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PayPal Zettle Reviews

4.6 (2,283) Write a Review!

About PayPal Zettle

Accept card and contactless payments in person with our selection of chip, tap, and swipe readers and accessories.

Learn more about PayPal Zettle

Pros:

Lots of great features and integrates well with website or even email links etc. I can create sales buttons for my site or links for payment within seconds.

Cons:

There was no major features of this software that I disliked.

PayPal Zettle ratings

Average score

Ease of Use
4.6
Customer Service
4.3
Features
4.5
Value for Money
4.5

Likelihood to recommend

8.7/ 10

PayPal Zettle has an overall rating of 4.6 out 5 stars based on 2,283 user reviews on Capterra.

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Filter reviews (2,283)

Angela
Angela
Owner in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Zettle Was a Godsend

5.0 11 months ago

Pros:

I no longer use Zettle but when I did it was everything it claims to be! It did everything from in store payments to online payments even On The Go payments! highly Recommend!

Cons:

the price change was not a deal breaker but did factor into my change of POS Systems.

Basma
Executive Secretary in Jordan
Sports, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

PayPal Zettle Advantages

5.0 last year

Comments: As I’m an admin, I’m very stressed in managing many stuff such like meetings, organizing tournaments, visas issuing, reports, staff follow-up and so on, and this app made things easier to me at the time I was checking and reviewing the lot of bills, payments and receipts, which reduced stress on me and saved my time.

Pros:

It’s easy, simple, quick to pay and receive.

Cons:

There is no obstacles or difficulties I found during using it.

Gina
Gina
Owner in US
Verified LinkedIn User
Arts & Crafts, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Not recommended

1.0 11 months ago

Comments: Terrible. They PayPal account limitation is ridiculous and their app is terrible. A customer database was only recently added and it is very simple without good reports, and without the ability to upload existing customer information.

Pros:

The card reader is inexpensive compared to others. The processing fees aren't bad.

Cons:

They are being unreasonable about putting a hold or what they call "Limit" on my PayPal account. They keep asking for information, I provide it and they take days to review it and then ask for more. It has been way too long that my legitimate business has not been able to withdraw MY money, or process credit card payments from my customers.

Sunny
VP of marketing in US
Food & Beverages, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Perfect for non tipping businesses

4.0 4 months ago

Comments: It was okay. Had a little issue purchasing at discount for the first device but eventually resolved.

Pros:

Simple design. Long lasting battery. Quick set up.

Cons:

Tipping flow… it asks people to tip before tapping the card. Is contrary to the norm and does not promote tipping.

Mike
Editor and Producer in US
Entertainment, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

PayPal Zettle is great for on the go

5.0 last year

Comments: I was worried at first when PayPal transitioned to Zettle but the process has been smooth overall. It works great and I love the customization. Haven't had a problem with it yet.

Pros:

I love the reader and all the simple reports it entails. It's perfect for on the go sales. It's super small and easy to use.

Cons:

Biggest con is that it has to be charged. The older readers did not so this takes some getting used to.

Kelly
Sales associate in US
Retail, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Easier payments for all

4.0 10 months ago

Comments: I plan to keep using it for my sales and will recommend it to others who are doing similar sales

Pros:

Capability to print receipts. Most do not care for receipts anymore but there are handful who do (older generation). Minimal processing fee

Cons:

No concerns with use, my personal sales have started to increase so decided to give this a try and so far working well.

Suraj
IT Customer Service analyst in India
Consumer Services, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

My review on PayPal Zettle @surajsingh

4.0 2 years ago

Comments: It think as far an I know subsequent to utilizing this application for over 5 months, there is no issues with the installments through my versatile which is the fundamental component it doesn't put me down. I haven't explored this application much yet with my own utilization and experience, I can express that in the terms of installment there's no issue. About different highlights, I simply happened to use payment processing and inventory management,, which are likewise agreeable as I would prefer.

Pros:

As I expressed above in the item appraising, the most preferred highlights for me is payment processing and inventory management. It's not difficult to set up and utilize, the security capability is great and it's basically impossible that one can hack or break my data which is likewise a protected component to have and confided in highlights. On the off chance that my side business is running any business, I do every one of the exchanges from it and the admittance to deals reports and examination to acquire bits of knowledge for my business execution is smooth.

Cons:

The most un-thing about this application is, it messes up some time which is somewhat irritating and the client is support is delayed to reaction and the timing for them to answer to my interests is generally sluggish which postponed my goal term. Other than that, it's a decent application to have in your sleeves.

Verna
Owner in US
Consumer Goods, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Don't Settle, Get PayPal Zettle!

5.0 2 years ago

Comments: Overall, PayPal Zettle has improved our payment processing and we highly recommend it to other small businesses who are looking for a POS solution.

Pros:

Zettle is a replacement and an improvement to the old PayPal Here. Zettle allows me to accept more types of payments, has same day availability of funds in our business PayPal account and has been a game changer for my business, especially processing payments at pop-up markets.In addition to the many payments accepted (Visa, MC, AMEX, Discover, ApplePay, GooglePay, VenMo, etc), Zettle makes accounting simple by automatically creating daily sales reports of each employee and providing the ability to keep track of inventory. Paypal has done a great job creating Zettle POS and app.

Cons:

There's not much to dislike about Zettle, but I will say, our biggest challenge was getting acclimated to a new system after using PayPal Here for years. That said, the learning curve was not that difficult.

Judi
Managing Partner in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Ditching PayPal

2.0 2 years ago

Comments: I enjoyed the low cost processing fees but PayPal Zettle lacks in so many ways and is limited in features.

Pros:

Zettle by itself would be an excellent concept but I absolutely loathe having to deal with PayPal. I have a list of complaints as long as my leg with PayPal !

Cons:

The card processor and terminal tends to be very seedy and has technical issues more often than not. PayPal is very frowned upon these days and my customers do NOT like using it !

Meghan
Owner in US
Design, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Did not Enjoy

4.0 last year

Pros:

I did not use Zettle long enough to find a pro because it was difficult to transition from Paypal Business to Zettle.

Cons:

I had the older Paypal Business and that was discontinued and replaced with Zettle. It was not simple to migrate over and I left to accept payments another way.

Ricky
Hairstylist in US
Cosmetics, Self Employed
Used the Software for: 1+ year
Reviewer Source

Zettle is ok but not for PayPal working capital!

4.0 last year

Comments: The zettle POS is ok. The first one stopped working after a week so I had to wait for a replacement. As far as PayPal goes, the credit card processing and deposits are quick and easy and you have a lot of options. However, overall, I have to give them a zero because of the bait and switch.

Pros:

Ease of use and deposit speed. The handheld payment terminal connects to my phone via Bluetooth. I just opene the zettle app on my phone, put in the items or charges and the customer uses a small keypad to pay using tap or chip (it doesn't have a magstrip reader tho).

Cons:

We do not like the fact that we feel like it was a bait and switch when it comes to the PayPal-iZettle and PayPal's working capital loans. As told to, we used the platform over one year and met the income amount by almost double but could not get the working capital loan. For two years now PayPal has been giving a run-around about this issue saying PayPal doesn't recognize the zettle pos sales as a sale it can deduct payment from but they are working hard to have a fix very soon. As of today, after many calls, the still have not fixed the issue so I feel I was lured in by promise of a working capital loan if I met certain requirements, then I did everything right and boom, bait and switch, no loan for zettle users.

Nabamita
Accounting management officer in India
Accounting, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Paypal zettle review

5.0 last year

Comments: Great experience, I love the item and the little gadget. It is not difficult to utilize and permits me to deal with my installments effectively and successfully.

Pros:

Great experience, I love the item and the little gadget. It is not difficult to utilize and permits me to deal with my installments effectively and actually.

Cons:

that installments got through the PayPal Here framework are at first frozen for 48 hours, creating setbacks for getting to reserves

santo
President in Italy
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Paypal Great Service and Honestly

5.0 last year

Pros:

It is simply a great program obviously its a garantee for all

Cons:

I believe that today there is nothing that there is to say against there system

Adely
Research Assistant in US
Research, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

User Friendly

5.0 10 months ago

Comments: I like using PayPal Zettle it is user friendly and the mobility of the app.

Pros:

I liked that it is user friendly and easy to navigate.

Cons:

What I least like about Pay Pal Zettle is the lack of inventory control and integration.

Rebekah
Hairdresser in US
Cosmetics, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Love PayPal

5.0 last year

Pros:

Very easy straight to the point and access

Cons:

Nothing I like everything I never had any issues

Ruby
Director in UK
Hospitality, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Used to be great

1.0 last year

Cons:

Unfortunately they changed ownership over lockdown and we found the new system to be really terrible. It used to be great but unfortunately the table management was ruined and became unusable for restaurants.

Abigail
Abigail
Physician - CEO in US
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Not a good platform for health care providers

1.0 2 years ago

Comments: Terrrible. Do it their way or get lost. If you use Health Savings Account Cards as part of your practice, then this is NOT the company for you. They lock down my account every few weeks. I am a licensed primary care physician in the State of Oregon. They lock down my account regularly due to the clinic accepting Health Savings Account Cards (as do all doctors) which usually only have magnetic strips, not chips. Zettle readers are unable to process magnetic strips and can only ready chips. Magnetic strips require manual entry into Zettle. This locks down our account as Paypal assumes fraud. No matter how many times I call, send them copies of my medical and DEA license, and explain that I am a doctor and this is part of my practice - they continue every few weeks to lock up my money and threaten to further impede my business unless I clear up this presumed "fraudulent" activity. Their workaround is that I should log into Paypal manually every time a patient uses an HSA account and enter it into their online site. Since we use Zettle for inventory management including the inventory of controlled substances like testosterone pellets and RX injectables which is required by the DEA, that would NEVER work. Secondly, it is extra work for my front desk staff that is already hard-pressed to keep up with their workload and has people waiting to check in and out of the clinic. If you are in health care - stay away. This is NOT the company for you

Pros:

I can't say that I really liked anything about Paypal. It is a pretty standard POS system but with the inability to track customers.

Cons:

No ability to scan HSA cards which locks down your account for presumed "fraudulent" activity as these must be entered manually into Zettle especially if you are using Zettle to manage inventory. Their solution is to enter them into the Paypal screen online manually. This is rather hard when we use Zettle to manage inventory and track P&L on products. My staff is hard-pressed at the front desk to keep up as is and logging into their site every time we need to use an HSA is ludicrous and will completely ruin our inventory and P&L data. It happens every few weeks and then they ask you to "prove" your legitimacy as a business all over again. The fact that you sent them your DEA and medical license 30 days ago is seemingly lost on their staff. You are a pariah! They don't look at the notes and just cut you off all over again. Stay away from this company!!Also, no ability to tie sales to patients which is frustrating.

Naledi
HSE Specialist in South Africa
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Easier way to keep your money safe

5.0 last year

Comments: When making international transactions or payments, it was quite easy and felt safe. My money is well protected.

Pros:

It is very convenient with making international transactions.

Cons:

The currency value sometimes makes the money difference higher, making it more expensive than using local money apps.

Joseph
Construction Foreman in US
Construction, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Zettle for payments

4.0 last year

Pros:

I appreciate the fact that Zettle is now automatically implemented in most banking apps, so sending and receiving money is really easy.

Cons:

The only thing I would suggest is for Zelle to be compatible with more banking apps. I know it's compatible with most of the big ones, but there are still a few out there that aren't using Zelle.

Bracia
Admin in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

PayPal review

5.0 last year

Pros:

I like most how I can manage inventory account and payment

Cons:

What I dislike sometimes is the lack of customer service on the app

kristopher
Streamer in US
Entertainment, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Best spent money for paypal transactions

5.0 10 months ago

Pros:

That anyone can swipe a card even without a paypal and pay you on top of all the other features like inventory management its quite easy to use.

Cons:

Prob the start fee of 2.75 % per transaction but otherwise its good if you sell alot it lowers as well

Baptiste
VP in US
Writing & Editing, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great POS Software

5.0 last year

Comments: Absolutely great for the price. It makes processing payments easy.

Pros:

It is super easy to set up. You can take it anywhere with you.

Cons:

I wish there was a way to integrate this on my e-com site.

Sam
Director in UK
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Useful for customers, longwinded to set up

4.0 11 months ago

Comments: The transaction fee is quite high, even for payments within the same country. The setup takes a while and can stop you from accessing your money for a few days / weeks. Once set up though and with the transaction fee in mind, customers do appreciate the option to pay by paypal

Pros:

Our customers appreciated being able to pay by card via a well-known and trusted platform

Cons:

Our funds were initially on hold for a few weeks before we were able to access them. Something to do with the onboarding process needs to be sped up or made more transparent

Hamed
Physician in Yemen
Hospital & Health Care, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Best payment way

4.0 last year

Comments: It so comfortable way and trusted one

Pros:

It is the best payment digital process and fast in delivering and transfer.

Cons:

I think will improve and it easy to deals with all product.

Ashley
Owner in US
Apparel & Fashion, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Paypal zettle makes small business pos so easy

5.0 2 years ago

Comments: Paypal zettleis a great thing to use for small business pos makes my job so much easier

Pros:

It is so easy for payments on my phone makes d business so much easier

Cons:

Nothing to dislike is super simple to setup and use