---
description: Learn more about Zendesk WFM price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Zendesk WFM Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Workforce Management Software](/directory/30210/workforce-management/software) > [Zendesk WFM](/software/170953/tymeshift)

# Zendesk WFM

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> The fastest and easiest way to manage agents in Zendesk, delivering AI-powered demand forecasting, automatic scheduling, and analytics.
> 
> Verdict: Rated **4.9/5** by 17 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Zendesk WFM?

For organizations managing teams in Zendesk.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 17 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zendesk
- **Location**: San Francisco, US
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: tymeshift.com/pricing
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: Argentina, Australia, Brazil, Canada, Denmark, Finland, France, Germany, Iceland, India, Ireland, Israel, Malta, Mexico, Netherlands, Norway, Philippines, Portugal, Singapore, South Africa and 3 more

## Features

- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Budgeting/Forecasting
- Employee Management
- Reporting/Analytics
- Shift Swapping
- Third-Party Integrations
- Time Off Management
- Timesheet Management

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)

## Category

- [Workforce Management Software](https://www.capterra.co.nz/directory/30210/workforce-management/software)

## Related Categories

- [Workforce Management Software](https://www.capterra.co.nz/directory/30210/workforce-management/software)
- [Employee Scheduling Software](https://www.capterra.co.nz/directory/30756/employee-scheduling/software)

## Alternatives

1. [Clockify](https://www.capterra.co.nz/software/169607/clockify) — 4.8/5 (9235 reviews)
2. [Paylocity](https://www.capterra.co.nz/software/86714/webpay) — 4.3/5 (1822 reviews)
3. [Connecteam](https://www.capterra.co.nz/software/153140/connecteam) — 4.6/5 (5058 reviews)
4. [Flex Plus](https://www.capterra.co.nz/software/1070245/Flex-Plus) — 4.8/5 (45 reviews)
5. [Jibble](https://www.capterra.co.nz/software/156992/jibble) — 4.8/5 (1643 reviews)

## Reviews

### "Great tool for IT, HR, and EHR." — 5.0/5

> **AJ** | *22 January 2026* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Zendesk has a very simplistic approach. The layout, the functionality, the consistency; all makes for a well rounded product. Ticketing, Contact management, form generation, and reporting are the biggest components for us. Each function seamlessly.
> 
> **Cons**: Occasionally, my staff has a tough time searching for things. This is partly due to the limitations in establishing contacts with the information we track. Other tiers offer better form collection information that would eliminate the issue. Zendesk also works with other form tools to get this job done.
> 
> Overall, our experience is fantastic. When an issue has come up, either the knowledgebase or support are quick and easy to deal with\!

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### "Reliable and Flexible for Remote Work" — 5.0/5

> **Haley** | *26 March 2026* | Medical Practice | Recommendation rating: 8.0/10
> 
> **Pros**: While Zendesk is a strong all in one platform, it works best for remote work environments. It allows teams to manage tickets, chats, emails and customer interactions all in one place.
> 
> **Cons**: I feel as though when first learning Zendesk, the software can feel overwhelming and complex without the in person support.
> 
> Overall, Zendesk has provided a reliable and flexible work experience for remote work. It offers all the tools needed to manage customer service efficiently from home.

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### "Helpful for onboarding as a remote employee" — 4.0/5

> **Verified Reviewer** | *23 December 2024* | Nonprofit Organisation Management | Recommendation rating: 6.0/10
> 
> **Pros**: It makes it helpful to communicate with my HR staff and IT staff.
> 
> **Cons**: It wasn't always super intuitive but it was helpful overall.
> 
> Its made things easier for onboarding in my remote job.

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### "Great & Functional Tool" — 5.0/5

> **Mohamed Amine** | *30 October 2024* | Facilities Services | Recommendation rating: 8.0/10
> 
> **Pros**: I use the product as part of a customer support team that uses Zendesk to manage our resources to reply to clients and such. I love the coordination level that Zendesk achieves and its efficiency when it comes to team work. It also has many add-on tools and is easilty integratable with many customer support related products, making the work environment quite whole and self-sufficient.
> 
> **Cons**: As much as the functionalities provided are great, I often run into bugs, connection issues and find myself having to reload the page a few times as I work. It's not a huge deal as a simple cache clear or reload fixes it most of the time. A bit annoying but it's nothing out of the ordinary.
> 
> All in all, I have a positive experience with Zendesk WFM, I haven't had the chance to try other WFM tools myself, so I can't give a comparative opinion, but I'm quite satisfied with the tool.

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### "Easy to use, terrific time saver\!" — 5.0/5

> **Lisa** | *8 April 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use and a big time saver, really love it
> 
> **Cons**: Nothing, I really think everything is great
> 
> The ability to be in constant communication with customers with the auto reply and the instant texting is a huge help

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/170953/tymeshift)

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| en-AU | <https://www.capterra.com.au/software/170953/tymeshift> |
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| sv | <https://www.capterra.se/software/170953/tymeshift> |

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