JumpCloud Directory Platform Reviews

Jumpcloud as our primary directory

Comments: Overall Jumpcloud has been a great way to integrate cloud and operating system logins for our company

Pros:

broad support for many platforms as well as many login languages and operating systems

Cons:

I feel like despite paying for the best customer service that we dont always get the most knowledgeable people supporting us

Holistic And Neutral Solution For IAM And Device Management

Comments: JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and device management combined in a single unified SaaS-based solution. The neutral approach by serving well established standards such as LDAP, SAML and RADIUS for AuthN/AuthZ and having the capability to managed identities (user and their devices) and credentials including SSH-keys on devices is a true differentiator to competitive solutions. On top, JumpCloud's agent for devices enables broad and versatile capabilities to deploy software, configure endpoints and even use this for remediation purposes. Recently, extremely useful additional capabilities have further enabled the value of this solution. Broad insights about systems and the directory itself, consumable via UI and API's, not only helps IT admins in their daily operations, but also serves well for Information Security and GRC-related purposes such as auditing and compliance. Their API's have also enabled capabilities to better orchestrate and automate the on-/offboarding of users and their respective devices and gives good options to venture into ChatOps. New features related to MDM for macOS are now giving an opportunity to further simplify the overall management of the Apple-flee. Especially since macOS Big Sur, the stronger focus on MDM is another enabler.

Pros:

The most important benegit, as highlighted above, is that there is no reliance on any on-premise or self-hosted directory infrastructure. A cloud-native solutions such as JumpCloud allows to operate efficiently without being forced to configure, maintain, operate and secure a footprint-heavy stack.

Cons:

Until now, MFA is limited compared to other players in the field like Cisco Duo. More options, such as Push-MFA or even QR-codes to be used as multiple factors during authentication across devices and protocols, including LDAP/RADIUS, would further enable leaner footprints and higher efficiency.

Works well until it doesn't, then it'll take a long time to get right.

Pros:

Seamless, Platform agnostic SSO and User account management. Cloud LDAP Sync to MS and Google. Does what it says on the tin, Managing Admin and User access is a breeze as is tracking our company assets while working from home. Highly portable (our workforce all WFH as primary place of work since Covid).

Cons:

Mac installer is a bit temperamental. Console on mobile is not responsive. Clears saved payment details without warning. Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to get access to our businesses IT SSO.

Fantastic solutions for disparate business structure

Comments: Jumpcloud allows us to control our security stance by giving us assurance that when we suspend a user, they are suspended.

Pros:

I really love that this software allows us to take control over a wide variety of computers, provides a central IDP for LDAP and Radius and allows us to provision computers and users with ease.

Cons:

At this point, I think the only thing I am missing is the ability to control apps outside of DEP with Macs (like Chrome and Google Drive). Also linux app control.

Look out Microsoft AD...

Comments: I was hired into my organization to bring on a directory platform and consolidate our IT practices among users and computers. I came from a microsoft active directory shop, but my new company was not interested in AD. That was a seemingly tall task, until I found JumpCloud. I thoroughly enjoy coming into work and using jumpcloud to build the next era of our IT practices and procedures. We are primarily focused on SSO at the moment, and that is proving to be very simple to configure. I am looking forward to getting devices managed with JC in the next coming months using their pre-defined policies, as well as their command runner feature and powershell module. JumpCloud will soon be a serious competitor to Microsoft's admin suite, and I am very happy to be on board.

Pros:

SSO integrations are incredibly easy to configure, no matter if you are using a prebuilt configuration or need to make a custom connector. Having SSO, LDAP, Radius, MFA in the same platform as device authentication and configuration policies is something I have not found outside of Microsoft AD and JumpCloud. There are remote management and monitoring tools out there that claim to do these things, but so far JumpCloud has proven to be incredibly simple. I am constantly amazed that my tests just work within the first few tries. I am used to Microsoft environments where testing gets very tedious and gives minimal feedback on how to make things work. JumpCloud supports MacBooks like a champion. If your office is heavily invested in MacBooks, and you are looking for an easy way to centrally manage authentication and hardening, JumpCloud is the tool for you. By far my favorite feature is "Submit an idea" right in the admin console. You get the sense that they really care about their admins and want to make a tool that is always getting better.

Cons:

1) No nested user groups! I feel this is essential for identity and access governance. 2) The device policies that they have available cover a lot of the base security hardening needs, but I am excited to see just how much of the various supported OS jumpcloud will eventually be able to tap into. I would love to see JC mirror Active Directory Group Policies as much as possible, and continue to get more configurations added for MacOS. 3) iOS and Android devices are not able to be managed by JumpCloud, but I have been told this is coming by the end of 2021/early 2022. 4) Only TOTP MFA is supported for the admin console, and after getting SSO set up on a lot of tools the pain of that is getting to me, but I know they are working on this feature as well. 5) I personally believe that a remote desktop tool would make JumpCloud the king of IT tools.

Everything I Need, Without the Aggravation of AD

Comments: I have been very happy with JumpCloud. I used to run an ActiveDirectory system for the small amount of users I have, and AD is so old, clunky, and often overkill. This is a lightweight solution that can allow you to manage your organization with ease using users, groups, and policies. Setting up a user in another state is just a click away on the panel.

Pros:

Very simple, quick package install that takes seconds. I love that the agent runs as service with a tiny footprint. You make changes using the web console, and they propagate down within a minute. Password syncing is not an issue. Just as if you were using AD, password syncing works fast. I loved how easy it was to setup RADIUS for wireless. I had it up and running within a couple of minutes. Agent installation on our machines was either done by a small installer, or in the case of Linux, a simple copy-and-paste command pasted into the terminal.

Cons:

No mobile app yet. I am hoping this will change in the future so I can make changes without having to log into the browser.

JumpCloud Directory Platform - Windows, MacOS, Linux

Pros:

LDAP as a service, policy and identity management, and user set up (SSO, assigned directories) were all critical features we use on a daily basis and work well.

Cons:

Limited policy creation settings, could use custom policies or a larger variety of presets on both Windows and MacOS.

Great LDAP solutions for small businesses

Comments: Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.

Pros:

The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

Cons:

No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

Great AD alternative

Comments: With end users using G Suite for file storage and sharing, we are able to manage PCs and end user credentials without needing to deploy Active Directory.

Pros:

Easy to manage web interface with clear categories and policies.

Cons:

Client installation on PCs was more complex than I would have liked.

Cloud Directory

Comments: It simplifies IT structure, while integrating with cloud providers. Really easy to add SAML apps and keep everyone secure accessng with a single authentication.

Pros:

It is really up-to-date to latest technologies and protocols, so that security is at its best. Being SaaS it is easy the deployment. It is an excellent choice to replace local ADs.

Cons:

Documentation is not easy to surface. The interface could be much better, as well as some functionalities such as export/import groups.

JumpCloud Directory Platform Review

Comments: Overall, I had a positive experience with JumpCloud Directory Platform. The platform provided me with the tools I needed to manage user access and permissions across my organization's various devices and platforms. The customer support team was also very helpful and responsive whenever I had any questions or issues. While there were some minor drawbacks, I would definitely recommend JumpCloud to other organizations looking for a directory platform solution.

Pros:

I really appreciated the simplicity and ease of use of the platform. It was very intuitive to navigate and understand, even for someone like me who doesn't have a lot of technical expertise. The ability to manage user access and permissions across multiple devices and platforms was also a huge plus.

Cons:

The pricing was a bit higher than I expected, especially for the more advanced features. I also encountered some minor issues with the user interface and had trouble finding certain settings and options at times.

JumpCloud Directory Platform: Empowering IT Management and Streamlining Workforce Efficiency

Pros:

JumpCloud Directory Platform offers flexible deployment and feature-rich solutions. It seamlessly integrates with Google Workspace, enables efficient device management, and automates tasks. With constant updates and a user-friendly interface, it's a complete IDP solution for our systems.

Cons:

JumpCloud Directory Platform is a solid alternative to Active Directory, but lacks some features like Google Groups and iOS management. Recent updates have improved functionality, but automatic updating for Mac apps is still missing.

Perfect solution for an easy to implement IT systems management

Comments: The initial problem we were trying to solve was user management as we were originally a smaller company and used a lot of shared machines. Once we got on board with Jumpcloud, the ease of understanding and implementing device policies was near second to none, and even the use and set up of a Radius server for our Wifi management was near second to none. Finally, the support received from Jumpcloud is definitely second to none. If you have any issues, they're more than happy to jump on a call with you to work through an issues you may have, or to listen to any feature requests you're needing.

Pros:

The ease of use of Jumpcloud and setting up our office equipment is the best thing about this service. Being able to add users with the ease of a click to shared machines, or adding new staff to your office Wifi, or make sure you have the best policies in place to keep your machine secure. JumpCloud is by far the best solution for those smaller businesses that don't have the time or the budget for a dedicated IT team

Cons:

There isn't much to not like anymore. They now have VPP deployment for Macs and custom package deployments for mac. The only shortfall, for now, is that there currently isn't the ability to do automatic updating of Mac apps purchased via VPP. The last part that we'd like is iOS management.

JumpCloud is an IT Administrator's Dream if you want value and ease of use

Comments: The simplicity of use has allowed us to skill up IT Staff quickly to act as System Admins

Pros:

Simplicity, constantly enhancing UI, constantly enhancing features

Cons:

Wish the SSO feature was more robust when we procured JumpCloud (we were an early adopter), as we would have possibly opted for it over Okta

Cloud Directory Done Right!

Pros:

JumpCloud offers a versatile interface, responsive support, and they embrace automation. I have used the policies feature to help manage Windows and MacOS. I deploy scripts using JumpCloud extensively, and they offer their own for different actions via GitHub. Various multi-factor authentication methods are supported, which I have used to further secure user VPN connections.

Cons:

Managing scripts via the "Commands" window could use some fine-tuning. It can prove difficult to manage many at once or make bulk edits, for example.

Long time customer with all Mac fleet

Comments: Overall it is fantastic and is getting better all the time.

Pros:

Gave us a single complete IDP solution for all of our systems and services.

Cons:

Deploying JumpCloud in a zero touch flow when using a 3rd party MDM is not well supported.

Pricey but Worth it to the Right Organizations

Comments: With the move to the Cloud for so many applications and the move to the home for so many workers, Active Directory doesn't make sense for the typical organization. Based on trust of devices and better suited for office-centric installations, the "Zero Trust" aspect of JumpCloud allows you to free the users from the office network and safely access corporate data from anywhere with a high degree of security and control.

Pros:

Powerful features allowing you to integrate Single Sign-On and develop a platform for frictionless access from any device to any resource. It gives me as an MSP (Managed Service Provider) the ability to manage access security from a single cloud-based platform.

Cons:

Pricing can add up quickly, and a prospective user should carefully plan out your implementation strategy so you can look at their different pricing scenarios and not overbuy. Also, there is weakness in the strategies for security revolving around password resets and for lost/stolen mobile devices.

Great for Apple Environments

Comments: Security benefits and access management. I now know if a user account has been locked. out remotely, and am able to provide support without being colocated.

Pros:

Quick and easy configuration setup with a very in depth support [SENSITIVE CONTENT] available to help you get on your feet and running quickly.

Cons:

Some critical components are not outlined early on as something that should be denoted for future use. (Certification renewal requires the same account, this was likely implementation error on our end, but caused major headaches)

Solid way to manage users

Comments: I use jump-cloud for my own business and my clients primarily to help with user management and to manage access to the various services that are used. It jump make all this easier.

Pros:

It solves a bunch of problems all at once. You can have Jumpcloud handle your G Suite/Office 365 password, then use that same password for your computer logins and well as for your office's WiFi. A lot of people miss that last one. Small business rarely change the WiFi password, so every exemployee knows how to log in. With Jumpcloud Radius service, everyone uses their Jumpcloud password to log in. If someone is no longer with the company, you disable their Jumpcloud account and they no longer can log in. If you are a Linux admin, Jumpcloud's system agent can handle password, or even better ssh keys with two-factor authentications. This really take security up while making all it easy to manage. They keep adding features as well, like recently added management of Bitlocker.

Cons:

I only have minor grips. Like to manage LDAP, you have to create an LDAP bind user. No big deal, but that is the only thing I'm going to use that account for. The fact that it shows up as an option for G Suite or for system log ins is unnecessary. Seems like that should be a special user locked away under LDAP tab somewhere.

Support is the real MVP at JumpCloud!

Comments: I was using JumpCloud LDAP for a Company's many IT devices and providing staff permissions and access to several intranet websites via single-sign-on. I very much appreciated the 10 free users, as this made it possible to configure the environment fully at a micro-scale for no cost, before onboarding our entire team. While I could have provided LDAP and SSO from on-premise infrastructure, JumpCloud provided an entry point into this ecosystem that was relatively new to me and also the security and stability of knowing that our business-necessary services would remain accessible in case of an on-premise server error.

Pros:

JumpCloud has excellent support. I was using JumpCloud's LDAP as a service and encountered an issue early on where I suddenly could not view my tenants. Normally, this would be a negative thing, but Support quickly diagnosed the issue as being on their end, and escalated my ticket, at 2 AM Eastern. Knowing it was out of my control and assuming that our services would just start working again when it was resolved, I went to bed and woke up to an email from my support tech. The email had been sent one hour later and informed me the issue should be resolved and to please try again. It worked flawlessly from then on, and I only stopped using it because the business I was integrating it into announced it was closing. Will definitely use JumpCloud again next time I need SSO.

Cons:

I found the JumpCloud interface confusing at times. Accessing a Tennant locked me into viewing only that tenant's data and enabled services, which became an issue as I was trying to activate certain services on that tenant and could find no way to do that from the Master Administrator interface. I would love to see more in-depth instructional videos on their YouTube, as these seem like common things to need to do. Still, considering the responsiveness of support, if the project had not shut down I'm sure I would have been able to learn the interface fairly quickly.

Divorcing Microsoft Active Directory, married nibble SaaS and cloud simplicity

Comments: Jumpcloud has helped me move the authoritative directory to the cloud, unify sign-on and simplify end-user password sprawl.

Pros:

Jumpcloud is a great alternative to Microsoft Active Directory, I've rolled out JC at several firms and enjoyed the simple to use and easy to deploy, yet powerful service they provide. A big plus is that JC is designed to be OS agnostic, so I can deliver the security, management, and scripting I need to endpoints and servers while allowing end-users to choose their preferred OS.

Cons:

not much to add here, it does what its supposed to do.

Triggerbob

Comments: Ok, a few bumps along the road but a growing product

Pros:

SSO specifically for the Mac. Improving MDM.

Cons:

Third party MDM integration and agent implementation is painful

Easy deployment

Comments: I highly recommend purchasing JumpCloud. This software will provide all the tools they need to manage their users and devices in one place.

Pros:

JumpCloud is very easy to install on devices and can be installed on Windows, Linux and MacOs. The UI of the software is simple and easy to use as well.

Cons:

Without proper training, it could be dangerous to make changes in the settings and configurations.

Excellent

Comments: Very very good

Pros:

User and password management is very easy to implement

Cons:

Not sure what to put here but I didn't find thing which I can put here

AD without AD

Comments: It works.

Pros:

No on-prem to deal with. Pretty GUI that also I don't have to deal with.

Cons:

Starting to get fragmented with different pricing tiers.