--- description: Learn more about UserTesting price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UserTesting Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [User Experience Software](/directory/31036/ux/software) > [UserTesting](/software/173755/usertesting) # UserTesting Canonical: https://www.capterra.co.nz/software/173755/usertesting Page: 1 / 6\ Next: [Next page](https://www.capterra.co.nz/software/173755/usertesting?page=2) > UserTesting helps organizations to create the best customer experience powered by human insights. > > Verdict: Rated **4.5/5** by 130 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses UserTesting? Product teams, marketers, digital and customer experience executives across industries, including Retail, Financial Services, Healthcare, B2B and Consumer Tech, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 130 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UserTesting - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$250.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact UserTesting for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Audience Targeting - Collaboration Tools - Dashboard - Feedback Management - Multi-Channel Data Collection - Product Roadmapping - Prototype Creation - Reporting/Analytics - Surveys & Feedback - Third-Party Integrations - Usability Testing - User Journeys - User Research Analysis - Workflow Management ## Integrations (5 total) - Google Calendar - Jira - Microsoft Outlook - Slack - Trello ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [User Experience Software](https://www.capterra.co.nz/directory/31036/ux/software) ## Related Categories - [User Experience Software](https://www.capterra.co.nz/directory/31036/ux/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [User Testing Software](https://www.capterra.co.nz/directory/32295/user-testing/software) - [Product Management Software](https://www.capterra.co.nz/directory/30865/product-management/software) ## Alternatives 1. [Lucky Orange](https://www.capterra.co.nz/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Lyssna](https://www.capterra.co.nz/software/178766/usabilityhub) — 4.6/5 (86 reviews) 3. [Dovetail](https://www.capterra.co.nz/software/174077/dovetail) — 4.6/5 (97 reviews) 4. [Userlytics](https://www.capterra.co.nz/software/181202/userlytics) — 4.7/5 (55 reviews) 5. [TryMyUI](https://www.capterra.co.nz/software/178072/trymyui) — 4.0/5 (23 reviews) ## Reviews ### "A Consistent and Valuable Platform for Detail-Oriented Testers" — 5.0/5 > **Verified Reviewer** | *29 September 2025* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Engaging Work: There are always varying tasks that are interesting. This allows you to test anything from websites, to apps, of all sorts of sectors, keeping the work from becoming monotonous. Skill Development: It sharpens your ability to analyze usability design significantly. And hones your skills in pattern recognition and providing structured, data-driven feedback. User-Friendly Interface: The platform itself is very intuitive. The entire process is very straightforward, from recording tests to submitting reports. Reliable Payments: Payments are processed automatically and reliably every week via paypal. You always know when to expect your earnings. Impactful Feedback: It's rewarding to know that your detailed insights are directly used by developers and designers to create better user experiences. > > **Cons**: Inconsistent Test Availability: Inconsistency of available tests. You can qualify for a bunch of tests one week then the next week not qualify for even one, making it unreliable as a sole source of income. High Disqualification Rate: You often spend more time on screening questionnaires only to be disqualified, rather than actually taking tests. In a whole hour you might qualify for one or two on a good day, which can be frustrating. A more intelligent matching system would be beneficial. Payment Can Feel Low for Effort: While the payment is fair, when you factor in the time spent on screeners and the detailed feedback required for a 15-20 minute test, the effective hourly rate can be lower than it initially appears. Limited Direct Communication: There is little to no direct collaboration with the clients. You provide your feedback into a void and rarely see the outcome or get to discuss your insights further. > > I've been a freelance usability tester on UserTesting for over three years. It's a legitimate site, well organized and provides genuine opportunities to earn money by providing actionable feedback to companies looking to improve their digital products. The work is engaging and perfect for those with an analytical mind and strong attention to detail. ----- ### "Real user feedback to founder who are problem-solvers, and who like to validate their ideas early." — 5.0/5 > **Miles** | *30 July 2025* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: I love how fast we can launch tests and get unfiltered feedback. It's been priceless to see where users are confused, or where they hesitate before allocating dev resources. > > **Cons**: It’s not cheap, and some of the responses can feel hurried or low-effort, unless you vet participants well. > > UserTesting saved us from releasing a feature that people didn’t understand. That has made our research more reliable and way more efficient. ----- ### "UserTesting" — 5.0/5 > **Verified Reviewer** | *9 October 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The fact that I can easily set up tests for users to review while also being able to review for others and make some cash on the side > > **Cons**: It’s the fact that you might not qualify for even one test in a day you’ll have to keep trying > > It’s really been good I’ve earned some cash and also used it for my company ----- ### "Supports Both Testers and Clients/Partners" — 5.0/5 > **Verified Reviewer** | *28 June 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I appreciate UserTesting for providing many testing opportunities for people of various demographics, jobs, and hobbies. It is fair to both its testers and clients/partners by making sure that testers get paid for their honest work and that companies receive honest feedback and clean data for their user research. > > **Cons**: The mobile app sometime glitches and says "something went wrong" upon accepting a test as a tester, and there is no opportunity to take the test because of the app error, so an opportunity is missed. ----- ### "UserTesting Review" — 4.0/5 > **James** | *28 January 2020* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future. As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI. > > **Cons**: Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work. > > Love it and have recommended it to friends in the same field. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.nz/software/173755/usertesting?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/173755/usertesting) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data