--- description: Learn more about Enterprise Bot price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Enterprise Bot Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Enterprise Bot](/software/188017/chatbot2go) # Enterprise Bot Canonical: https://www.capterra.co.nz/software/188017/chatbot2go Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/188017/chatbot2go?page=2) > We provide enterprises with cost-effective Conversational AI solutions across voice, email and chat to transform customer experience. > > Verdict: Rated **4.5/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Enterprise Bot? Healthcare, retail, travel, insurance and financial enterprises, among others, in DACH and globally who are reinventing their customer and employee support for improved CX \& employee productivity. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 10 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Enterprise Bot - **Location**: Zug, Switzerland - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: Pricing varies based on product and features requested. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, European Portuguese, French, German, Indonesian, Italian, Malay, Portuguese, Spanish, Swedish, Traditional Chinese, Vietnamese - **Available Countries**: Australia, Austria, Belgium, Canada, France, Germany, Hong Kong SAR China, India, Indonesia, Italy, Liechtenstein, Luxembourg, Malaysia, Netherlands, Poland, Portugal, Singapore, Spain, Sweden, Switzerland and 4 more ## Features - AI/Machine Learning - Activity Dashboard - Agent Interface - Alerts/Escalation - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Monitoring - Call Recording - Call Routing - Callback Scheduling - Chatbot - Computer Telephony Integration - Contextual Guidance - Data Extraction - Data Import/Export - Email Management - IVR - Inbox Management - Intent Recognition - Interaction Tracking - Knowledge Base Management - Lead Qualification - Live Chat - Machine Learning - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Part of Speech Tagging - Personalisation - Predictive Analytics - Process/Workflow Automation - Queue Management - Reporting & Statistics - Reporting/Analytics - Search/Filter - Sentiment Analysis - Service Level Agreement (SLA) Management - Speech Recognition - Surveys & Feedback - Text Analysis - Third-Party Integrations - Transfers/Routing - Virtual Personal Assistant (VPA) - Workflow Management ## Integrations (8 total) - Anywhere365 - Automation Anywhere - GENESYS - Hanna CRM - SS\&C Blue Prism - ServiceNow - UiPath - iTSM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software) ## Related Categories - [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software) - [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software) - [CRM Software](https://www.capterra.co.nz/directory/2/customer-relationship-management/software) - [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software) - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Inxide](https://www.capterra.co.nz/software/1019488/inx-app) — 4.6/5 (10 reviews) 4. [inconnect](https://www.capterra.co.nz/software/164772/omnichannel) — 3.9/5 (19 reviews) 5. [Tidio](https://www.capterra.co.nz/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Quick chat and live support chat" — 5.0/5 > **Nurul Salimah** | *18 May 2022* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved. > > **Cons**: Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information. > > It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries. ----- ### "Very nice experience with Enterprise bot" — 5.0/5 > **imane** | *28 January 2022* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting > > **Cons**: Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat > > Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future. ----- ### "The best people and support" — 4.0/5 > **Yoëlle** | *24 January 2022* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy. > > **Cons**: As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends. ----- ### "Chatbot - Customer services available 24/24" — 4.0/5 > **Goreti** | *25 January 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple. > > **Cons**: Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp) > > We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help. ----- ### "Smart and Innovative" — 5.0/5 > **Stefan** | *27 January 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented. > > **Cons**: The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased. > > High customer focus, solution oriented and smart people. They were very quick in understand different business needs. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/188017/chatbot2go?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/188017/chatbot2go) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data