GoTo Connect Reviews

Perfect Product for All-in-out

Comments: It's one of the least buggy software out there when it comes to video and audio conferencing.

Pros:

It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control.

Cons:

The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can

Excellent VOIP Service!

Comments: I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Pros:

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Cons:

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

It works, but not well, and it has such great potential.

Comments: Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Pros:

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Cons:

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

Very pleased

Comments: Been a user for 5 or so years, as they make improvements the service only gets better

Pros:

GoToConnect has been a great tool for my Financial Services agency, I can easily adjust the dial plan. The hub/user interface is great. I can text or call from any device, even do a virtual meeting from anywhere whit an internet connection.

Cons:

I have no complaints, I rarely have any glitches or issues

The Best Service For Remote Call Centers

Comments: This product has allowed us to easily grow our company and expand our customer service coverage. The set up was easy, the training was very comprehensive and getting the system built was handled very well. During the initial set-up GoToConnect provides a personalized account person that guides you through the entire set-up from beginning to end.

Pros:

We use GoToConnect to manage remote agents and it is the best phone system we have ever had. Reporting is easy to gather. The ability to make administrative changes to the call system is the best in the industry. Hands down this is the best service we have ever used in 20+ years.

Cons:

This software had no weaknesses at all. It is robust and provides every feature you could dream of.

Buggy software with horrible support

Comments: Overall experience with Jive has been horrible. I wouldn't recommend this company to my worst enemies.

Pros:

GoToMeeting is bundled with the software, and it actually works as intended. That's the only positive thing I have to say about Jive

Cons:

Everything. The desktop app UI was buggy. Audio was frequently missing on one or both sides of the call. Audio quality itself was hit or miss. We were told we had a 30 day money back guarantee, and Jive is still fighting to keep us in a contract. One of their representatives told our MSP that if Jive let everyone who had issues with the software cancel their contract they wouldn't have any customers. Instead of fixing the issues like any reasonable company they opt to try strong arming you into paying for a terrible product. The "money back guarantee" isn't so much a guarantee as it is a "we'll give you your money back if we feel like it, which we probably won't" clause.

GoToConnect is awesome

Pros:

GoToConnect works for our organization to meet, share idea, and to connect from wherever all of our sales staff is at the time we need to get something done. Its easy to use, intuitive, simple, and is reliable.

Cons:

I wish I could offer something for you to improve but the product works and is reliable for what my organization needs.

Jive is a great price with all features needed

Comments: Overall, we've now been able to do tonnes of calls, outgoing and incoming since we went with jive. It helps grow our business. Access is available on the phone, computer or any other device.

Pros:

I like that jive is really cost effective yet gives access to all their features. It allows me to do everything i need to do, with alot of minutes within the plan.

Cons:

Jive seems to be great so far, cant complain

Top Notch Phone System

Pros:

GoTo has made it easy to have our phones set up the way we want them to be. Not only can we edit the lines and extensions ourselves but their customer service team is always helpful if we cant figure it out in house. It also allows us to be remote if needed with their mobile app.

Cons:

Non that I can think of

Excellent meeting software

Pros:

It's simple to use, easy to collaborate with others to get them in the meeting.

Cons:

I've only used the very basic functions in GoTo Meeting, so I don't have extensive knowledge. So far, no cons.

My GoTo VoIP provider

Comments: Overall, I would recommend GoTo to my peers. It is a quality VoIP solution that has several advanced features without being overpriced vs its competition.

Pros:

GoTo offers good voice quality as well as video conferencing. I have been using for almost 2 years now and have very rarely had issues like "robot voice" or the choppiness that you sometimes can get from a VoIP platform

Cons:

While it is reliable most of the time, calls have gotten choppy in the past. This is rare however and happens less than once a month.

GoTo review

Comments: Overall my experience with GOTO is great help to manage calls data great options for voicemail and client meetings

Pros:

Easy to use helps to maintain call flow easy to access , can use in our phone (android and IOS ) great software for international calls

Cons:

We can’t record our calls for future reference which make this software a little tacky overall great experience

Good VOIP with excellent services

Pros:

mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has good user interface. however it challenged me first time but i had to go through the process and get things done

Cons:

There is no training guided for new users and this makes it hard for others

Superior Customer Service and a Service to Match

Comments: GoToConnect has replaced our previous service provider with superior customer service, an incredible amount of features (particularly for a small business), and excellent phone service for a very reasonable price.

Pros:

Disclaimer: we have only just started using GoToConnect. I will set a reminder for six months from now to reevaluate this review, but unless something drastic happens, I have nothing but praise. Starting out with the most impressive first, GoToConnect offers a dedicated onboarding team to assist with everything from receiving your hardware order, configuring the system to suit your business' needs, discovering features that you didn't even know you needed, all the way through porting your number from your previous provider and verifying that everything works as expected. I placed my order for service and hardware on Tuesday 8/10 and received the hardware on 8/11. I had the system mostly configured by Friday 8/13 and completely configured by the following Tuesday using a temporary number with the help of the onboarding team. The only problem was that there was a minimum 14 day wait period to port the number over that we needed to wait for in order to have the full service active! The service itself has been dependable and top quality with very clear audio and excellent usability.

Cons:

The only downside that we have experienced so far is the intra-company messaging. It is only available on the desktop app and is not very dependable, requiring the use of a secondary messaging software such as Skype for messaging.

Using Jive Communications PBX as a small business Solution

Comments: Our church was on the lookout for a PBX solution. One of the challenges we found was that many of our staff were out in the field so often there would be no one to answer the church phone. The other challenge we faced is we did not want to be paying a huge monthly fee because we work with a lot of low-income people and did not have a lot of money to spend on a solution. After talking with a person from Software Advice we were given two options to follow up on. We ended up choosing Jive PBX because they offered incredible service, great tools at a very reasonable price. Our current setup now is that when people call the church and no one answers, they hear from an automated attendant offering to connect them to the right person. The call then gets forwarded to the persons mobile phone. The great thing about Jive is they charge per physical device connected to their system and not per virtual extension. This means that at the moment we only pay for one Jive phone line. However, we can forward calls to as many non-jive mobile phones as we want without an additional cost. They are also very flexible allowing you to add or remove devices depending on your needs. Therefore when summer comes and we hire more staff we plan on adding more jive phone lines. When the summer is over we can cancel the additional lines. In terms of quality, their voice quality is excellent. I was concerned that the VOIP quality might not be as good considering the home VOIP services I have tried in the past. Because of these concerns I took a few months to try out the VOIP quality with our staff and clients. We also tested the automated attendant at the same time. The staff have been very impressed with how well it works both in terms of quality and ease of use. This is why we are going ahead with the Jive deployment. Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out. One issue involved a delay in receiving our phones from them. However, after I called them, they acknowledged the error on their part and did an express delivery at no additional charge to us. Another issue had to do with billing. We had an issue where we were being charged for two lines but we only wanted one. They were good about sorting out and refunding the additional line. The issue turned out to be due to our initial quote asking for two phone lines and ordering two phones they assumed we wanted the two phone lines right away. However, I had asked for a second quote with only one phone line, knowing that in the summer we would go to two lines. This is why I ordered the second phone even though we didn't plan on using it. All of us would prefer that everything go smoothly with a deployment. However, I am very happy to know that if something doesn't go right, that Jive team has an amazing support setup to get things sorted out. They have great user interface for setting up PBX solutions. It is a drag and drop interface that anyone can use. I was very impressed by how simple it was to set up and route calls. They also have great training to help you get started. Overall, I would highly recommend Jive Communication PBX. We have used them in the small business case but I can see that they could scale well for large organisations. We are very happy Jive Communication clients.

Pros:

* Very reasonable cost. * Great Customer Service * Free virtual extensions (forwarding to mobile phones) * Easy to use web interface. * Good voice quality

Cons:

* Some issues with billing (but they got that sorted out) * Fax service is not as easy to use. * Slower delivery with phones (but that was due to a glitch in their system)

Great Software in the Making

Comments: It's been great. The company seems to be on top of things and they're definitely innovating and taking all the right steps to become one of the leading (well, they already are) communications services available!

Pros:

Very user-friendly and easy to navigate. Calls are clear (as long as you have enough bandwidth to ensure the packets are getting to their destination properly) and it has various options for being able to log in and use your ext/line (ie. web, mobile, VOIP). Customer service is very good. That's honestly one of the reasons I rated it so high. If there's ever an issue their support staff is knowledgeable and pleasant to work with. I've never had to wait more than 3-5 minutes for my call to be answered. If the issue is out of their experience, they move it up to another tier until it gets resolved. They follow up until everything is completely taken care of.

Cons:

The mobile app is still finicky at times. Quality has improved a lot over the past several months (and years) and it cuts out the call randomly, but it's not near as bad as it was. Jive also doesn't have a super comprehensive reporting system. Don't get me wrong, it has good reports that are easy to view, but we are needing some more details for our call-tracking and it's difficult to decipher and re-build what reports we have access to in order to get what we need. We have to ask for a separately-emailed list from one our contacts which I feel could get annoying for the agent to have to continue to do that each time we need one. Not very basic issues, but still some things I would like to see. They continue to improve though and take your feedback seriously so I can see them improving some of these functions in the near future.

You get what you pay for.

Comments: I found that I was very stressed using Goto Connect and wasn't able to use most of the features that were provided as they were not conducive for the lay person to use.

Pros:

I think that the cost was the best part of this software, but as many say, you get what you pay for.

Cons:

I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time recommending it to others to use.

The Customer Service Is Outstanding!

Comments: It has been amazing! Again, we have never had any of the issues with dropped calls or static on the line that we have had with other VOIP companies.

Pros:

The thing I like most about this software is it doesn't malfunction or break! We have been with other VOIP companies and have experienced dropped calls, static, silence, etc as the norm. But not with Jive! I have never had a dropped call or an issue with static. The only time I have ever had to call in to tech support was when I needed help setting something up. My wait time to speak with someone has always been less than 3 minutes, each tech support agent is equally knowledgeable and if I couldn't figure out how to do what they were suggesting, they would log on to my computer and show me how to do it. I love this company!

Cons:

There is nothing I dislike about this software. I have never had any issues and Jive makes my life easier as I don't have to deal with phone issues. If the phones are down, it is a major issue for our company.

Jive Support

Comments: We are a resell Jive Communications. We have done some complex installations and some very simple jobs. From 4 or 5 phones to 65 phones. Jive has done a great job on all.

Pros:

When I have a question, i can call, get through to a tech and get my question answered. They will log on and look at issues with me rather than just wanting to fix it and move on. They take time to make sure I understand what is going on and how to fix an issue. Jive engineers are the most responsive I have ever worked with.

Cons:

It seems to be limited to specific programs written by Jive for Jive. Some features that are standard on some are not available on the Jive software. Their engineers are willing to work on solutions or work arounds.

Jive Voice Value is Value

Comments: The company has great customer service and an affordable price.

Pros:

This internet phone service allows you to have a landline at a low price and is customizable for your business.

Cons:

The connection is not always good and the number that shows up on callers ID when you make an outbound call is different from the number people are calling.

Jive Telephone System

Comments: Overall, we had a very easy transition from our previous telephones to Jive. We had our old system forwarded to our Jive phones for about a month, before our telephone numbers were actually ported over. I think in this time, we were able to work out all the kinks, so once our numbers were ported over there were no issues. I would recommend the Jive system to anyone that is considering changing their phone service.

Pros:

The Jive system is a user friendly platform. I really like the fact that we have access to all of our information, without having to contact customer support. I like that we can upload a file for our hold music & can change it whenever we want to. I really like the auto attendant & how easy it is to change things. Once I got familiar with the system, I feel very comfortable updating anything that is needed, but if I can't figure it out, I know I can contact customer service & they are great!

Cons:

I think that it took a while to get our phone numbers ported over & at first our temporary numbers weren't "spoofed" so on our caller id, it was some odd telephone number without our company name. There was a few items setting up our system that was kind of frustrating but, once we were connected to the right person, it was an easy process. Most of the issues were more getting things worked out the first few weeks that we had the Jive telephone system. There was a different group of customer service people that we dealt with during that process, I feel that some of those people weren't as knowledgeable as the regular customer service employees. Again, once the few kinks were worked out, we've had no issues. It was more getting hooked up with the right person that could fix the specific issue that we were having.

Good, almost great.

Pros:

Integration into our dental practice management software. Curved Hero. Text messaging evolution has gotten better, but need improvement.

Cons:

Two things: 1) They are constantly having issues with their text message system. I heard they are thinking of cutting the system altogether. I think that would be a big mistake. Jive just needs to figure it out. We use it all the time to communicate with my patients. If they drop this software, we would probably change providers. I don't want to. 2) customer support emails: they need to summarize the issues in their emails asking if the issue has been resolved. I have many staff members and from time to time they call Jive to help with an issue. I see Jive respond asking if everything is fixed, which is great, but I don't know what is fixed. It would be great, if in the follow up email, Jive would include: 1) a summary of the problem 2) who called it in 3) who is fixing the issue 4) what was done to fix it 5) then ask if everything is good That type of response would be impressive and I don't think it would take much to make that happen. 3) Extra emphasis on the text option - fix it, DON'T drop it. Thx.

Go To for Quality

Comments: Quality and time-saving. Definitely helps us!

Pros:

Our call center uses GoTo Connect for best service. We rely on the efficiency of the product to help our patients and providers. Seamlessly scheduling patients without being in clinic is very difficult but GoTo Connect helps bridge that gap.

Cons:

As a company we would like to be able to tell when patients lines have fallen silent, either from call center rep fault or glitch in computer telephony. These calls do not always drop. It would be a nice feature to alert the crew or have our call board notify us.

VoIP software that is great

Comments: The mobile app could have more features

Pros:

Go to connect makes it easy on all platforms to use voice over IP to make phone calls for business

Cons:

Go to connect makes it easy on all platforms to use voice over IP to make phone calls for business

Moving Towards Excellence

Comments: cost benefits for clients, lower cost of ownership and meets numerous vertical needs using either all hosted hybrid or SIP trunks. The width of the solutions allows more market capture.

Pros:

Overall this company integration plan is well thought out and that creates a smooth transition for onboarding clients and reduces the offboarding associated with poor integration strategies by hosted competitors.

Cons:

Jive needs to spend time on taking the Apple approach to removing ambiguity and non-intuitive processes within their portals. While their customer and VAR portals are good they could be great.