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About Tailor Brands

Tailor Brands is a revolutionary business-building platform that simplifies every step of starting, managing, and growing a business.

Learn more about Tailor Brands

Pros:

The software is billed as a universal set up to help get an LLC and all related aspects of a business up and running.

Cons:

They do not provide you with a phone number to call them (must be trying to hide).

Tailor Brands ratings

Average score

Ease of Use
4.2
Customer Service
4.0
Features
4.1
Value for Money
3.8

Likelihood to recommend

7.5/ 10

Tailor Brands has an overall rating of 4.2 out 5 stars based on 296 user reviews on Capterra.

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Filter reviews (296)

Alexandria
Alexandria
Entrepreneur in US
Verified LinkedIn User
Cosmetics, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Started my LLC with ease!

5.0 2 years ago

Comments: My experience with Tailor Brands was amazing. I usually feel anxious when I feel out documents but since everything was so organized I was able to correctly feel each section out.

Pros:

I loved how easy it was to start up my LLC. Each step was was categorized by section and I was able to go section by section to ensure that each step was completed. It was very organized and I loved how simple it was to maneuver.

Cons:

I felt like I was called too much as opposed to emailed. I felt like everything I was contacted with about buying certain upgrades could have been communicated by email.

Verified Reviewer
Verified LinkedIn User
Apparel & Fashion, Self Employed
Used the Software for: 1-5 months
Reviewer Source

A starting guideline

5.0 2 years ago

Comments: My overall experience is very positive. I feel that my business is safe and compliant with legal requirements and that I have legitimate documents available when I need to implement policies, contracts, ect. The ease of managing the website and my online store are SO VALUABLE. I'm so glad I saw an ad on instagram for Tailor Brands right as I was trying to figure all of this out.

Pros:

The legal documents and website development features that Tailor Brands gives you are so easy to use and a weight off your shoulders. They take you through each step needed for your business, and some of which you didn't realize you needed until seeing it down the list they provide.

Cons:

The customer service is somewhat limited in the answers they give, pointing you towards an email you may have received or towards a state phone number. But overall I'd say they are helpful.

Sean
CEO in US
Arts & Crafts, Self Employed
Used the Software for: 1+ year
Reviewer Source

don't waste your money on tailor brands

1.0 10 months ago

Comments: terrible. when I request a refund for the charges they weren't supposed to take from my account they offered a store credit instead, after I had already explained that I would never use their services again.

Pros:

they create a false sense of security by scaring you into thinking there will be fines and penalties if you don't opt for their overpriced services. it felt easy at the time, I later realized that I could have done it all myself and been totally fine. at one point I actually got a letter from the secretary of states office warning of a scam they had just pulled on me.

Cons:

I tried to cancel my subscription since they hadn't delivered the services I had been paying for, they charged me for an extra year before they closed my account

Tailor Brands Response

10 months ago

We’re sorry to hear that you’ve had a bad experience at Tailor Brands and apologize for this. We will learn from this case and will work on improving it in the future. I can see that someone from our team has reached out to you with a solution. We would love for you to reply so we can fix this issue in no time :) Looking forward to hearing from you! Kind regards, Tailor Brands Team

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Small Business Branding Made Easy to Create

5.0 2 years ago

Pros:

It is all in one use from graphic designing up to email marketing. Helpful and easy to use for beginners.

Cons:

The customer service is not that effective or hard to contact. The billing fees are sometimes not good.

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Awesome jump-start to a successful Business launch!!

5.0 2 years ago

Comments: I have realized how professional and easily asssible my business has become. And to know that I created it with little to no experience was amazing! Truly gratifying!

Pros:

Tailor Brands provided the necessary tools and resources thatbreally helped to get my Business designed, prepared and launched which is easily managed through my personal log in. Awesome experience thus far!!

Cons:

Logo design and options made available can be more detailed. Request that accounts get two Logo options instead of one.

REBECA
FOUNDER in United Arab Emirates
Marketing & Advertising, Self Employed
Used the Software for: 1+ year
Reviewer Source

DISGUSTING SERVICE

1.0 7 months ago

Pros:

easy to use and that's about it really,

Cons:

they charged me for 4 years continually for something i never used

Tailor Brands Response

4 months ago

We’re sorry to hear that you’ve had a bad experience at Tailor Brands and apologize for this. We will learn from this case and will work on improving it in the future. I can see that someone from our team has reached out to you with a solution. We would love for you to reply so we can fix this issue in no time :) Looking forward to hearing from you, Tailor Brands Team

Holly
Holly
Operating Manger in US
Verified LinkedIn User
Consumer Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Upselling Process

1.0 last year

Comments: Be where when they call for all their upsells. You are stuck once they added it to your dashboard and have billed you. Filing with the BBB and disputing the charges to see if that can fix this upselling nightmare!

Pros:

I had looked forward to working with Tailor Brands and that it was a one and done deal. Had the products I needed.

Cons:

But, as I was still filling out the application for my LLC a representative called me and proceed to upsell me on other items some of which I had already researched and wanted to purchase next month. She added a service I wasn't ready for and when I requested my money back on that item they said they had to research it. I didn't receive my money back because I had clicked on the tab but never went any further than that. The representative was very hard to understand. Now I'm stuck with a product that doesn't suit my current needs.

Tish
Tish
CEO in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Owner

1.0 2 years ago

Comments: Awful! they never really help me with my site, after paying them to set it up for me I had to pay some one else to put the content in. At first I was able to edit my site via my phone then all of a sudden when I log in to make changes or add a product it was acting like I had never had a site and to start over. When I contacted them to ask why? I was told to send them what I wanted to add and they would for me. Next when I went to edit my site via my PC the same thing happened. I'm not paying for what I already paid for. I have a website I can't edit. I have product that on the site that I no longer have but can't remove it. I feel like they are doing me this way because I'm 64 yrs old and I don't have anyone to help be. So they just took advantage of me, sold me something and left me to figure it out on my own.

Pros:

Taking to [sensitive content hidden] they were fun.

Cons:

There is no customer care via phone, and they are not very helpful when the do return your email. The only phone call you get is when the sales team wants to sell you something.

Tailor Brands Response

2 years ago

We apologize for the inconvenience caused and take full responsibility for your bad experience and will be very happy to help change it. I have been trying to locate the email you sent to our support team, but having trouble finding it under your name. We'd love to take a look at this for you and provide you with a satisfactory solution to this issue :) Would you mind giving us an email address we can contact you at? Or you can also reach out to us at [email protected]. Kind regards, The Tailor Team

Brittany
Brittany
Founder in US
Verified LinkedIn User
Arts & Crafts, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Sooooo much Spam.

1.0 2 years ago

Comments: I would recommend an alternative.

Pros:

Website looks good but it was actually disorganized and not so great to navigate.

Cons:

They are disorganized and they spam me like crazy via email, phone, text. Very unprofessional tactics. I've had to block them across multiple platforms.

Tailor Brands Response

2 years ago

We're sorry to hear that you've had a bad experience at Tailor Brands and apologize for this. We will learn from this case and will work on improving it in the future. I can see that someone from our team has reached out to you with a solution. We would love for you to reply so we can fix this issue in no time :) Looking forward to hearing from you! Kind regards, Tailor Brands Team

Verified Reviewer
Verified LinkedIn User
Real Estate, Self Employed
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Worst Pick of website I ever made

1.0 last year

Comments: The Worst Experience I have ever had, they took my money, ran with it, and told me lies!!! for more money, they are trying to get out of me

Pros:

I Regret my choice to choose this website to create something I am not ready for I only needed 3 things

Cons:

I would never suggest this website to anyone I know and don't know it is way too expensive and they harass you with false information

Jessica
Podcast in US
Online Media, Self Employed
Used the Software for: 6-12 months
Reviewer Source

They overcharged me

1.0 last year

Comments: I only used this company once a year ago and they completely took my money and will not provide a refund. They won't even help you if you no longer have a business.

Pros:

I only used this company once. I believe the pricing is ridiculous

Cons:

They have ridiculous fees and they do not provide refunds. I was charged $500 dollars total and was only notified the day before the charge was coming through

Renee
Owner in US
Arts & Crafts, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Horrible customer service

3.0 2 years ago

Pros:

The logo was good but you can not change it once you make it.

Cons:

Horrible company charged for a yearly subscription I was not aware of and they will not refund you even though the day it hit my bank account I canceled they do not send you an email reminder they only send an in app notification and if you don't log in all the time you will not know.

Tailor Brands Response

2 years ago

We're sorry to hear that you've had a bad experience at Tailor Brands and apologize for this. We will learn from this case and will work on improving it in the future. I can see that someone from our team has reached out to you with a solution. We would love for you to reply so we can fix this issue in no time :) Looking forward to hearing from you, Tailor Brands Team

Dameon
Managing Partner in US
Real Estate, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great Product Tailored to your needs

5.0 2 years ago

Pros:

Functionality ease of use of product. Professional services

Cons:

Nothing! Everything was great.Really good service

laquan
Owner in US
Photography, Self Employed
Used the Software for: 1+ year
Reviewer Source

Shots by que

5.0 2 years ago

Comments: My overall experience with tailor brands professional team worthy worthwhile and on point

Pros:

What I liked most about tailor brands it was fast easy understandable reliable also when you reach out to the team they get back to you in a timely professional manner

Cons:

There was nothing I liked least about tailor brands

Naptalie
Owner in US
Arts & Crafts, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Good product, poor communication, no cancelation policy.

3.0 2 years ago

Comments: Logo creation, started out rocky, had to get help because their set up isn't clear, i ended up having to get them to help me merge(and it's still not merged properly) i thought everything else was great until i found out that i couldn't get a refund on a product i am no longer using. Also you can't delete a payment, you can add another but they don't allow you to remove it once it's in their system. Scammy AFI just wanted a refund for something i don't want or need and they said they "couldnt stop a payment that's been started" bulls*it

Pros:

I loved their logo design. This is the only thing worth using them for l, but JUST buy the design, do not do a monthly service, you can get a website set up and do all your paperwork without getting charged more than your legal fees.

Cons:

Zero communication about renewals, yes, i get it, they want you to forget so they can take your money, so of course the don't let you know in an email that you're set to auto renew, that would mean they lose money, there is no cancelation, so now I'm stuck for an entire, with a service i don't want or need. Avoid! Only use for logo creation, everything else is expensive and they bombard you with "upgrades" everything costs extra. Oh, only $72 for an email! Only $35 for a mailbox, only $200 for legal protection.. the list goes on forever until you've been nickeled and dimed to death.

Tailor Brands Response

2 years ago

We apologize for the inconvenience caused and take full responsibility for your bad experience and will be very happy to help change it. I have been trying to locate the email you sent to our support team, but having trouble finding it under your name. We'd love to take a look at this for you and provide you with a satisfactory solution to this issue :) Would you mind giving us an email address we can contact you at? Or you can also reach out to us at [email protected]. Kind regards, The Tailor Team

Leslie
Owner in US
Apparel & Fashion, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Disappointed

1.0 2 years ago

Comments: No customer service. Just a script. Join

Pros:

I did not like anything actually. I was disappointed.

Cons:

Auto-renewal of subscription with no courtesy reminder

Tailor Brands Response

2 years ago

We apologize for the inconvenience caused and take full responsibility for your bad experience and will be very happy to help change it. I have been trying to locate the email you sent to our support team, but having trouble finding it under your name. We'd love to take a look at this for you and provide you with a satisfactory solution to this issue :) Would you mind giving us an email address we can contact you at? Or you can also reach out to us at [email protected]. Kind regards, The Tailor Team

Galina
Realtor in US
Real Estate, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Stay away

3.0 2 years ago

Pros:

Stay away from them. They never sent me any reminder of renewal and charged my credit card without my confirmation. Their policy works for them but their customer. Stay Away from them.

Quinton
Sync Licensing & Music Production/Composing in US
Music, Self Employed
Used the Software for: 1+ year
Reviewer Source

Honest Thoughts

5.0 2 years ago

Comments: My overall experience with Tailor Brands is Phenomenal. I'm glad I saw their ad on youtube while watching some of my favorite creators. Who knows had I not found them I might still be without a business right now.

Pros:

I started with Tailor Brands completely from scratch. What I like most is how easily I was able to start and complete everything as a first timer not knowing what I was doing. They literally walk you through every step of the way.

Cons:

The only Con I could think of would be during the trademark process there was an error that was with the initial form. It had been pushed through by the company they're partnered with. I received an email back a couple days later saying that something was wrong and I'd have to pay extra for the form to be resubmitted. I feel like it was it scanned over quickly before pushing it through by a professional it could have been caught on the front end and avoided the small hiccup. (Since there will be first time business owners that won't quite know what to place where in some cases) Other than that the ENTIRE process was flawless.

Kristen
Owner in US
Arts & Crafts, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Everything I needed to start my own business.

5.0 2 years ago

Comments: It’s been a really good experience. My complaints are honestly minor.

Pros:

Tailor Brands has been helpful in starting my own business for tattooing, arts, crafts, comics and hopefully soon animation. They are also helping me with my annual tax reports for my state which has been really helpful. It is an all in one source to help you start your business.There are a couple of hard things to manage, but I’m designing my website from scratch. They did warn that this is a more difficult way to get a website started, but I needed the freedom to make a large website with multiple pages available. I just wish there was a way to make a “turn page” feature for my comic.

Cons:

Some parts are a little confusing, but the customer service does help with that. Website building is a little on the hard side if you need more than just a template website. I wish they had a webcomic widget for the site building portion, as well as the ability to let the site know that I already have an established bank, and email for my business.

Noah
Director in US
Investment Management, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

All

5.0 2 years ago

Comments: Good

Pros:

Time was very important to me. And Tailor was great in that field

Cons:

Expensive over all was extremely expensive

Sandie
CEO in US
Consumer Goods, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Look no fragrance

5.0 2 years ago

Comments: First, let me say that I didn't set out to start a business. Making handcrafted soap came out of necessity for my extremely problematic skin. After 10+ years, I have enough people joking that I'm their soap dealer, to go legit.One huge problem tho. My circa 1987 technology skill set.Enter Tailor Brands!!!! I wish I could give them more than 5 stars. At first, I half heartedly made a logo for myself. I loved it so much that I decided to read some reviews. Despite some negative feedback, I decided to invest a few bucks for a package. One of the options I was interested in was having a website built. I was called the next day by a sales representative, and offered a few styles and pricing options. The process couldn't have been easier. A few questions and emails later, and have a beautiful online store. It's a little surreal seeing a domain name pop up on a feed, and thinking, that's my baby.Their customer service has been outstanding 👏. One drawback is no phone support. Hopefully, that will change soon. Overall, Tailor Brands has been everything and MORE than I expected.Thanks for making dreams come true!

Pros:

One stop place to start a business. Everything you need is there

Cons:

No phone support. Hopefully that changes soon

Brandon
Boss in US
Arts & Crafts, Self Employed
Used the Software for: 1-5 months
Reviewer Source

New business

4.0 2 years ago

Comments: My experience overall was great. Customer service was fast to respond as well as professional and helpful.

Pros:

The main thing I LOVE about Tailor Brands is that it's truly a one stop shop. No need to look anywhere other than here because they have and do everything that youre looking for.

Cons:

Setting up my website was a little tricky/confussing at first but once you get it you realize it wasn't too bad after all.

Keyshauna
Owner in US
Retail, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Awesome

5.0 2 years ago

Comments: I had the best service and help

Pros:

Everything was great inlike how my paper was processed whithin a week

Cons:

None there was no cons i think prices can be a ittle less or a discount

Bryan
HVAC contractor in US
Construction, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great service

4.0 2 years ago

Comments: Service was great all I had to do is give them money and they handled everything

Pros:

Great customer service. Set by step instructions

Cons:

Logo design is very generic. And you can not upload your own image

Gary
Owner in US
Consumer Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

For the Money...Very disappointed

2.0 2 years ago

Comments: I have spent well over $1000 for what? You Te trying to make me pay for my website twice ...Left messages for help and no response...

Pros:

1 stop shop for llc. I did like the web set up until I had problems with being double charged

Cons:

Can't get a human on the phone to help me..Get flooded with spamBeing charged twice for things

Tailor Brands Response

2 years ago

We apologize for the inconvenience caused and take full responsibility for your bad experience and will be very happy to help change it. I have been trying to locate the email you sent to our support team, but having trouble finding it under your name. We'd love to take a look at this for you and provide you with a satisfactory solution to this issue :) Would you mind giving us an email address we can contact you at? Or you can also reach out to us at [email protected]. Kind regards, The Tailor Team