--- description: Learn more about GUIDEcx price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GUIDEcx Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Project Management Software](/directory/30002/project-management/software) > [GUIDEcx](/software/175189/guidecx) # GUIDEcx Canonical: https://www.capterra.co.nz/software/175189/guidecx Page: 1 / 4\ Next: [Next page](https://www.capterra.co.nz/software/175189/guidecx?page=2) > GUIDEcx is a customer onboarding platform for internal and external teams designed to shorten time to value and decrease churn. > > Verdict: Rated **4.7/5** by 64 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses GUIDEcx? Any company looking to improve onboarding efficiency, reduce time to initial value and engage customers during onboarding. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 64 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: GUIDEcx - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: GUIDEcx license pricing starts at just $100/month. Choose from one of four plans based on your unique needs: Starter, Professional, Premium, and Advanced. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, India, Israel, United States ## Features - Account Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Budget Management - Chat/Messaging - Churn Management - Client Management - Client Portal - Collaboration Tools - Communication Management - Customer Engagement - Customer Experience Management - Customer Portal - Customisable Templates - Dashboard - Document Management - Email Management - Engagement Tracking - File Sharing - Gantt/Timeline View - Health Score - Issue Management - Milestone Tracking - Multi-Channel Communication - NPS Survey Structure - NPS of Customers - Onboarding - Performance Metrics - Portfolio Management - Project Planning/Scheduling - Reminders - Reporting & Statistics - Reporting/Analytics - Reporting/Project Tracking - Resource Management - Self Service Portal - Surveys & Feedback - Task Management - Third-Party Integrations - Time & Expense Tracking - Training Management - Usage Tracking/Analytics - User Onboarding - Workflow Management ## Integrations (6 total) - Gainsight CS - HubSpot CRM - Jira - Salesforce.org Nonprofit Cloud - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Project Management Software](https://www.capterra.co.nz/directory/30002/project-management/software) ## Related Categories - [Project Management Software](https://www.capterra.co.nz/directory/30002/project-management/software) - [Onboarding Software](https://www.capterra.co.nz/directory/30819/onboarding/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [Digital Adoption Platforms](https://www.capterra.co.nz/directory/31638/digital-adoption-platform/software) - [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software) ## Alternatives 1. 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[Trello](https://www.capterra.co.nz/software/1010321/trello) — 4.5/5 (23487 reviews) ## Reviews ### "Great project management for the stage our company was in" — 4.0/5 > **Gerrit** | *12 December 2024* | Logistics & Supply Chain | Recommendation rating: 7.0/10 > > **Pros**: The project management and email notifications for customers is extremely useful. > > **Cons**: There are times when the platform is slow and has outages. ----- ### "Only one word needed, AMAZING\!" — 5.0/5 > **Cameron** | *17 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: Using Beyond for our company has made our day to day operations a million times easier. Our company onboards Dealerships and salespeople. Before using Beyond, we had an excel spreadsheet that we updated daily. This was not an effective method for our company. We wanted to find something new and innovative. A platform that was easy for not only our company to use, but also easy for our clients to use. There are a lot of companies out there that offer great platforms, however Beyond was the right fit for our company. It is new, fresh, and customizable to each user. I have shared a little about how great the system is but that is not the best part about it. The customer service you get from the Beyond team is hands down amazing\! Anytime I have a question I just type it in the chat icon, on the bottom left corner, and I get a response very quickly. The attention to detail the Beyond team has is outstanding. There were a few tasks I had in one of my projects that didn't have attachments on them and Customer agent noticed this. Customer agent recognized that the milestones in all our projects were the same with some exceptions, and he brought this to my attention. The attachment that was missing was a crucial attachment our clients need when launching our platform. That is great customer service. I can go on and on about how great this company is. On behalf of our company, Build-A-Brand, I would like to thank Beyond for providing us with the tools we need to have an effective onboarding process. > > **Cons**: There are no cons at all. This is a great product. I encourage everyone to check this out and use Beyond. It will change your life\! > > The benefits I received from this product include: Structured onboarding process, stress free day, engagement from our clients, and the ability to become more efficient throughout the day\! ----- ### "Easy Easy Easy" — 5.0/5 > **Sam** | *18 September 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Ever since we investigated, purchased and initiated GCX at our company we found the process to be quite easy\! The interface is quite intuitive, the software is solid and rarely has bugs. The training and resources are plentiful. > > **Cons**: There are some small features that don't make sense, like downloading multiple files from a task, you don't have the option to download in bulk or as a zip file. But I'm sure that is coming - they've thought of almost everything. > > We've been able to solve our customers feeling like their onboarding is a black box. They're have access to see the project and share it with their leadership at any time. That goes both ways too, we're able to point to the client when they aren't fulfilling their end of the work. ----- ### "Check the Details Before Falling for the Sales Pitch" — 1.0/5 > **Pete** | *24 June 2022* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Their sales team was incredible. They know what they're doing, and they're excellent at bringing in senior executives to help close the deal. > > **Cons**: The software was very buggy and did not have basic functionality that we have grown accustomed to in many other systems. > > There’s a bit of irony when you fail to onboard with onboarding software. After more than 4 months, we decided to cancel their service and have moved to another onboarding platform. It’s possible that my personal expectations were simply too high, so I will share specific details with you so that you can judge for yourselves. The latency we experienced was very noticeable. Clicking between cards was not seamless, and we found that it took almost 7 seconds to load content onto the primary page. Checklists on tasks look great until you want to rearrange sections. You can’t. Task groups were promised to us as a feature that would replace the need for subtasks. They couldn’t be rearranged. They couldn’t move up, down, left, or right as you might expect if you have used any other Kanban style tool. If your team tends to share their own screens with onboarding customers over Zoom, be prepared to show your customers your merge field logic. Personally, I wasn’t going to show my customers “Hi {First Name}.” The list continues. ----- ### "Scalable and customizable" — 5.0/5 > **Emma** | *4 October 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: GuideCX has been a great asset to our customer onboarding, allowing us to streamline our processes and creating more capacity for our team as we scale. We find the tool to be user-friendly both internally and with our clients, and we also really value the flexibility of our customers interacting solely via email while keeping central information housed within the platform. As an admin, the reporting and insights the tool provides are valuable to ensure we understand what is delayed or at risk and highlight opportunities to optimize our processes.As we have continued to evolve our processes for different onboarding experiences (product types, client types, launch tasks), being able to recreate and adapt templates easily within the tool has made this process seamless and keeps our team organized and on track with very little overhead needed. The GuideCX team is also awesome; their attentiveness, responsiveness, and enthusiasm made ramping up into the tool and beyond a great experience. > > **Cons**: The one area we'd love to see improvement in is a better system for managing tasks beyond a launch/go-live. The tool is built to manage the onboarding process, but we have some post-onboarding follow ups that would be great to be able to manage within the tool as well - but the GuideCX product team is exploring solutions here. > > In addition to the product, the onboarding and support teams at GuideCX have been great ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.nz/software/175189/guidecx?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/175189/guidecx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data