Outreach Reviews

"Outreach"

Pros: Outreach is the most important tool I use, I use it everyday for everything, from emails to calls to notes it has it all.

Cons: No real cons here. Been using this for 2 years and I love it.

"Outreach is great!"

Comments: Very easy to keep track of what actions I need to take in the sales process

Pros: Very easy to use and intuitive. Their customer support is very active and easy to talk to. Huge fan of the UX design, it feels very familiar and everything is clearly laid out. Very easy to book meetings since the software can sync up to you and your team members calendars. Also love that you can AB test different messages on the software to see which one is more effective.

Cons: Nothing much to complain about. Sometimes it can lag but usually is very fast.

"Outreach.io, take your sales team to the next level!"

Pros: This software is easy to use, always innovating, and a great tool to manage your sales workflows and pipeline. They are always adding new features to make sure I have the tools to hit my numbers each quarter.

Cons: The only drawback is that they always add new features without fine-tuning the original product. Overall, it is one of the best on the market and has come a long way in the last year.

"Outreach is in integral part of our companies success"

Comments: We are able to keep track of all of our prospects in one easy to use platform that shows us the tasks we need to complete on a given day based on activity. Its fantastic

Pros: Outreach is easy to use and very intuitive. Making prospect outreach so easy and successful. Email tracking is so helpful and gives us an idea on who is the hot lead to target.

Cons: Not much. The interface is clean and intuitive. And Support is always there to help if there is ever an issue.

"Wouldn't want to do my job without Outreach!"

Comments: Outreach has made my sales development life so much easier. I know there are other similar tools available, but from what I hear about them, I'm glad I get to use Outreach.

Pros: I really enjoy being able to access Outreach in multiple channels--from my inbox, browser tab, or within Salesforce. It makes my life a lot easier.

Cons: An update a few months ago made the process of accessing recorded calls much more difficult to access. They're still there, but you have to go through more steps to review calls.

"Saves my sales team so much time!"

Comments: Outreach was a great purchase for us and we now have the whole marketing team and sales team using it to increase sales.

Pros: The ability to sequence and track emails has been crucial in out sales process. Setting up sequences is easy and once you have done it a couple times becomes 2nd nature. The time savings is a huge benefit to us.

Cons: It takes a little getting used to you can mess up on the first couple sequences. The email tracking can be better but it is better than other softwares I have tried for that.

"New way to mangage your sales cycle"

Comments: Outreach is an amazing analytics tool that accelerates your sales cycle to the next level.

Pros: Outreach has seamless integration with Salesforce. No longer need to manually import contacts from your salesforce to your sales management platform. The analytical capacity of the product is amazing. It enables leaders to manage teams and improve sales engagement.

Cons: The reporting capabilities of the software can be more flexible. There are just the classic reporting options available at the moment and the rest needs to be managed by tags.

"Decent sales and email automation tool"

Comments: Outreach cut down significantly on the amount of emails we sent manually after taking the investment to get it integrated with our tools.

Pros: Outreach has really powerful automation "sequences" for sending emails out to leads. It also includes powerful custom fields.

Cons: Their API has a lot of overhead and oddities, making it difficult to get up and running with a custom integration.
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"Outreach is a great altenative to HubSpot and other CRMs"

Comments: Outreach is a great tool and although I still personally prefer HubSpot's CRM to Outreach, it is on the right path and with more time and load-time fixes for the clunky interface, it has potential to rival its competitors.

Pros: Outreach has a lot of potential for being a "newer" CRM on the market. Integrations are quickly updated and added and the customer service is fast & responsive to any issues or questions.

Cons: A couple of problems with outreach - load times (tested with both macbook and powerful desktop PC) are almost always very long.

"Easy, affordable, and effective"

Comments: Any sales or marketing groups!

Pros: I love the ease of use to the system. There are some cool bells and whistles, but really it does what it needs too, makes it simple, and puts the flashy stuff on reporting. (the "so what")

Cons: The only thing I could see as a downfall is the search-ability. I wish that the search could include more filters so that you could easily sift down a group of prospects to send too.

"Get your work done with speed."

Comments: I love this solution. I love how it gives me a ton of information on how to work and what to work on.

Pros: I love how this tools helps me know what I should be doing. Its helps my sales process speed up and make its a clear process on what to do. This tool is awesome and give me a way to see also whats needed to get to my goals.

Cons: I think sometimes bugs can take over and makes the tool clunky.

"Using Outreach is like being a manager of a 100 person team"

Comments: Saved me a lot of time

Pros: It makes my life as a sales professional really easy and it gets me into the prospect accounts that I can't get into otherwise. It is like having a 100 person team at your disposal, who never sleep, who never forget nor make any errors.

Cons: The personalisation for EMEA is still a massive pain, and it take me a lot of time, to personalise in accordance to the different geos that we cover. Special characters, when uploading a list, need to be revised manually. So if you are working with a list of 500 people, it takes a whole lot of time to edit it :(

"Outreach is a Salesperson's Best Friend"

Comments: I couldn't recommend it more. I hope to use Outreach for a long time from here on out, going back to prospecting without the tool would be painful at best, and next to impossible at worst.

Pros: This software integrating seamlessly with SalesForce makes everything about selling so much easier. I spend 95% of my time in Outreach and yet everything gets updated in SalesForce, and is organized appropriately. I have a daily task list that populates automatically, filled with relevant tasks that are meaningful to complete. It is truly the best tool I've used in a sales stack.

Cons: The software is very intuitive, but it does take some getting used to. There is a depth of power you have access to, and it will take a bit of time to get accustomed to the layout.

"Keep the cadences going"

Comments: Outreach it's a great outbound machine. If you can afford the price, you will be comfortable crafting and sending cadences. Once you break into you will love it.

Pros: It integrates seamlessly with other CRM's. It's easy to track your cadences and follow its effectiveness.
Easy management of your leads and their status, avoid double reaching or including the same leads in two cadences simultaneously—lots of open resources to help you improve your tasks.

Cons: The UX could be better. It takes some time to master the use. Especially when uploading CSV. files and managing leads.

"Very powerful software for outbound sales teams"

Comments: We use Outreach for all sales activities. Emails, tasks, sequences, booking meetings, calls. It became our main tool for outbound sales. You can do everything in one place, we have it integrated with Salesforce, so currently we use SF more as a database. As I previously mentioned, Outreach is designed to save your time, our sales process has never been so efficient.

Pros: Outreach is very powerful tool. What I like the most is the functionality of the software. All outbound sales activities can be done from Outreach. Before using Outreach we worked by having tasks on Salesforce, we had a list of tasks and we did everyday sales activities by completing tasks in that list. Currently, we do everything from Outreach it is much more time efficient, we save a lot of time and we can contact more people per day. Outreach is designed to save time of sales people.

Cons: At first it was not very intuitive but such powerful software can never be super easy to use because it has a lot of various functions and customizations. Also, a price is quite high, so it's not easily affordable for smaller sales teams.

"Excellent sales engagement platform, would highly recommend."

Pros: Outreach has an incredible product and excellent customer success team. We have been working with Outreach for the last 2 years, and will likely continue for many more. Almost our entire company uses Outreach on a daily basis, and it's UX is excellent. Their product team is consistently working to expand features that customers want.

Cons: In order to keep things simple, Outreach has limited flexibility with reporting. To get the data we need, we export all our data into another analytics platform. That said, we use Outreach on such a large scale that this likely wouldn't be a problem for most sales teams.

"Functionality for the Win - with some areas for improvement"

Comments: Overall, I truly believe that Outreach is a tool that has made it possible for me to be successful as an ADM. It makes my tracking of potential clients very smooth and seamless. I'm sure that I have a lot to learn in the platform, but it has been work-life changing.

Pros: I love the functionality and the ability to save me time when calling in blocks. The workflow is very intuitive and easy to use.

Cons: I wish there was a way to have more of an account view - meaning we do activities based on a lead/contact but I would like to see activity that has happened aggregated in one central account activity view. While the call through my browser works, I find that I have more call issues when I used that method of calling versus calling from my phone. It would be great if there were an editable notes section on the Outreach Extension (Google). That way you wouldn't have to manually open up the full CRM to check previous notes.

"Great tool for automating sales prospecting"

Comments: This tool helps automate email-based prospecting and marketing so your sales team can be more efficient.

Pros: I like the fact that Outreach has a wide array of functionality from email tracking, to email sequencing, reporting, and calendar integration. It serves a bunch of fundamental purposes for any sales team.

Cons: The biggest drawback of Outreach is the initial adoption and learning curve. It can take about a month or so to fully learn the ins and outs of the solution. Make sure your company invests in training when you roll this product out!

"Great product minus a few quirks"

Comments: It helps save me so much time as it allows me to have more consistent and strategic follow up and to have those followups take place in the background while I get other work done. The email tracking and seeing opens/clicks is amazing and one of the most useful features. I know who is reading my emails, who just isn't responding, and who is ignoring me. I love Outreach, and if a few annoying things could get fixed I'd give it a 10/10.

Pros: It simplifies my life big time! Great for follow up, great for keeping track of tasks, great for strategically contacting people without having to manually type out thousands of emails. Snippets/Templates are awesome and Sequencing saves my life everyday.

Cons: Sometimes it simply doesn't act as I'd expect it to. The variables don't always populate correctly so I'm very nervous about putting them in auto sequences. Other times my panel on the right-hand side where I write emails doesn't act how I want it or tasks don't show up as expected. Then there are a few quirks with prospect stages that drive me crazy and sometimes cause me more work than it should.

"Great "outreach" software that makes calling and emailing a breeze"

Comments: Overall Outreach is a great sales tool that any organization with sales folks should consider. The ability to blast through dozens of calls in a couple minutes is really handy. Also the reporting/tracking of the successful emails makes it easy to see what's working and what's not.

Pros: + Lots of sales insight available (what sequences/emails are more effective than others)
+ 360 view is a great dashboard for any sales user where you can see your upcoming tasks (emails, calls, etc.) and process through them
+ Love the ability to be able to submit a quick question to the support team from the UI
+ You can tag prospects, calls, etc. which makes finding them a lot easier
+ The support team is very responsive to fixing issues and helping with training gaps

Cons: - Notes on the account/company level don't work well (you enter notes on Mike Smith at Microsoft and those notes don't consistently show up for others at that same company)
- There definitely are bugs that make some of the processes annoying
- The interface is very busy. Would be nice to be able to customize what I see/don't see (perhaps this is allowed at the admin level)
- Outreach needs to differentiate between Email Opt Out and Phone Opt out. Currently, if a prospect opts out of emails, we can still legally call him but Outreach wont let us sequence them because there is only one Opt Out within outreach. Hopefully this is fixed so we can still call folks who opted out of emails, but are open to calls.

"Job Critical Software"

Comments: Outreach is job critical for me and my reps. I would riot if my company took the tool away. I attribute my success as a sales rep to Outreach for allowing me to not let anything fall through the cracks.

Pros: I use Outreach daily to manage my work process. I honestly don't know how I did anything without the tool. It is something that I would like to use for the rest of my career.

Cons: Not often, but every once in a while I come up against small issues that can be frustrating, like not being able to sequence users. I have found though, that most of the time it is user error, but sometimes errors are not clear.

"If you get out of your own way it's fantastic"

Comments: Outreach has been fantastic but adoption has been the biggest issue we faced. If adoption is done well it will absolutely lead to better conversions of leads and revenue.

Pros: Outreach is extremely customizable and enables you to focus your time better by automating the tediousness away from prospecting and focus on the message and conversations.

Cons: Honestly it can be somewhat complex to use if you also have other tools that serve some functions that outreach allows. The best way to utilize in my opinion is to spend a ton of time up front to get the functionality the way you want and use as your exclusive tool for prospecting (aside from Sales Nav and that sort of thing)

"Very powerful software. Great integrations with SFDC and Gmail as well that make it super easy ."

Comments: Outreach makes it so easy to meet that crucial nexus point in sales of volume + quality of messaging. Being able to have measured feedback on how well your emails are received means you can keep tweaking until you get open and response rates as high as possible. It makes me faster as a sales rep and more data driven as a team.

Pros: Outreach can do a TON. Being able to import a list of leads and have relevant info show such as title, last contact, etc.. is an amazing time saver when trying to make sure you're list (csv, sfdc report, etc..) is 'clean' and good to go. Being able to call directly through the platform is a huge time saver as well. All of the reporting around your sequences is a huge win. I will go through all of my sequences once every week or so to see what's doing well, what isn't, and tweak to optimize performance. There is a huge amount of data you can use to compare yourself to others, measure the efficacy of your outreach, and collaborate on best practices with team members. Over all Outreach is a huge win and is very well integrated with every one we use from a customer facing team perspective (gmail, sfdc, Linkedin)

Cons: Outreach feels like they are probably an engineering first design second kind of company. I say that because their software can do SO MUCH, but it's not always intuitive how to do specific things. It has taken me awhile to get fully up to speed on some of the tips and tricks that really make outreach awesome. This is barely a con, more so just a training or user experience comment. Outreach can do so much it'd be tough for them to make every little feature super easy to find and obvious. Perhaps some more specific live onboarding/training would be helpful as well.

"Great Sales Engagement Platform"

Comments: So far the implementation and training team have been great. The product is reliable and really helping our team work faster.

Pros: Outreach makes it easy for my sales reps to take action on leads. There are ways to automate many steps they would have to do manually, thereby giving them more opportunity to focus in other areas. Outreach is very customizable.

Cons: Setup is complicated. It isn't just "plug and play". Until you spend a decent amount in the product, it is hard to remember how to get to everything.

"Very impressed"

Pros: The reporting and amount of features is incredible to a point where I get embarrassed at our own efforts.
Spectacular onboarding and overall experience getting started considering the technical part was quite immersive in our backend and Salesforce.

Cons: It is becoming a bit more troublesome to navigate and figure out a perfect solution but it seems to be addressed with the help of more CS and help desk articles.