--- description: Learn more about Unitel Voice price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Unitel Voice Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Business Phone Systems](/directory/31101/business-phone-systems/software) > [Unitel Voice](/software/172777/unitel-voice) # Unitel Voice Canonical: https://www.capterra.co.nz/software/172777/unitel-voice Page: 1 / 4\ Next: [Next page](https://www.capterra.co.nz/software/172777/unitel-voice?page=2) > Unitel Voice is the business builder's phone system. Run your business from anywhere using any device. Amazing support ready to help. > > Verdict: Rated **4.5/5** by 62 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Unitel Voice? Unitel Voice is the business builder's phone system that lets you run your business from anywhere on any device. Easy to set up and not overcomplicated. Backed by amazing USA-based customer support. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 62 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UniTel Voice - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$9.99 - **Pricing model**: Flat Rate - **Pricing Details**: It is also available at $29.99/mo and $49.99/mo with additional features. - **Target Audience**: Self Employed, 2–10 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Automated Attendant - Call Centre Management - Call Logging - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Caller ID - Communication Management - Conferencing - IVR - Mobile Access - PBX - Ring Groups - Role-Based Permissions - SIP Trunking - SMS Messaging - Virtual Extensions - Voice Mail ## Support Options - 24/7 (Live rep) - Chat ## Category - [Business Phone Systems](https://www.capterra.co.nz/directory/31101/business-phone-systems/software) ## Related Categories - [Business Phone Systems](https://www.capterra.co.nz/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.co.nz/directory/31102/cloud-pbx/software) - [Softphone Software](https://www.capterra.co.nz/directory/31029/softphone/software) - [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software) - [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software) ## Alternatives 1. [3CX](https://www.capterra.co.nz/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (858 reviews) 3. [800.com](https://www.capterra.co.nz/software/208208/800-com) — 4.7/5 (313 reviews) 4. [Nextiva](https://www.capterra.co.nz/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://www.capterra.co.nz/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Reviews ### "Affordable and feature rich\!" — 4.0/5 > **Sven** | *9 January 2026* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: Affordable Toll Free number that can be used across my entire team. I chose the least expensive and had low expectation, but they were exceeded. > > **Cons**: It wasn't intuitive at first but with the Guide, Support Setup Call and the videos I was able to get up and running for both voice and fax. > > Very satisfied. I spoke with \[sensitive content hidden\] on my support call and she was fantastic. She helped answer all my remaining questions and got me running at light speed. ----- ### "SPLENDID SERVICE\!" — 5.0/5 > **Tatyana** | *25 March 2026* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: I absolutely LOVED my experience at Unitel. \[sensitive content hidden\], helped get me set up and I enjoyed working with him thoroughly. He was very attentive to my needs and jumped right in and got the ball rolling\! He listened to my wants, recommended things I hadn’t thought of. I love the DND feature that he taught me how to use. > > **Cons**: Nothing. Great value so far from what I can tell. We are just beginning, so I’ll come back and update after about a month of using the Unitel Voice Service. > > The Unitel Voice platform is not complex. The entire system is easy to use, and my experience was absolutely seamless. I like that my entire team can use it and I can manage our day to day operations without having any issues. Thanks Unitel\!\! ----- ### "Dont use this provider" — 1.0/5 > **Juan** | *11 March 2026* | Transportation/Trucking/Railroad | Recommendation rating: 0.0/10 > > **Pros**: It appeared to be affordable and cost efficient. In addition, it seemed to be an easy setup but quickly recognized it was not. > > **Cons**: My experience with this company was extremely disappointing. What initially appeared to be a simple setup quickly turned into a frustrating process. I made a purchase under the impression that I would be able to utilize a custom number, only to find out shortly afterward that this was not actually an option. When I called for clarification, the customer service representative, Lexi, responded with an unprofessional attitude and failed to clearly explain the process or offer any practical solutions. The lack of helpful support only added to the confusion and frustration. I will say that the manager, Wendy, was more professional and took the time to explain how the company operates and what services are actually available. However, another major drawback is that refunds are handled strictly through email correspondence and can take 3–5 business days to process. Overall, I strongly recommend doing thorough research before using this company so you fully understand their services and policies before making a purchase. > > It was a terrible experience and I would not recommend anyone to use this service provider unless they do extensive research. ----- ### "Exceptional\!" — 5.0/5 > **Margaret** | *11 July 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The services they offer along with the customer service are exceptional\! I loved the way \[sensitive content hidden\] walked me through everything to make sure I understand how everything works and how I can make changes in the future. He did all the work but definitely made sure I understood. > > **Cons**: There is absolutely nothing about this company that I dislike. They have more than exceeded my expectations. > > I am so happy with the business services they offer. Their customer service and set up were exceptional\! \[sensitive content hidden\] did all the work but walked me through everything to make sure I understood it and it's set up the way I wanted. I highly recommend this company\! ----- ### "Aside from the product and service itself, the best thing about Unitel is its people\!" — 5.0/5 > **Tiffany** | *30 May 2025* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: Unitel offers high quality voice service products with next level customer support. It was simpler than I thought - I chose the toll free number offering that worked best for my online business and was prompted to schedule a call to set up my online account and personalized professional voicemail message. My set up call lasted about 15-30 minutes and wasn't rushed or corporate sterile. \[sensitive content hidden\] was amazing - kind, compassionate, extremely knowledgeable and has a great sense of humor (which is something that I value in customer service). He walked me through their clean, straightforward platform and provided some pearls of wisdom that I hadn't considered - totally valuable. I also appreciate that I can reconnect with \[sensitive content hidden\] in the future for any questions or issues. Being able to reach out the the same person that helped me with setup means Unitel values and stands behind personalized customer service. \[sensitive content hidden\] authenticity and genuine interest in me succeeding with my new business was a bonus that I hadn't expected but warmly welcomed. So, aside from the voice service, mobile app, and dashboard experience, the best thing about Unitel is its people - for sure. > > **Cons**: There are no cons to the Unitel voice service - especially since they walk you through the process on a setup call. > > Outstanding genuine, professional customer service with Unitel - and all set up within 24-48 hours too\! ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.nz/software/172777/unitel-voice?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/172777/unitel-voice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data