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Average Ratings

  • Overall
    5/5
  • Ease of Use
    4.3/5
  • Customer Service
    4.5/5

About Ada

Ada is an easy to use customer support automation platform.

Learn more about Ada

Showing 3 reviews

Chris M.
Strategy & Growth Consultant / Seeking Full-Time Opportunity
Nonprofit Organisation Management, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 16/11/2018

"Easiest Chat Platform "

Comments: The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful.

Pros: Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal.

Cons: In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience.

  • Reviewer Source 
  • Reviewed on 16/11/2018
Guillermo T.
CEO
Financial Services, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 23/10/2018

"Ada helped us scale without hiring and training new people"

Pros: Before Ada, we struggled with hiring and managing support staff to accommodate our unpredictable support volumes. Now with Ada, we can scale to meet the needs of our growing customer base with instant support. By automating 75% of our inbound inquiries in 2018, Ada has helped us to provide an exceptional self-serve solution, while allowing our agents to take on more complex customers issues, and grow our business.

Cons: It's a software in development, so we missed some features that we thought important, though when we asked for them the team delivered surprisingly quickly.

  • Reviewer Source 
  • Reviewed on 23/10/2018
Michael L.
Head of Customer Service Ops
Financial Services, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 18/07/2019

"Ada is AMAZING!"

Comments: Love love love them!

Pros: Huge fan of Ada. We built out and integrated the Adachatbot to drive call volume down while increasing response times. Managed a customer support transformation with under 30 days from launch to ROI.  Created operational efficiency, reducing average wait times by 50% and increasing chat length by 20%. Their sales team as well as their onboarding team are absolutely the best.

Cons: Setup and actually digging in deep to make this tool work is time consuming, but worth it.

  • Reviewer Source 
  • Reviewed on 18/07/2019