--- description: Learn more about JivoChat price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JivoChat Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [JivoChat](/software/178227/jivochat) # JivoChat Canonical: https://www.capterra.co.nz/software/178227/jivochat Page: 1 / 5\ Next: [Next page](https://www.capterra.co.nz/software/178227/jivochat?page=2) > Live Chat \& Business Messenger with omnichannel features: Calls, Live Chat, Instagram, WhatsApp, Integrations and more. All in one app. > > Verdict: Rated **4.6/5** by 105 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JivoChat? Website owners who wants to speak with their visitors: ecommerces, institutional websites, blogs, real state companies, schools, colleges and universities, shopping malls and pretty much any company. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 105 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Jivosite - **Location**: San Jose, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Basic plan: free for up to 5 agents. Professional plan: $19 per agent per month, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian - **Available Countries**: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Czechia, Germany, India, Japan, Kenya, Mexico, Netherlands, Peru, Portugal, Russia, Türkiye, Ukraine, United Kingdom and 3 more ## Features - Activity Dashboard - Alerts/Notifications - Audio/Video Conferencing - Automatic Call Distribution - Autoresponders - CRM - Call Monitoring - Call Recording - Call Routing - Call Transfer - Chat/Messaging - Contact Management - Customer History - Customisable Branding - File Sharing - Geotargeting - IVR - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Ring Groups - SIP Trunking - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management ## Integrations (27 total) - Adobe Commerce - BigCommerce - Bitrix24 - Brevo - Drupal - Ecwid - Freshdesk - Google Analytics 360 - HubSpot CRM - Instagram - Jira - Joomla - Kommo - Mailchimp - Meta for Business ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) - [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software) - [Cloud Communication Platforms](https://www.capterra.co.nz/directory/31362/cloud-communication-platform/software) - [Cloud PBX Software](https://www.capterra.co.nz/directory/31102/cloud-pbx/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4080 reviews) 2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3440 reviews) 3. [Slack](https://www.capterra.co.nz/software/135003/slack) — 4.7/5 (24118 reviews) 4. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1724 reviews) ## Reviews ### "Jivo is a great solution for simple problems" — 3.0/5 > **Sam** | *5 August 2025* | Consumer Goods | Recommendation rating: 6.0/10 > > **Pros**: Simplicity - Jivo chat is easy to use, and easy to train reps to use. No frills, all function, low price\! > > **Cons**: Simplicity - Jivo's biggest strength is also their biggest weakness. Not very customizable, less features than other modern chat providers, less integrations, etc. Great for a small team, not as scalable as other solutions. > > I inherited Jivo chat when I took over as Customer Service Manager. The tool was great and inexpensive for a team less than 5 people - it got the job done without a lot of the usual Saas BS. Clean interface, saves answers you've typed before as auto-fill for future replies, not pushy trying to get you to upgrade\! ----- ### "Agent connection center" — 4.0/5 > **Chad** | *8 January 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: JivoChat is easy to connect to WordPress websites and easy to setup and add on phone number/ WhatsApp number for easy communication. > > **Cons**: JivoChat sends very many notifications and alert. ----- ### "Forget about Chatbots, JivoChat is the real deal" — 5.0/5 > **Laszlo Leonardo** | *4 February 2020* | Internet | Recommendation rating: 10.0/10 > > **Pros**: You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here\!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it\! > > **Cons**: Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software. > > Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed. ----- ### "great chat widget for the website" — 5.0/5 > **Eugene** | *25 December 2023* | Program Development | Recommendation rating: 8.0/10 > > **Pros**: Ability to integrate with many channels and many additional features except messaging: like showing a visitor where to click on our website with a special tool. > > **Cons**: Apps can be done better, and you have to log in too often in my opinion. ----- ### "Efficient way of communicating with customers" — 4.0/5 > **Valeh** | *17 October 2018* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers. > > **Cons**: In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.nz/software/178227/jivochat?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/178227/jivochat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data