--- description: Learn more about InMoment price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: InMoment Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Business Intelligence Tools](/directory/23/business-intelligence/software) > [InMoment](/software/160599/inmoment) # InMoment Canonical: https://www.capterra.co.nz/software/160599/inmoment Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/160599/inmoment?page=2) > Customer experience management tool that helps business personalisation through daily support and analysis. > > Verdict: Rated **4.4/5** by 28 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses InMoment? Web-based customer experience management solution for all businesses that helps with customer loyalty, text analytics, business intelligence, and surveys. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 28 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: InMoment ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Contact InMoment for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Croatian, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Andorra, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus and 87 more ## Features - AI/Machine Learning - API - Activity Dashboard - Ad hoc Reporting - Alerts/Notifications - Anonymous Feedback - Benchmarking - Call Recording - Call Tracking - Competitive Analysis - Customer Experience Management - Customer Segmentation - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Employee Coaching Tools - Engagement Tracking - Feedback Management - Goal Management - Keyword Tracking - Monitoring - Multi-Channel Communication - Multi-Channel Data Collection - Multiple Data Sources - NPS Survey Structure - Negative Feedback Management - Performance Metrics - Personalisation - Predictive Analytics - Pulse Surveys - Real-Time Analytics - Reporting & Statistics - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - Review Sharing - Search/Filter - Sentiment Analysis - Social Media Integration - Social Media Monitoring - Social Sharing - Speech Recognition - Strategic Planning - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Visual Analytics ... and 10 more features ## Integrations (83 total) - AWS Systems Manager - Alchemer - Apple Business Essentials - Auth0 - BambooHR - Campaign Monitor by Marigold - Capgemini Intelligent Automation Platform - Capsule - ClickSend - Contentsquare - Coupa - Custify - Databricks - Deputy - Docparser ... and 68 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Business Intelligence Tools](https://www.capterra.co.nz/directory/23/business-intelligence/software) ## Related Categories - [Business Intelligence Tools](https://www.capterra.co.nz/directory/23/business-intelligence/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [Text Mining Software](https://www.capterra.co.nz/directory/30933/text-mining/software) - [NPS Software](https://www.capterra.co.nz/directory/32075/nps/software) - [Employee Engagement Software](https://www.capterra.co.nz/directory/30817/employee-engagement/software) ## Alternatives 1. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Typeform](https://www.capterra.co.nz/software/137289/typeform) — 4.7/5 (945 reviews) 3. [SurveyMonkey](https://www.capterra.co.nz/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 4. [Trustpilot](https://www.capterra.co.nz/software/169618/trustpilot) — 4.5/5 (1202 reviews) 5. [Broadly](https://www.capterra.co.nz/software/161326/broadly-reviews) — 4.8/5 (336 reviews) ## Reviews ### "Inmoment for recognition" — 4.0/5 > **Vineet** | *29 December 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The notifications are instant. The reviews are detailed and specific. We know which customer gave the review and when exactly > > **Cons**: When we try to view the review and take out the printout it can do away with all unncecessary details and the snapshot can be much user friendly > > Pretty great. We have implemented this software to get customer feedback and to know which employees go the extra mile delivering customer service ----- ### "One of the best around and employees who care" — 4.0/5 > **Jace** | *16 December 2024* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The tool is very user friendly and you can create a survey without any training. They also have a great knowledge base and their customer support \& training team are amazing. > > **Cons**: The lack of innovation. Their core products are awesome and work flawlessly but what comes next? > > There are amazin people that work at this company and I would argue that their CX knowledge is above market average. If you are looking for someone to help launch your Customer Experience program, I highly recommend working with InMoment and having CSM support hours. ----- ### "Not worth the price" — 2.0/5 > **Ana** | *4 April 2024* | Insurance | Recommendation rating: 0.0/10 > > **Pros**: Even though my last account representative was extremely nice, it is difficult and extremely slow to get anything done. > > **Cons**: How difficult and slow it was to accomplish anything. > > Difficult and slow to accomplish anything, lack of flexibility to make any changes in the email and the survey. Poorly designed surveys reported to have used up more than the contracted number of hours to deploy. I have not received 8h of management support services a month since I joined the company almost a year ago. ----- ### "Good for customer experience surveys" — 4.0/5 > **Verified Reviewer** | *5 January 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I like the intuitive user interface. It's easy to create surveys and quizzes, and gather feedback for our products and services. Their billing system is also quite transparent. > > **Cons**: Nothing really\! I wish they can have more advanced features in questionnaires like advanced branching logic and more integrations. > > It's great and I wish to continue using InMoment for my customer feedback surveys. Their text analytics lets me gain insights from the unstructured data like long textual feedback and get an understanding of the customer sentiments. ----- ### "Feedback - Good or bad, make it into a positive with InMoment" — 5.0/5 > **Joanne** | *22 October 2025* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. Feedback abilities from patients and customers. Any feedback is positive even when it’s a negative. Receiving email alert communication about good and bad feedback. Keeping employee management tight and employees valuing the companies morals. > > **Cons**: I don’t like getting Customer Rescues but, even those you can make into a positive. Feedback is good. :) > > Enjoy viewing it on a daily basis. Allows me to see my customers and patients feedback about the services they received at my location. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/160599/inmoment?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/160599/inmoment) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nb | | ----- ## Structured Data