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Supremo Remote Desktop Reviews

About Supremo Remote Desktop

Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.

Learn more about Supremo Remote Desktop

Pros:

Easy access, easy installation, make better supermo for iOS.

Cons:

Does not have 2FA Auth, what is needed to give garanties that no one could access computers without permission if some ATO happens.

Supremo Remote Desktop ratings

Average score

Ease of Use
4.8
Customer Service
4.6
Features
4.5
Value for Money
4.7

Likelihood to recommend

9.1/10

Supremo Remote Desktop has an overall rating of 4.7 out 5 stars based on 441 user reviews on Capterra.

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Filter reviews (441)

Alessandro
Alessandro
System Administrator in Italy
Verified LinkedIn User
Government Administration, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Same services at lower cost

5.0 2 years ago

Comments: We have moved from the old remote control system (the main competitor) to SUpremo and we are able to have the same services we had before but with slightly lower quality but cheaper costs and we have chosen to keep this software so we are satisfied with it.

Pros:

Compared to the main competitor it is less complex in configuration and does not require you to authenticate via email and subsequent confirmation of the new devices from which you connect so in the end the process is faster (but less secure)

Cons:

Compared to the main competitor, the quality of the video transmission is lower, there is greater latency, there is less effect of being in front of the remote PC but the lower cost justifies this condition

Adrian
IT-Administrator in Switzerland
Mental Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A really good but not perfect Remote Desktop Software

4.0 2 years ago

Comments: Since I've gotten used to the latency and 30FPS is not necessary for my use, I'm quite satisfied with Supremo Remote and will be happy to renew my license. The price is good for the scope of the software and I don't need more.

Pros:

The software can also be easily installed remotely if the domain user does not have admin rights. you have the option to have them start automatically in the background, so that you can access a computer at any time, even if the user can no longer make any inputs or is not very gifted with computers ;)

Cons:

Unfortunately, the performance is very poor compared to competing products. The video is jerky, inputs have a clear latency. Unfortunately, all other remote maintenance programs that I have used so far perform better here.

Alexander
Director in Belgium
Internet, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Supremo does the job

3.0 4 years ago

Comments: Solved many problems at customers via this support tool.

Pros:

Installation is easy.. Create your own look and feel in minutes.

Cons:

Waiting for months for an update to support Azerty keyboard from another country. (Working with Qwerty keyboard in home country). Even with map functionality special characters doesn't work.

Nanosystems Response

3 years ago

Hello Alexander, thanks for your review. With the Map Keyword (feature available in the Control panel of the remote toolbar) you can use the Azerty keyboard on the remote machine. Anyway, we are available to provide assistance to your device in case this actually doesn't work on your machines. Feel free to contact us at https://www.supremocontrol.com/contacts/ for further assistance. Kind regards!

Fernando
CTO in Spain
Legal Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The best remote control desktop application

5.0 2 years ago

Comments: The best remote control desktop application

Pros:

Easy install and superb features. It solves my 100% remote support service / server monitoring.

Cons:

Doesn't work with remote sound and perhaps you could improve the screen resolution.

Balazs
Technician in Slovakia
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Supremo Remote Control

5.0 2 years ago

Comments: We used Supremo for remote support / helpdesk. We saved lot of time with this software. Most problems can be easily fix remotely instead of on-site service.

Pros:

Easy of use software, contact list, remote printing, file sharing and multiscreen support

Cons:

Nothing. We have very good experience with the product.

Malcolm
Support in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good for remote working and desk top support

5.0 2 years ago

Comments: It has helped reduce the support team teklephone times with customers

Pros:

If you deal with remote customer support than this product is good for you. It's simple to get customers to download the current tool for their computer.

Cons:

The mobile version on a tablet is not easy to scroll down or up

Martin
CEO in Austria
Computer Networking, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

One of the best remote desktop softwarw

5.0 2 years ago

Comments: I support about 500 clients and servers.

Pros:

Simply, I use it on many different clients

Cons:

Sometimes the adressbook is a bit tricky

Marcos
CEO in Portugal
Computer Hardware, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Better then Teamviewer and Cheaper

5.0 4 years ago

Pros:

Works very well, and do what is proposes...

Cons:

Updates are sometimes a problem in clients!

Nanosystems Response

3 years ago

Dear Marcos, thank you for your advice. In order to analyze the problem you highlighted, we kindly invite you to contact us and indicate more details by writing on the online contact form: https://www.supremocontrol.com/contacts/ Best regards

Fabruzio
Technician in Italy
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Supremo is a good choice when you need to remote connect

5.0 5 months ago

Comments: I often use Supremo at work. The connection is usually fast, it may be slower if the quality line is not good of course.
It's important to be able to remote connect to give assistance to your customers.
I can connect also in unattended mode if on remote machine the service is running and I have set a secondary password. Really useful.

Pros:

Supremo is easy to download, install, launch and use. These 4 features are fundamental, especially when you need to remote connect to help and assist (your peer could not be skilled in IT, so simple task to allow a remote connection are mandatory. When you launch Supremo you see on the left side your ID and password if you want to receive a connection (and/or a file transfer); in the right side you will input the remote ID and then you will be asked for the password (you can choose a secondary if you often connect to the same ID). You can execute it at windows startup as a service. A really good product, surely recommended.

Cons:

Sometimes even if it is started it does not load. You have to kill the task and relaunch the service

Sara
Engineer in Italy
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Super Supremo!

5.0 6 months ago

Comments: Among the remote connection programs, Supremo is the one I prefer.
The interface is simple and the the program is very light. The remote connection runs without any slowdown.

Pros:

I use SupRemo every day to connect to remote computers to give support for various issues (email, windows, apps problems...). The installation of supremo in simple and fast. The remote user just tells the ID and the Password and you can connect to remote machine. You can also connect in unattended way setting a secondary password (install supremo as service and start it with windows). The remote connection is always smooth, with no slowdown. You can share files and run supremo as administrator (useful if the user has no administrator rights and need to interact with some credential pop ups). The support is excellent.

Cons:

sometimes it crashes and needs to be restarted

Russell
Director in UK
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great remote control software

4.0 4 years ago

Comments: Great piece of software that does exactly what we need it to do.

Pros:

It is easy to use software for an affordable price and allows us all to remote in to the same devices at one time which is a feature we didn't previously have with other software.

Cons:

When rebooting a PC we are connected in to it only reconnects us half of the time, but that is easily solved by just exiting and re connecting to the PC manually. It would be nice for the GUI to be able to be full screen on our PCs so we can see all of the device names in the address book if they are long.

Nanosystems Response

3 years ago

Dear Russell, the functionality requested is already available for macOS. Our development team will verify the possibility to implement it on Windows. In order to be up to date, you can subscribe to our newsletter (click on the following link to register: https://www.supremocontrol.com/newsletter/ ) Best regards

Bruno
IT Director in Portugal
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good option for remote support

4.0 2 years ago

Comments: We've been using it for at least 4 years, we have encouraged our clients to buy it when professional use is necessary, and we are considering keeping Supremo as our remote support software

Pros:

Easeness of use, price, good for unatended support, personalisation with our logo and contacts

Cons:

For me, not being able to use Copy and Paste functionality to transfer files, is a big con. Take control of PC

Fabian
In in Ecuador
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Supremo Review

5.0 2 years ago

Comments: I have used the software for several years, giving remote support to my clients, and I have not had any problems.

Pros:

Ease of use and installation is the main feature

Cons:

For the job he did, it's perfect. Easy to use, does not require a difficult installation process.

Carlos
Service Engineer in Spain
Biotechnology, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Good profit using this software

4.0 2 years ago

Comments: Very good experience. Forthe product cost you receive high performance level.

Pros:

Very fast connection and highly image resolution of the remote equipment

Cons:

Sometime lost of connection and there is no reconnection again

John
Owner in Denmark
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy Remote control with High Security

5.0 2 years ago

Comments: Big help in my business supporting my customers

Pros:

Easy installation , user friendly and fast connection.

Cons:

Have not Found any problems, every function works

Daniel
Chief in Switzerland
Building Materials, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Professionel Software

5.0 4 years ago

Comments: Help me by question with account departement

Pros:

All my platforms are supportet ( only Android to PC )

Cons:

Connecting from PC to Android devices not possible

Serge
Gerant in France
Telecommunications, Self Employed
Used the Software for: 2+ years
Reviewer Source

The essential tool at an affordable price.

5.0 2 years ago

Comments: I use it every day to work remotely or troubleshoot remote servers and PCs or transfer data to remote PCs.

Pros:

Easy to use product Attractive price compared to other products in the same category. I work alone and I used it daily Nothing to complain about

Cons:

I did not really understand how to use it independently on a USB key with the current license information.

Rafael
Director in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent remote access app.

5.0 last year

Comments: On the whole a solid app that does what it says on the tin. For host users who have single monitors connected to their computers, this is probably the best overall software on the market.

Pros:

Getting the host user to go through the steps required to install and use the Supremo software is pretty easy. As a caveat we do use other software that advises on the local (remote) screen where you are in the preparation stages, which Supremo does not do. Otherwise we would have awarded 5 stars in this category.

Cons:

It can't handle multiple monitors at the host end, so sometimes you have to ask the host user to move windows from one monitor to another.

Nico
administrador in Spain
Computer Hardware, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

erreka

4.0 4 years ago

Pros:

it is easy to configure and inexpensive.

Cons:

it is not known how many sessions are open. To be able to close them from the administration panel. Before, the client and the server could run on the same computer at the same time, now not

Nanosystems Response

3 years ago

Dear Nico, a functionality that allows to visualize ongoing sessions will be launched soon. Thank you for the suggested improvement about the closure of sessions from the administration panel. Regarding the last point, we kindly invite you to contact us for more information: https://www.supremocontrol.com/contacts/ . Best regards

Lee
Director in UK
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Perfect for remote support.

5.0 4 years ago

Comments: I've used this now for 4 years and have very few problems. It's perfect for what I need.

Pros:

The fact you can install this as a service and enable un-attended remote access to servers etc is superb. It's also very easy to use.

Cons:

The address book is a bit "clunky", it works okay it's just not very intuitive.

Jakub
Jakub
Owner in Poland
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Baltic IT review

4.0 4 years ago

Pros:

Supremo offers professional features and high quality at an affordable price.

Cons:

Speed of the connection and overall performance could be faster.

Jaroslav
programmer in Czechia
Industrial Automation, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Dites Czech Republic

4.0 2 years ago

Pros:

simply and not expenzive

Cons:

Poor performance on different screen resolutions

Joao
CEO in Portugal
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool

5.0 2 years ago

Comments: I like it very much, because never let me stucked.

Pros:

Everything is smoth and easy to do. I like the reporting tools also.

Cons:

the need to use file transfer. It's easier to do copy-past

jean luc
Manager in France
Business Supplies & Equipment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

supremo usage

5.0 2 years ago

Pros:

It's very easy to use and the price is affordable

Cons:

Nothing. The job is done. We bought it to assist our customer and the software manages perfectly

Igor
IT manager in Croatia
Computer Hardware, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best decision was to move to Sopremo

5.0 4 years ago

Pros:

Ease of manipulating the address book and users

Cons:

It would be great to allow quiet installation