--- description: Learn more about Zoho Assist price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.co.nz/software/181775/zoho-assist Page: 1 / 57\ Next: [Next page](https://www.capterra.co.nz/software/181775/zoho-assist?page=2) > Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. > > Verdict: Rated **4.7/5** by 1387 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Assist? Outsourced IT \& MSP Support, IT Support, Customer Help Desks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1387 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Annotations - Backup and Recovery - Chat/Messaging - Collaboration Tools - Dashboard - Desktop/Browser Sharing - Diagnostic Tools - File Sharing - File Transfer - For MSPs - HD Audio/Video - Issue Management - Live Chat - Mobile Access - Mobile Screen Sharing - Multi-Channel Communication - Real Time Screen Sharing - Real-Time Chat - Real-Time Monitoring - Recording - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Scheduling - Screen Recording Software - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Support Ticket Management - Surveys & Feedback - Troubleshooting - Unattended Access - Video Chat - Video Conferencing ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.capterra.co.nz/directory/30928/remote-support/software) ## Related Categories - [Remote Support Software](https://www.capterra.co.nz/directory/30928/remote-support/software) - [Remote Work Software](https://www.capterra.co.nz/directory/31855/remote-work/software) - [Remote Desktop Software](https://www.capterra.co.nz/directory/31955/remote-desktop/software) - [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software) - [MSP Software](https://www.capterra.co.nz/directory/30921/msp/software) ## Alternatives 1. [ISL Light](https://www.capterra.co.nz/software/146892/isl-light) — 4.7/5 (779 reviews) 2. [TeamViewer ONE](https://www.capterra.co.nz/software/122252/teamviewer) — 4.6/5 (11623 reviews) 3. [Slack](https://www.capterra.co.nz/software/135003/slack) — 4.7/5 (24071 reviews) 4. [AnyDesk](https://www.capterra.co.nz/software/149595/anydesk) — 4.6/5 (1784 reviews) 5. [Supremo Remote Desktop](https://www.capterra.co.nz/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "It is my favourite remote access solution" — 5.0/5 > **Roscoe** | *31 March 2026* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Zoho was very easy to use, and ease to install. It links with Spiceworks Help Desk which is great bc I can track tickets by device. Saves so much time being able to remote access. I usedthe option that allows me to group devices like I was used to when I used BeyondTrust Bomgar. It is a great tool without any need for customer support to guide you through setup. It also offers MFA which is a great option for users needing a secure remote access option. Lastly, value\!\!\! It is very valuable as a government agency that has a fixed budget. I have been and will continue to recommend this product > > **Cons**: The option of technician vs unattended assistance was confusing in the beginning. I had to use the trial to understand the difference. I wish it was made clearer in the pricing. > > love it\!\!\!\! I have used multiple applications - Bomgar, Teamviewer, Anyviewer, AnyDesk, ScreenConnect - and this one is my favourite. Bomgar is 2nd. If I was given an option to use any on my list and someone was paying for it, I would still choose Zoho. The pricing options and customizations make it a no brainer. ----- ### "Effortless Unattended Access: The Perfect Tool for Seamless Client Support plus its affordable" — 5.0/5 > **Adil** | *2 April 2026* | Textiles | Recommendation rating: 10.0/10 > > **Pros**: The Unattended Access feature is a game-changer. It allows me to jump onto my client’s systems instantly without needing them to be present to accept a request. The connection is incredibly stable, and the interface is intuitive. I also appreciate the "Bulk Deployment" options and the ability to organize computers into groups, which makes managing multiple machines for a single client very efficient. Customer support is fast. > > **Cons**: The file transfer speed can occasionally lag on lower-bandwidth connections compared to some high-end competitors, and the initial setup of the unattended agent on macOS requires a few extra security permission steps (though this is largely due to Apple’s OS restrictions). > > My experience has been excellent. I’ve used it primarily to maintain a long-term support relationship with a client, and it has saved us both a significant amount of time. Instead of coordinating schedules for a live session, I can perform updates and troubleshooting during off-hours. It’s a professional, cost-effective Value for money, and secure tool that has become a core part of my workflow. ----- ### "Well, it has the potential to be excellent, but it needs improvement." — 3.0/5 > **Raul** | *20 February 2026* | Internet | Recommendation rating: 5.0/10 > > **Pros**: In terms of cost-effectiveness, the site offers several features at a low cost, allowing you to add multiple domains under a single subscription. > > **Cons**: The experience was good in terms of cost-effectiveness. However, there are many issues in the initial steps. I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet. There are problems logging in, forcing me to keep switching between apps until it works. Basic settings are confusing to find. > > Well, it has the potential to be excellent, but it needs improvement. I hope the service improves in these areas, thereby overcoming these issues. ----- ### "Affordable and Reliable Remote Support Tool for Small MSPs" — 5.0/5 > **Carlos** | *4 February 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Zoho Assist has been a solid remote support tool for my small MSP because it’s straightforward to deploy and doesn’t feel overly complicated like some enterprise platforms. I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical. The pricing is also very reasonable compared to other tools, especially for solo technicians or smaller IT businesses trying to grow without huge overhead. > > **Cons**: The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features. Some advanced automation or deeper MSP integrations require a bit of setup, and the documentation could be clearer for new users who are transitioning from other remote support tools. > > Overall, my experience has been positive. As someone running a small IT services business, I needed something reliable that didn’t break the budget, and Zoho Assist fits that role well. It’s easy to onboard clients, connections have been stable, and it gives me enough professional features like session recording and scripting without feeling overwhelming. It works well for both on-demand support and managing unattended systems. ----- ### "Reliable and Secure Remote Support Solution for Our Business" — 5.0/5 > **JUAN OSCAR** | *17 February 2026* | Broadcast Media | Recommendation rating: 10.0/10 > > **Pros**: Zoho Assist has been a great addition to our business. The remote connections are secure, stable, and easy to manage. The unattended access feature works very well and has improved our efficiency. Setup was simple, and the pricing is fair for the value provided. Highly recommended for businesses needing reliable remote support. > > **Cons**: The initial setup of advanced features can take some time to fully understand, but once configured, the platform runs very well. > > Our overall experience with Zoho Assist has been very positive. We use it regularly to support clients and manage multiple systems remotely, and it has improved our operational efficiency. The connections are secure and stable, which gives us confidence when accessing sensitive systems. It has become an essential tool in our daily workflow, and it delivers good value for the price. ----- Page: 1 / 57\ Next: [Next page](https://www.capterra.co.nz/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data