--- description: Learn more about Paddle price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Paddle Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Revenue Management Software](/directory/31118/revenue-management/software) > [Paddle](/software/173382/paddle) # Paddle Canonical: https://www.capterra.co.nz/software/173382/paddle Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/173382/paddle?page=2) > Help SaaS companies navigate the revenue journey at every stage. > > Verdict: Rated **3.0/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Paddle? Hundreds of developers and software companies rely on our checkout and licensing solution to sell their products globally, as well as using our powerful analytics and marketing tools to understand and ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.0/5** | 21 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support | 2.6/5 | Based on overall reviews | | Value for Money | 2.9/5 | Based on overall reviews | | Features | 3.4/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Paddle Payments ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: Paddle costs 5% + 0,50c - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish - **Available Countries**: United Kingdom ## Features - Forecasting - Multi-Currency - Price Optimisation - Reporting/Analytics - Subscription Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Revenue Management Software](https://www.capterra.co.nz/directory/31118/revenue-management/software) ## Related Categories - [Revenue Management Software](https://www.capterra.co.nz/directory/31118/revenue-management/software) - [Subscription Management Software](https://www.capterra.co.nz/directory/31657/subscription-management/software) - [Payment Processing Software](https://www.capterra.co.nz/directory/30232/payment-processing/software) - [Recurring Billing Software](https://www.capterra.co.nz/directory/30927/recurring-billing/software) ## Alternatives 1. 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They provided a reason that I am 99% sure that it was provided by an AI tool without any validation (the reason that I am suggesting that it was an AI tool is that we occasionally receive cold emails by AI assuming we are a different kind of business) While they suggest that they can help you migrate to other payment providers, the migration itself is taking forever. I requested migration help (card data to Stripe) on the 12th of January 2026, and it is now 21st February, and the migration has not been completed, and they have not provided us with an estimate. We have provided all the necessary details in a timely manner. > > Good experience years ago, bad experience in 2026. The risk team blindly uses AI to evaluate accounts. They say that they help with migrating to other payment providers, but it looks like they do not want to do so. ----- ### "Hidden requirements make approval impossible for new businesses" — 1.0/5 > **Verified Reviewer** | *20 January 2026* | Human Resources | Recommendation rating: 0.0/10 > > **Pros**: The concept of a merchant of record handling global tax compliance is appealing for SaaS businesses. > > **Cons**: Hidden approval requirements that aren't disclosed anywhere. They require 3 months of payment processing history to get approved, but don't tell you this until after you've spent a week jumping through hoops. Impossible for new businesses to qualify — classic catch-22. > > Applied with a legitimate B2B SaaS — registered company, GDPR-compliant policies, DPA, clear terms, instant digital delivery. They requested changes to my refund policy, which I completed within 14 minutes. Then they sent a questionnaire asking for processing statements. When I explained I'm a new business launching for the first time, they rejected me because I have no processing history. This requirement isn't mentioned anywhere on their website or during signup. Wasted over a week in their approval process only to be rejected for something I could never provide. If you're a new SaaS founder, skip Paddle — they don't actually accept new businesses despite marketing to startups. ----- ### "Verification Deadlock: Support is unresponsive for over a week" — 1.0/5 > **Yaroslav** | *3 March 2026* | Computer Software | Recommendation rating: 1.0/10 > > **Pros**: The concept of an all-in-one Merchant of Record is exactly what my business needs. The API documentation is solid, and the promise of handling global Sales Tax/VAT automatically is the main reason I chose them. > > **Cons**: The onboarding and verification process is completely broken. I have been stuck in a "verification deadlock" for over a week. I submitted official documents (bank statement) and a domain appeal, but support tickets are closed automatically without resolution. No human response. > > I am a legitimate developer with a ready-to-launch product, but I am blocked by Paddle's unresponsive compliance team. My address verification is stuck on "Identity checks" despite providing a bank statement. My domain appeal (vramshield.com) has been ignored, even though I completely updated my website to meet their AUP. I just need a senior specialist to review my account and unblock me. I will update this review once the issue is resolved. ----- ### "Paddle will destroy your Sass\!" — 1.0/5 > **Mohammed** | *5 December 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: The sales team will eagerly encourage you to apply and assure you they support your business. But once you start making money, the risk team might step in and decide they don’t support you after all. > > **Cons**: Paddle will destroy your startup\! They closed my account after I earned $2,000, claiming they no longer support my business and would hold the funds for 180 days. Now, even after the 180 days have passed, they still haven’t released the money and don’t reply to my emails. \#paddle \#paddlepayment ----- ### "Hard to tackle chargeback fraud" — 1.0/5 > **Christian** | *12 January 2026* | Design | Recommendation rating: 0.0/10 > > **Pros**: Nothing much - good API integration, comprehensive documentation. The feature set is good, but that’s about it > > **Cons**: Poor communication regarding customer transactions – when a chargeback happens, you merely get a notification of "adjustment created" (that you have to explicitly opt-in to even see). So a customer can get a €1,000+ refund and keep their downloaded, now un-licensed software without you knowing. It‘s important to stress the customer never reached out or voiced any concern with us. When you want to get more information regarding the issue, you hit a brick wall with abysmal customer support – it’s almost impossible to get ahold someone knowledgeable. The admin panel makes it very hard to contact a real person. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/173382/paddle?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/173382/paddle) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | pt | | | pt-PT | | ----- ## Structured Data