Zoho Desk Reviews

A fantastic tool for answering customer queries

Comments: Questions about orders or invoices, tickets, and customer administration. We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open questions.

Pros:

Managing a staff to answer client questions and navigating the system itself is a joy thanks to the system's simplicity, intuitiveness, and the extensive personalization choices provided by its automation and workflow features.

Cons:

Getting help, including clear responses to my inquiries, has proven challenging. In my experience as a ticketing system manager, I have never encountered anything more irritating.

Creates an organized and collaborative teams for easy ticket resolution

Comments: Experience an automated support, self-service management and professional customization.

Pros:

Registering an outstanding experience with our customers is a huge achievement. Ticket management, real-time alerts and notifications. I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. It is quite secure.

Cons:

The alert system should be upgraded in inorder to notify the end user whenever a ticket is transferred from one agent to another.

Zoho Desk: A Powerful Tool for Streamlined Customer Communication

Comments: The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages. Our group can use this stage to accomplish almost 100 percent client care inclusion. Besides, I can add or eliminate framework highlights depending on the situation to meet the group's prerequisites, and coordinate different functionalities in view of the organization's approaches. As of now, Zoho is exceptionally appropriate for my organization."

Pros:

Zoho Desk is a client care device to oversee client questions and backing tickets from various channels like email, talk, informing, online entertainment stages, and so on is one of the best stage for giving client care administrations to the individuals who are utilizing your administrations or items and to give an answer for them. it works Consistently and effectively coordinates with other Zoho apparatuses, You can focus on the ticket and even make your own insight base in Zoho to computerize the reaction. In the event that any client raises a question, its man-made intelligence created Chatbot will answer naturally based on your insight base

Cons:

Is by all accounts a sufficient tagging framework. My issue with the product comes from an improvement point of view. Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage improvement framework.

Mediocre Communication Management System

Pros:

It has all the basic features that are requested.

Cons:

It is not customizable to be used simultaneously in several languages and markets. Especially if one agent covers many markets.

Fostering Seamless Customer Service and Support with Zoho Desk.

Pros:

It is simple to communicate and engage with customers across multiple communication channels with Zoho Desk. It enhances faster customer issues resolution. It provides 24/7/365 customer support.

Cons:

My experience with Zoho Desk is great hence I lack anything to dislike.

Offers multiple options to help customers get their issues resolved quickly

Comments: Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them.

Pros:

In the period I have used Zoho Desk, I have experienced huge internal and external support systems improvement while reducing the cost. It is easy to manage many requests from multiple sources quickly and seamlessly increasing productivity. Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk. It is affordable and easy to use.

Cons:

Zoho Desk gives maximum scalability and return on investment. I have nothing to complain about so far.

Get help and track tickets.

Comments: I like it's ability to keep tickets open until they're worked upon.

Pros:

Zoho Desk is simple to use and inexpensive when compared to similar and easy to track their tickets.

Cons:

It helps us to connecting our clients in very short time

Zoho Desk Best Customer Support

Comments: Great support solution for tickets and addressing customer needs

Pros:

Easy features and smooth access to shortcut

Cons:

Log in process is cumbersome and not intuitive

Alternatives Considered: BusyPaws

Reasons for Switching to Zoho Desk: Better features all around from a support perspective

Zoho - the integrated platform

Comments: Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles.

Pros:

I like how Zoho Desk can be integrated with Zoho inventory, allowing programs such as billing and help desks to be combined and in one spot.

Cons:

I don't love the amount of notifications received and that the settings for this aren't adjustable.

Zoho is the best and cheapest

Comments: I'm absolutely delighted to share my exceptional experience with Zoho! It's undoubtedly one of my favorite platforms for reliable services and cutting-edge features. Reliable services with minimal downtime
Innovative features that cater to diverse business needs
Exceptional customer support that's always available.

Pros:

Unparalleled customer support. The team is responsive, knowledgeable, and goes above and beyond to ensure seamless issue resolution.

Cons:

I have not experienced anything less with Zoho

Zoho Desk- Efficient Support Tool

Comments: It's great. Good tool and does the job.

Pros:

Easy Setup Good 3rd Party Intergration Provides the user experience we need

Cons:

There should be more telephony providers for more countries

Reliable Solution for Customer Support and Organizing

Comments: Using Zoho Desk has been a largely positive experience. Using Zoho Desk has been a largely positive experience.

Pros:

The layout is intuitive easy to navigate, even for beginners. I could set up my help desk quickly, and training my team to use the platform. Everything is organized neatly, from tickets to customer profiles, making it simple to stay on top of tasks.

Cons:

The basic and mid-tier plans have limited customization options compared to the higher-priced plans.

Runs smoothly and can do a lot of basic things for customer support.

Comments: Great! Simple and does what we needed to do. Could not complain.

Pros:

Simple and easy to use. Could integrate teams with zoho. Ticket system was easy to use.

Cons:

Some functions wouldn't work based on the IT feedback

Intuitive ticketing system for a consulting company

Pros:

Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time.Additionally it is very easy to use and has a very user-friendly UI.

Cons:

Some occasional system slowdowns can affect productivity.

Streamlining Customer Service with Zoho Desk

Pros:

I was highly impressed with Zoho Desk's intuitive interface and comprehensive feature set. The platform is exceptionally user-friendly, making it easy for our team to manage tickets efficiently. One of the standout features is its automation capabilities, which significantly reduce the manual workload by routing tickets based on predefined rules. This has led to a faster response time and increased customer satisfaction. Additionally, the integration with other Zoho products and third-party tools is seamless, providing a unified approach to our customer service processes.

Cons:

While Zoho Desk offers many advantages, one area that could see improvement is its mobile app. The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version. This can be a drawback for teams that rely heavily on mobile access to provide timely customer support. Enhancing the mobile experience would make Zoho Desk even more robust for on-the-go users.

Good Tool to use

Pros:

its easy to use and work allocation would be easy

Cons:

Less support to explore and implement all the modules

Zoho Desk is pretty Good

Comments: Very good to use and easy to maanage, reports have to be better structured.

Pros:

Easy to use and comfortable user interface.

Cons:

Limited in free version and i needed to test its features.

An easy-to-use tool with great built-in features for a good quality customer service

Comments: Compared to other customer support tools, it is cheaper. I use it every day and still discover new possibilities of use!

Pros:

Once you learn how to navigate in the settings, you can access so many advanced features - you can set your own rules for the entire ticketing system, create automatic replies and message templates, create surveys, etc.

Cons:

It is easy and intuitive to learn to use it for the basic ticketing system, however, it takes some time if you want to dive into its more advanced features for the rules creation.

My Zoho Desk Review

Comments: I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized

Pros:

I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized

Cons:

I understand that it can be a bit uphill for a small team of 3 technicians and an administrator financially! I would give at least two technicians for free

Highly recommended

Comments: It is useful. Serves it purpose welll. Great suppport from Zoho.

Pros:

Full featured support and ticketing system for excellent price.

Cons:

Like many Zoho products, they are stand alone and integration between Other ZOHo products and Desk is not ideal.

The Best Help Desk Software

Pros:

Ticket assignment has been made easier using Zoho Desk. It helps me reach out to different departments in my company easily whenever I need any kind of support. I love that we get a ticket number for tracking which issues have been resolved and are still in progress.

Cons:

I filled out the form halfway and accidentally clicked on the tickets tabs, when I got back to completing the form I realize that I had to start from scratch. I hope there's some kind of history or "resume where you left off" button

My Experience With Zoho Desk

Pros:

I like the knowledge management features It comes with amazing help desk support features

Cons:

Zoho Desk has been great and no issues yet.

Efficient customer support management

Comments: Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers.

Pros:

I like its customer-centric approach and the ability to create and customize specific incident handling workflows. Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner. It provides a complete view of our customers and allows us to provide more effective support. I also appreciate the reporting and analytics capabilities.

Cons:

At times, it can be a bit limited in terms of fully accommodating our specific security needs.

Zoho Desk excellent plataform for Customer Service

Comments: A plataform full of features, many ways to comunicate with, good support

Pros:

It's a very intuitive plataform, the way you can manage the tickets

Cons:

Maybe a little overwhelming the application

Full-Featured Business Software

Comments: By delivering a plethora of applications in one convenient package, Zoho One helps organizations with a wide range of issues. The technologies work together seamlessly, eliminating the need to jump between applications to complete a single task. This helps organizations save a ton of money and effort, which they can use into expansion rather than managing various software systems. Furthermore, teams are able to collaborate and produce superior outcomes because to the well-integrated and user-friendly tools available across all platforms. This facilitates effective communication and collaboration among geographically dispersed teams.

Pros:

With Zoho One, organizations get access to a suite of useful tools in a unified interface. All of the functions may be accessed and used without having to switch between applications, thanks to the excellent integration between the various tools. Teams may better coordinate their efforts and produce higher quality work thanks to the intuitive and well-integrated software.

Cons:

Although Zoho One provides access to a wide variety of applications, it is not without drawbacks. These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in comparison to free or low-cost alternatives.