Dynamics 365 Business Central Reviews

Average Ratings

  • Overall
    3.7 /5
  • Ease of Use
    3.5 /5
  • Customer Service
    3.6 /5

About Dynamics 365 Business Central

Business management solution that includes features for financial forecasting, supply chain optimization, and project planning.

Learn more about Dynamics 365 Business Central

Showing 92 reviews

Lora L.
Accountant
Construction, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 19/09/2019

"Pretty easy to navigate, but the screen formatting needs adjusted"

Comments: We use the collections module, sales, purchasing, service cost, job cost, subcontractor module, and more. We use purchase orders and 3 way matching and use dynamics for a wide range of use.

Pros: You can easily adjust titles to be in red or have distinctive features to stand out, but it is not always easy to do on the financial module and you cannot do it when using features like smartlist.

Cons: The inability to generate certain reports (you have to set them up yourself) which can be VERY time consuming.

  • Reviewer Source 
  • Reviewed on 19/09/2019
Ralph O.
Solutions implementer
Computer Software, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/12/2018

"Feature Rich and Highly Customisable ERP"

Comments: Good ERP for Small to medium enterprises

Pros: If you get the right partner- developer it a highly customizable product
Great compatibility with MS Office Suite
As an accounting or Financial Management ERP it is function rich, from the custom reports- account schedules, intercompany to navigation functionalities

Cons: Jobs lacks proper integration with Financial Management
The number of updates or releases are just overwhelming

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/12/2018
Verified Reviewer
undergraduate
Information Technology & Services, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 13/08/2019

"Best application for ERP in SME"

Comments: According my experience I recommend this for small scale and medium scale business entities and not for the large scale entities.

Pros: This is a kind of ERP software that highly used by the manufacturing organizations. The application is advisable for use the medium scale business entities who are operating in manufacturing, retail, trading and distribution business activities. Though this is recognized as an accounting software, it is having the multiple function platforms such as HR management, project management, sales and marketing and supply chain management.
Obtaining the information from the system is easy by the way of generating types of reports.

Cons: The most important drawback of the application is it is functioning slowly when few windows are open. Therefore, it needs to close the windows again and again when application is getting slow. The managing of the application requires a comprehensive experience and knowledge on it.
It takes a long time to enter the data to the system. Users need to be familiar with application when entering data. For an instance, there are more unnecessary fields to be filled.

  • Reviewer Source 
  • Reviewed on 13/08/2019
Esther C.
Assistant Lecturer
Higher Education, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/03/2021

"Super powerful ERP with Bank reconciliation and HR management."

Comments: Easy to store employees master data.
Reliable with payroll management.
Super powerful with bank account reconciliation.
Reports are beautiful and customizable.

Pros: Easy to store all employees data for easy retrieval.
Very convenient with appraisal management.
Simple to use.

Cons: Great and very convenient app with HR management.
Reliable with payroll management and efficient with project management.

  • Reviewer Source 
  • Reviewed on 10/03/2021
Swati S.
Operation co-ordinator
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 22/11/2017

"It's complicated"

Pros: 1. I like the inventory management features.
2. It's reduce paper work.
3. Excel function is user friendly.

Cons: 1. It's too pricey.
2. It's become slow when number of users increased.
3. Lot of training is required for set up.

  • Reviewer Source 
  • Reviewed on 22/11/2017
Raul M.
IT Director
Retail
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    2.5 /5
  • Features & Functionality
    4.5 /5
  • Customer Support
    3.5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/09/2016

"MS Dynamics NAV is a flexible and powerful tool"

Pros: NAV allows you to keep strict control of your processes and accounts but is flexible enough that you can custmize the information you want to manage, the workflow and the user's roles.

Cons: It requires a good amount of training and a lot of support for the initial setup.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/09/2016
Sumita S.
Office Manager
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 13/06/2015

"Useful, User Friendly, Easy set up, Generate number of reports"

Pros: The best part that it's simple, compact, and user-friendly. Even after 2-3 days of training, we could use NAV.

Cons: Good software. Easy to use. No limitation. Vendor is good. They understand our requirement, done the implemention and showed the result. We are happy with the product and vendor.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 13/06/2015
Ashley Q.
Project manager
Construction, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    2 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/10/2018

"No-vision"

Pros: It creates elaborate reports. It’s similar to excel. So if you’re an excel addict and want excel on steroids this is for you.

Cons: It can’t seem to add and subtract correctly when you edit quotes. It changes prices mysteriously. Wish it was more reliable.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/10/2018
Gary M.
Mechanic
Retail, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    1 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/10/2017

"Avoid, avoid, avoid."

Comments: I can't find one possible highlight at all. It will drain your energy and extinguish your very soul.

Cons: The least user friendly system you will ever have the misfortune to use. It will make your working day so much longer and less bearable and turn easy tasks into impossible nightmares.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/10/2017
Allan H.
Software Analyst
Chemicals, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/11/2016

"NAV in Oildfield"

Comments: I used NAV in the oilfield and was part of the implementation process in the US. It is easy to lean and has a very intuitive user interface that most people get familiar with very quickly. It is customizable and in the lower end of the price range for the features you get. However customizations can get expensive if you need features that are not out of the box.

Pros: Relatively easy implementation process with a short learning curve for most users. Has a lot of good features.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/11/2016
Theodore G.
Project Manager
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 21/12/2016
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 21/12/2016
Eric C.
CFO
Insurance
Used the Software for: 6-12 months
  • Overall Rating
    2.5 /5
  • Ease of Use
    2.5 /5
  • Features & Functionality
    2.5 /5
  • Customer Support
    2.5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 6/09/2016

"NAV is good for basic needs"

Pros: NAV is fairly easy to use, it has become more familiar with other Microsoft products which makes it easier for a new person to learn the navigation. It is good for basic needs when you don't have a complicated business.

Cons: Not as robust as many other platforms like Oracle, lacks some of the bells and whistles of the higher end platforms.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 6/09/2016
Abhishek R.
Computer Software
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2/01/2014

"I have used this ERP for 7 years."

Pros: The best part that it's simple, compact, and user-friendly. Even after 2-3 days of training, we could use NAV.

Cons: I like it all. There is no limitation to it.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2/01/2014
Lawrence S.
  • Overall Rating
    5 /5
  • Ease of Use
    Unrated
  • Features & Functionality
    Unrated
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 18/05/2019
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 18/05/2019
Kevin P.
  • Overall Rating
    3 /5
  • Ease of Use
    Unrated
  • Features & Functionality
    Unrated
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 5/04/2019
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 5/04/2019
Andreina O.
  • Overall Rating
    3 /5
  • Ease of Use
    Unrated
  • Features & Functionality
    Unrated
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 8/11/2018
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 8/11/2018
Verified Reviewer
Embedded Firmware Engineer
Industrial Automation, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 24/01/2019

"complex hard to use software"

Pros: Once you understand how it works, it is a very powerful tool

Cons: Things are not laid out in a very intuitive manner

  • Reviewer Source 
  • Reviewed on 24/01/2019
Ron V.
Technical Consultant
Computer Software, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 23/01/2021

"Great ERP software with great integrations"

Comments: I have been working with Dynamics NAV and Business Central for almost 4 years now, as a technical consultant. I install and implement BC on regular basis.
Also I support customers with technical issues around Business Cental, which I love to do.
The possibilities with BC are endless.

Pros: As a technical consultant, who installs and implements Microsoft Dynamics Business Central I find the integrations with all Microsoft's Azure applications a big plus.
Seamless integration with Microsoft's Flow, PowerApps, Outlook, etc work very well.

Cons: There USED to be some disadvantages of Business Central, because for a long time Microsoft wasn't clear what course they would go. But now the course is set to the cloud (Azure) and I think that is the only way to go.

  • Reviewer Source 
  • Reviewed on 23/01/2021
Scott S.
PrePress Manager/IT
Printing, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/03/2021

"Microsoft 365"

Comments: Overall experience with this software is great haven't had any problems.

Pros: I would say almost everyone in the front office use office 365. For the needs we have for it the software works great.

Cons: Don't really have anything I like least about it. We are mostly Mac-based computers and it still works out great for compatibility.

  • Reviewer Source 
  • Reviewed on 30/03/2021
Scott M.
  • Overall Rating
    1.5 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    2 /5
  • Customer Support
    1 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 30/07/2013

Comments: I have worked in the supply chain for 5 years now and have experience with 3 different ERP's. Our old ERP was limiting, though it was also fairly straight forward. The biggest issue seemed to be how incredibly date sensitive how ever without requiring dates at the same time. This pushed the change to a new ERP and Microsoft NAV was chosen through their partner company Just Foods. A truly bizarre system, the flow of documentation through the program makes little sense and over complicates what would normally be easy transactions. For instance Purchase Orders follow this document flow - First the purchase order is created once you receive your order, a warehouse receipt document is created and received in. However, once it is received in the warehouse, the receipt document disappears and becomes a posted receipt document (both have completely different document numbers that don't connect to each other). At this point your original Purchase order has been changed to reflect what ever was received in, and you have to have a second column to view what you originally ordered. Otherwise, figuring out if you over or under received is difficult at best. Now once the invoice comes in and is posted against the posted warehouse document, your purchase order disappears. The only place your purchase order exists in its original form is the in Purchase order Archive, which was never mentioned to us during implementation, forcing us to call Just Foods later on and pay for their customer service. This same, strange flow of documents, that are essentially intermediary documents only existing to complete a transaction, over complicate what should be a straight forward shipping and receiving process. There are some other basic functionality issues, like figuring out what day you actually shipped or received an item. The easiest way to figure that out seems to require access to the warehouse functionality, which you may or may not want people to have. We get a lot of errors where the tables are locked with other users, and you are just stuck until the report or other person finishes up. The Dimensions on lines can mysteriously disappear, even though the G/L Code and Department code show as filled out in the order. Our MRP has never worked correctly, so in general, we are forced to use Excel to put together our production schedule. All in all, its a sub-par program that you can tell is 5 or 6 different original programs that have been slapped together to try an resemble an ERP system. Now having said all that, obviously I am looking at this from a supply chain perspective as it is what I do. Perhaps on the accounting end it has some ease of use, but due to how difficult it is to understand on the operations end, the accounting rarely comes out correct due to faulty information in the system. On the positive side there do seem to be a million different ways to do the same thing in NAV, and many of the built in reports are extremely useful assuming that the information in the system is correct.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 30/07/2013
Ayass A.
CFO
Media Production
Used the Software for: 1-5 months
  • Overall Rating
    4.5 /5
  • Ease of Use
    4.5 /5
  • Features & Functionality
    4.5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 17/04/2015

"Best Modern ERP Solution"

Pros: I joined AL FANAR Electricals Co. KSA -in 2003, it has been decided to replace ERP system with NAV, Tec.Support was provided by AL FANAR IT an affiliate company who became golden partnership with Microsoft later and provided the system if Gulf Market, the implementation was very successful, early versions of NAV in 2003 was famous as (Navision Attain) at that time, the system provided a splendid AR, AP, and inventory reports and controls, was helpful in regional trading credit controls and manufacturing process, in 2006 the company upgraded the software to NAV5 and we learned a lot about setup requirements, Posting groups, general business posting groups, sales and system generated transactions setup accounts and matrix, Exr. Var and global dimensions etc..., in 2007 I joined Gulf Capital KSA the company management recommended NAV at that time tec. support provided by (NEWWAY) and I was assigned as a project manager, later in 2009 I joined ROTANA Media Group who recommended same ERP as well.
now new versions of NAV are available with business intelligence tools and some additional great features, I expect this fast positive evolvement of MS Dynamics will make them first Market Choice in a short time.
I used several softwares before and after NAV like (Dolphin, Oracle, Klipper, and others..) from my experience what I like most in NAV and make it remarkable are the following :
- SQL Server which provides flexible opened platform allow users to move to any information details and jump between templates they want from anywhere in the system to get information rather than closing screens and reopening another, other systems cannot provide this Dynamic feature.
- Reasonable and Logical controls of the system over transactions complying with exact financial requirements, other systems have nonsense controls in useless areas and gaps in other critical areas, and stand hopeless needing customization for an axiomatic small things.
- Easy and Smart setup requirements and users profiles access.
- Huge bank of ready reports provided by global MSD teams and partnership
- Friendly user = easy training
- Easy setup of financial reporting BS, Income statements , cash flow , Budgeting and variances any other because it leaves to user to choose , items lines name , tagging accounts, dimensions needed cost centers or business units , even user can add the equations of some financial statements lines !
- Easy customization and easy editing of all tables screens
- High Compatibility with Excel MS Office.
- Reasonable cost with complete business solutions package and including project management, Human resources, Cash Management etc..

Cons: No Disadvantages or defaults in my opinion if implementation requirements are clear and correct and finance knows exactly controls, processes outputs they need. everything is there in this system.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 17/04/2015
Verified Reviewer
Accounting Assistant
Machinery, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    2 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 11/01/2019

"Dynamics Review"

Comments: It is really for basic use. If you are part of a manufacturing business or a large business, the software is not for you. In my experience, it is best used for small to mid size companies. The support is also terrible.

Pros: Pulling information out of the system in simple reporting isn't bad if you leave it in the same format. Basic reports are easy to read, and usually you can get the numbers in that you need by updating fields.

Cons: Entering information is extremely time consuming. You have to be very familiar with the software to be able to know what you can and cannot tab through. Pulling any information into excel is extremely time consuming and takes a lot of manipulation for it to look presentable.

  • Reviewer Source 
  • Reviewed on 11/01/2019
Kelly B.
Corporate Controller
Oil & Energy, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 27/11/2018

"Great software, if you're not afraid of customization"

Comments: Great software for small and midsize businesses.

Pros: One of NAV's biggest strengths is the fact that it's a Microsoft product, so the ease of use factor is high, given the fact that virtually all employees are familiar with MS ribbons, icons, etc. NAV is also customizable (with the help of a consultant). The fact that it is customizable, yet easy to up-gradable, is a huge factor.

Cons: There are some basic items that are only available through customization. I would like to see MS make these accessible as items that users can configure, vs. having to pay for customization.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 27/11/2018
Mary M.
Financial Analyst
Logistics & Supply Chain, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/07/2020

"Spontaneous with financial and warehouse management."

Comments: I completely like how it's handles Financial Management with great charts of Accounts.
The reporting is very accurate and timely with decision making.
Easy to customize and personalize.

Pros: It's very easy to get reports from the dynamics Nav.
Reliable and flexible with financial accounting with nice receivable and payable modules.
It's very easy to personalize the Software.

Cons: Extremely easy to use with Financial Management.

  • Reviewer Source 
  • Reviewed on 10/07/2020
Gary C.
IT Manager
Construction
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3.5 /5
  • Features & Functionality
    3.5 /5
  • Customer Support
    3.5 /5
  • Value for Money
    2.5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/07/2016

"Good experience as a system admin and end user"

Pros: 1. Like the excel function on NAV screen where you can dump out any info onto excel for external reporting.
2. Like the ability to setup permissions on record level. for example, can setup permissions where a user can see Purchase invoices for a particular vendor.
3.

Cons: 1. Doesn't have a good approval chain process for purchasing documents. Very linear approach based on amount.
2. Microsoft customer support comes at a price and even with that they dont touch any customized function and ask you to get back to partner for fix

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/07/2016