Ringover Reviews

VOIP system that keeps us selling more

Comments: Generally, it is a great opportunity to have a better alternative as we used Skype for years. After having smoothness in the working process with updates it will be the best of the market

Pros:

It has a great interface that enables me to find what I need from a tool list. It has a feature of recording that I do not need to buy another app for recording my calls as I did before when I was using Skype. It offers various platforms for use that make it pretty easy to get into the app wherever I am.

Cons:

I did not lot the coverage of the package I did purchase Europe for my calls but it did not include Turkey so that I should buy the Turkish package separately and with this, the amount I will spend will exceed my budget.

RingOver as SKYPE alternative

Comments: My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.

Pros:

Absolutely friendly customer support. Call rates is almost same with Skype. But the quality is much better. No complicated pricing plans or VOIP device requirement. I was surprised why they are not popular like other companies. You can easily track the number calls of yours and your team members. For sales team admin it is essential feature to evaluate the team's engagement. You can receive voice messages via the virtual number. Basic Plan includes virtual switchboard. All the features are easily managed by admin dashboard. Mobile App version works properly. They offer free Trial and they did not charge me for package installation.

Cons:

Now I do not have problem with Ringover. But during purchasing and installing the package you need a contact with someone from team. It is not a con but can be automatic process.

Telephony for flexibility

Pros:

make a call, transfert it is easy. Setting up a standard with it's own options is very usefull and the mot important thing is that you can manage a calendar for every operator.

Cons:

There's some issues about the stability of communication, and the software (desktop app) comes with multiple bugs.

Why would you not choose Ringover?

Comments: Fully enjoyed the beginning and over a year on we still feel the same.

Pros:

The ability to have clear visibility of users on calls, listen in, whisper to the user or take over the call. Having a dashboard that is clear and easy to use for all users when put on a big screen, the quick responses of the Ringover team.

Cons:

Currently having to pay in euros, which is a very minor issue.

How is ringover on a daily usage

Pros:

I like that you can use everywhere, a computer on phone and be assigned different location of numbers. This is very useful when you have clients in some location but you are not physically there.

Cons:

That sometimes, even if the app is open, I am not receiving the notification so I lose the calls.

Easy to use

Comments: I have always been finely attended to each time I needed help during my call center set up

Pros:

Easy to use : I could set up my call center in a few hours Many functionalities and reports available Zendesk integration for my customer service management

Cons:

I could not easily create a bilingual call center

Experience on Ring Over

Comments: The overall experience is good but the website of the app is terrible for getting information about the packages. I was not expecting this much quality that is why I would say it pays off.

Pros:

The interface is amazing. I want to note that the possibility to get voice message is the best as the same feature was not possible for skype

Cons:

the packages, it is somehow limited. I see it as a new player and I think it should offer the packages that TUrkey and countries like it should be included in the same package with Europe

Why we decided for ringover

Comments: I like the product in the daily work

Pros:

It‘s very easy to implement within a organization. Intuitive handling

Cons:

Switch user to snooze if they forgot it by themselfe.

Completly recommended

Comments: Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.

Pros:

I love authomatic recovered calls. I can listen again the call to remember what my customer said. I love also the possibility to call directly clicking on telephone numbers from different website.

Cons:

I don't like when the call is silent. I mean, when I don't ear any sound, no ringing. It's need to me to understand about the call direction.

RingOver is a really good product - good compromised

Pros:

Many things: easy to setup, the IVR, really easy to deploy inside my company. And the "monitoring" is really interesting. The redirection of the calls in function of the different rules is really interesting.

Cons:

Sometimes we had some trouble with the communication, people didn't hear us well. And the Chrome extension isn't working very well, sometimes we someone call me it doesn't ring but it works on the mobile app.

Smooth sound and easy to manage panel

Comments: I tried the top 7 virtual phone companies listed on Google and only one sounded smooth and actually worked. The back end panel lists the details of the calls and there are options to record the calls. You can also get a new number in another city in minutes. Works like a charm and I'm very impressed with the phone quality. I'm currently in France on vacation using numbers in LA and Denver and 4 other cities. Smooth as silk.

Pros:

I like the sound. I tried 5 different virtual phone companies before I settled on Ringover. On after another sounded terrible or gapped out in the middle of the call. Been using a month now and it's been flawless.

Cons:

Actually have not found a con yet. Works perfect and the panel is easy to use.

Ringover is Good

Pros:

Phone quality is very good, almost is easy ti use

Cons:

The solution is easy to use for any one, very interactif

Ringover Review

Comments: I am hugely impressed with Ringover’s platform, I have been using it for a number of months now and find it’s features offer a much better all-round business tool than the other VoIP solutions I have used in the past. The free calls not only include UK geographic and mobile but also international calls which has saved me a fortune compared to any other system I’ve used as I do often need to call abroad. I love the fact that I can use the video conferencing facility from the same platform with no time or user limitations, it’s enabled me to conduct much bigger and more flexible meetings online which has been invaluable during the pandemic restrictions. In addition using Ringover as my main business platform also allows me to send text messages, keeping all communications in one place. I truly value the business benefits since moving to Ringover.

Pros:

Free Calls Internationally Unlimited video users Unlimited video time SMS

Cons:

I haven't discovered anything I don't like

Streamlines communications

Pros:

It had such a positive impact on our business

Cons:

Nothing at the moment as it does exactly what it was sold to do.

A simple and powerful tool

Comments: Helps me a great deal get my calls through.

Pros:

The integrations, the click to call feature, power dialer and the customer service

Cons:

The fact that some calls to specific countries get dropped off after a very specific period. Example: 3 mins After a dropped call, you continue to hear the other person’s recorded voice in loop.

Easy to use, good balance features/price

Comments: Excellent. It is a very good tool, with many different features and very easy to use for both agents and manager

Pros:

Its ease of use, intuitive tool, not complicated at all

Cons:

In general everything is perfect. Nothing to complain about

Easiest Phone Provider System through the App and Web

Comments: The once I contacted support to change a phone number they were brilliant. A fast response and they dealt with the issue straight away. Many companies sent a generic reply with a link to a help page but Ringover just actioned what I asked.

Pros:

The Ringover system has been very simple to set up, manage and use. The mobile app works seemlessly without having to configure all the settings like other VoIP providers. The app doesn't seem to drain the phone battery much either. The web interface is not just a administration portal but allows calling from within a web browser. Love it! In addition, the service has the option to integrate with CRM include custom built systems through the API

Cons:

I honestly can't think of any. We can always say the cost because we want to save money but the service is worth the money.

using this software having fantastic exprince

Comments: sometimes it makes a problem. I think future update its will be alright. my experience in this application is so friendly overall.

Pros:

it is superb! it makes it easy for my work, I contact a lot of person with use it.

Cons:

I feel so apeshit on this. The least version this has powerful.

Nice tool to use, some key features for us were missing

Pros:

- Easy to use - Nice customer success - Easy to setup

Cons:

- No Power Dialer type feature integrated with the CRM at the time, we had to use a csv file - Some countries were not available (to have a phone number from)

Ringover

Comments: 'i'm using ringover to contact my clients

Pros:

Very fast, i find it very pratical and easy to use, this software is very useful for my job

Cons:

Their nothing i don't like on Ringover maybe sometimes the voice mail doesn't work

Room to improve

Pros:

Easy to use, very handy mobile app and chrome extension. Never experienced any issue getting through during calls.

Cons:

Some parts of the UI are a bit clunky and appear not to have been localised, text in French appears here and there in the app and in emails. Also it would be great to have a filter to not to be notified of incoming calls for a particular line if you have more then one number, at the moment it is all or nothing.

Great product, functionality and at a great price

Comments: I prefer it to zoom for video calls, it integrates with my calendar and it easier for visitors to attend. The call out funtionality is brilliant, again so simple.

Pros:

It is so easy to use, the quality is perfect and when inviting users to a video meeting it is just a url click that works every time.

Cons:

For me the service is perfect, I haven't come across any issues.

Useful software for our commercial calls

Pros:

Useful and easy-to-use software for our commercial calls

Cons:

The price per licence is high for our size.

ringover revieu w

Pros:

the easy to use interface and to simplicity

Cons:

none! i can't find a thing that i don't like

First experience with Ringover!

Pros:

A record of all the entrant calls is kept.

Cons:

We haven't used your solution enough yet.