out how to uninvite Otter to some of my events that are offline and don't have a conference call, even if I toggle the app off in specific events in the dashboard. Otter still tries to attend the event in my calendar reminding me when my kid's kindergarten starts and stops. :) I've toggled it 'off' for this event in the dashboard, but that hasn't resolved the issue. I consider this to be a minor problem given how powerful the app is for my workflow. By the way, I haven't had an issue removing or uninviting Otter from a video conference call, JUST in-person events, which Otter can't 'attend' anyway\! LOL. > > I can login to my Otter dashboard and see at a glance which calls are upcoming, past recordings and transcriptions, and available features. It's fairly user-friendly. Otter is now my go-to for recording and transcribing calls. Otter timestamps, generates notes, and identifies action items and highlights from my meetings. ----- ### "Inconsistent Results and Limited Usability" — 2.0/5 > **Kelly** | *7 July 2025* | E-Learning | Recommendation rating: 4.0/10 > > **Pros**: Otter does a decent job at capturing general meeting notes, especially when conversations are clear and well-paced. It can be helpful in keeping a record of discussions for later reference, and the automatic syncing is convenient across devices. > > **Cons**: The biggest issue is the inconsistency in transcription accuracy and the lack of clarity around action items. Notes often feel disorganized or overly generalized, which makes it harder to pull key insights or next steps. Compared to other AI notetakers on the market, Otter lacks structure and context-aware features that help users make sense of what was discussed. > > My experience with Otter has been underwhelming. While it offers basic note capture, it often misses the mark on structure, clarity, and delivering usable summaries. I’ve found more value using other AI-powered notetakers that do a better job identifying action items, segmenting conversations, and maintaining formatting that’s ready to share with teams. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.nz/software/202799/otter?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/202799/otter) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data