--- description: Learn more about Broadly price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Broadly Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Broadly](/software/161326/broadly-reviews) # Broadly Canonical: https://www.capterra.co.nz/software/161326/broadly-reviews Page: 1 / 15\ Next: [Next page](https://www.capterra.co.nz/software/161326/broadly-reviews?page=2) > Build a strong, lasting online reputation. Broadly helps local businesses engage with leads and customers and send review requests. > > Verdict: Rated **4.8/5** by 336 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Broadly? Local businesses. Industries include: Animal Services, Automotive, Business \& Professional Services, Construction, Dental \& Medical, Home Services, Health \& Beauty \& Hospitality. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 336 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Broadly - **Location**: Oakland, US ## Commercial Context - **Starting Price**: US$249.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact Broadly for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - CRM - Campaign Management - Customer History - Customisable Branding - Dashboard - Email Management - Feedback Management - Interaction Tracking - Mobile Payments - Multi-Channel Communication - Multi-Channel Data Collection - Negative Feedback Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - SEO Management - SMS Messaging - Sentiment Analysis - Social Sharing - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Trend Analysis ## Integrations (5 total) - Constant Contact - Mailchimp - QuickBooks Online Advanced - Shopify - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Reputation Management Software](https://www.capterra.co.nz/directory/30750/reputation-management/software) ## Related Categories - [Reputation Management Software](https://www.capterra.co.nz/directory/30750/reputation-management/software) - [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software) - [Feedback and Reviews Management Software](https://www.capterra.co.nz/directory/31024/review-management/software) - [Payment Processing Software](https://www.capterra.co.nz/directory/30232/payment-processing/software) - [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software) ## Alternatives 1. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [SurveyMonkey](https://www.capterra.co.nz/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 3. [Trustpilot](https://www.capterra.co.nz/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [Experience.com](https://www.capterra.co.nz/software/178112/socialsurvey) — 4.7/5 (89 reviews) 5. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "They will not cancel my account" — 1.0/5 > **pat** | *17 May 2025* | Events Services | Recommendation rating: 0.0/10 > > **Pros**: They would never call me back about my account just kept trying to take money on my credit card. > > **Cons**: I finally cancelled for them to CONTINUE trying to charge my card again as of today. > > Horrible experience. I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.. I tell her PLEASE Cancel my account then they tried taking money out again today. ----- ### "Great platform to manage customer relationships\!" — 5.0/5 > **Kelvin** | *7 November 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Broadly makes it easy to manage your customer relationships. You can easily respond to leads, answer questions from existing customers and/or follow up with shoppers after a visit. It has been an invaluable tool to generate reviews and grow our online footprint\! > > **Cons**: Not much, Broadly had satisfied all of our needs\! > > Broadly helped us establish our online presence, provided us with a platform to manage our customer relationships, and keeps our online reputation looking stellar\! ----- ### "Great for driving reviews\!" — 4.0/5 > **Jackie** | *25 October 2022* | Farming | Recommendation rating: 8.0/10 > > **Pros**: The ease it provides the customer to leave us a good review - and the way it "redirects" an occasional negative experience so that we can address it. > > **Cons**: The delivery of the website "chat bot" messages, the website "Contact Us" form or email via the website, and "text messages" that come from I dont know where - all coming in via the Broadly app. > > Overall very good. They are responsive to problems when I have one and (try to) work with my business software management program on integration glitches. ----- ### "Broadly Review Services" — 5.0/5 > **Shawna** | *25 October 2022* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: I like that this software can automatically send out the review requests and catch negative experiences, so they can be handled behind the scenes. I like most that we can use the software to text with out clients, and have multiple ways of communicating. I like that we can get google leads with the broadly app, so people can message us directly and help gain business. > > **Cons**: We chose to turn the live chat off of our website, for it slowed down our website speed. Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear. I wish we were able to hold templates in the app to just add onto chats, for we will use the service to remind clients about appointments, or hearings, etc. It would be easier to be able to save templates. > > Our experience with Broadly has been very well. We've obtained so many reviews to our business' that are positive. We're been able to have more direct communication with our clients via text. ----- ### "The best thing you could ever do for your business" — 5.0/5 > **Brad** | *31 October 2022* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: The Broadly software makes customer experience management and review generation surprisingly easy. I challenge every new employee on their first day at my company to try and leave us a review and more than 80% of my employees simply can't do it without help. Broadly has made leaving a review incredibly easy while also creating a 1 stop shop for managing all of our interactive social media platforms. > > **Cons**: Using the software for multiple entities can be a bit frustrating at first, but Broadly has improved their app leaps and bounds already, and I know there is even more ease of use to come\! ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.co.nz/software/161326/broadly-reviews?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/161326/broadly-reviews) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data