--- description: Learn more about SpotHero price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SpotHero Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Parking Management Software](/directory/30815/parking-management/software) > [SpotHero](/software/161170/spothero) # SpotHero Canonical: https://www.capterra.co.nz/software/161170/spothero Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/161170/spothero?page=2) > SpotHero parking reservation software lets users find, book, and pay for parking spots at garages, lots, airports, and events. > > Verdict: Rated **4.0/5** by 52 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SpotHero? Daily commuters, event attendees, and business professionals. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 52 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SpotHero - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Static take rate based on each reservation booked through SpotHero platform - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Payment Processing - Receipt Management - Reservations Management - Ticketing ## Support Options - Chat ## Category - [Parking Management Software](https://www.capterra.co.nz/directory/30815/parking-management/software) ## Alternatives 1. [SMS Valet](https://www.capterra.co.nz/software/189003/sms-valet) — 4.8/5 (17 reviews) 2. [Parkadoro](https://www.capterra.co.nz/software/1011986/parkadoro) — 5.0/5 (2 reviews) 3. [fairmove](https://www.capterra.co.nz/software/205841/fairpark) — 5.0/5 (1 reviews) 4. [Ballparc](https://www.capterra.co.nz/software/170999/ballparc) — 4.6/5 (5 reviews) 5. [PARIS](https://www.capterra.co.nz/software/140336/paris) — 1.0/5 (1 reviews) ## Reviews ### "Convenient and user friendly" — 5.0/5 > **Frank** | *9 July 2025* | Pharmaceuticals | Recommendation rating: 8.0/10 > > **Pros**: Very easy to create an account and start using the app to make reservations. Instructions and descriptions were easy to follow. > > **Cons**: There was some confusion in communicating with the attendants about the QR code found on the app after reservation is complete. > > Overall, very good experience. Easy to use and very convenient to use for planning ahead for travel. ----- ### "RUN AWAY FROM SPOTHERO" — 1.0/5 > **Paul** | *5 July 2025* | Civic & Social Organisation | Recommendation rating: 0.0/10 > > **Pros**: Beware of this terrible app. I entered my CC info to get price info, saw that it was outrageously expensive so I left. Spothero charged my card anyway and for the last two months I've been trying to get my money back but Spothero refuses to do so and submitted my CC info to my credit card as proof of me using this HORRENDOUS App. I tried a supervisor today and he was just as useless and unprofessional. IF U SEE SPOTHERO, run away > > **Cons**: Customer Service, supervisor, bogus charges, difficulty getting help, unproffesional, poorly trained personnel > > Absolutely a nightmare. Do not use this bogus app. I'm still trying to get my money back but Spothero refuses to do the right thing ----- ### "My "go-to" app when searching for parking" — 5.0/5 > **Richard** | *22 January 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: SpotHero makes it extremely easy to find parking in major cities. The app does a great job providing options and I appreciate that usually the time is extended automatically to allow for more flexibility. Easy to use and extremely efficient. > > **Cons**: On a few occasions, I've been confronted with a full lot despite my use of SpotHero. It feels as though the "reservation" through SpotHero should take precedence, but that's not always the case. Getting refunded in those situations has been relatively easy. > > SpotHero makes it extremely easy to find parking in major cities. The app does a great job providing options, and I appreciate that the time is usually extended automatically to allow for more flexibility. It's easy to use and extremely efficient. It's my "go-to" when visiting Boston, New York, and other major cities. ----- ### "Find another option" — 1.0/5 > **Alan** | *16 October 2025* | Accounting | Recommendation rating: 1.0/10 > > **Pros**: Finds a variety of parking spots with some in convenient locations to wherever you are staying in the city > > **Cons**: They tow your vehicle. Also, It can be complicated to figure out how to gain access if it is inside a garage. > > We had a valid reservation with SpotHero but managed to make a simple entry error for the plate. No validation against your profile just "poof" your vehicle is gone. Four hours, towing fee, Lyft fee later we recovered it. They refused compensation. Don't let this happen to you, use another method to find parking. ----- ### "DON'T TRUST THEIR OFFERS...." — 1.0/5 > **Adam** | *7 April 2026* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: I had one good call with a customer support person. There online service sucked and I had to call in because I was coming in on a business trip and using a rental car and had to ask how to secure my space witout knwing my car or license number until pick up. > > **Cons**: Misleading services being sold. The address for the lot they sent me to was wrong. I drove around Philly for aboiut 50 minutes lost. When I called I also found out the lot did not allow in and out. Info I should have been told at order. > > Horrible service, booked a space for a business trip. The address they sent me for the lot was wrong so I was lost. I aslo found out when I got an email the lot did not allow in and out parking. I'm there on a business trip with a rental and if I did use the service I would not be allowed back into the parking lot if I went out on any appopintments. I called and found out about the worng address and on the call found out no in and out. When I told them to cancel this, I am not going to be able to use they came back and said the could offer me a $5. credit but they would not cancel as the reservation start time had just passed. I told them I had been lost due to their error. I will not pay this charge. Horrible experience ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/161170/spothero?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/161170/spothero) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data